How Do I Make a Return?

If something went wrong, we'll make it right. Here's the quick and easy return-how-to:

  1. Email your refund or replacement request to customercare@pictureframes.com. Give us your name, order number and reason for returning. We’ll get right back to you within a business day. Prefer the old school? Call us at 800-332-8884, 8am-7pm EST Mon-Fri.
  2. A friendly team member will issue your return label with our special discounted shipping rate to save you a few bucks. Then just ship your item back to us in the original packaging. It’s eco-friendly, not to mention easy-peasy. 
  3. We will issue your return within 3 business days, but sometimes credit card companies can drag their feet on their end. So in the meantime, you can binge-watch a couple seasons of your favorite show. One billing cycle later, voila! The credit will be back in your account.

Note: 

  • Returns are available within 45 days of the ship date
  • The cost of the return label is deducted from your refund
  • The original shipping charge is not reimbursed

Return No-Can-Do's:

Because they're the last of their kind, clearance frames (WX) are final sale. So if you receive a damaged clearance item, we may not be able to replace it, but our super-friendly Customer Care Team can help you come up with a just-as-awesome back-up plan. 

100% Zero Guarantee