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How Do I Make a Return?
If something went wrong, we'll make it right. Here's the quick and easy return-how-to:
- Email your refund or replacement request to firstname.lastname@example.org. Give us your name, order number and reason for returning. We’ll get right back to you within a business day. Prefer the old school? Call us at 800-332-8884, 8am-7pm EST Mon-Fri.
- A friendly team member will issue your return label with our special discounted shipping rate to save you a few bucks. Then just ship your item back to us in the original packaging. It’s eco-friendly, not to mention easy-peasy.
- We will issue your return within 3 business days, but sometimes credit card companies can drag their feet on their end. So in the meantime, you can binge-watch a couple seasons of your favorite show. One billing cycle later, voila! The credit will be back in your account.
Because they're the last of their kind, clearance frames (WX) are final sale. So if you receive a damaged clearance item, we may not be able to replace it, but our super-friendly Customer Care Team can help you come up with a just-as-awesome back-up plan.