Career Opportunities

Senior Web & Graphic Designer

Essential Job Functions:

• Provide excellent web design and layout skills
• Provide excellent DTP design and layout skills
• Demonstrate strong typography skills
• Execute multiple project initiatives simultaneously
• Demonstrate a high level of creativity in problem solving
• Demonstrate ability to work within defined budgets and timelines
• Provide accurate project status including progress per defined work plans

Essential Job Functions:

• Web Accessible Portfolio — Since this position is heavily steeped in web design, you must have a web accessible portfolio that demonstrates:
• Skill and understanding of HTML
• Ability to elegantly balance coding with design
• Clean, validated html
• Strong, sophisticated design
• A description of each project that details your role, total team size/structure, to whom you reported and how you fit into the team, project goals, approach in achieving goals, software/tools used.
• Web-Site Projects — Must have no less than 5 web—site projects that we can review. These sites should demonstrate your ability to take business requirements, user needs, and brand and communication goals to create a professional and user—friendly interface.
• Banner Samples — Should have no less than 6 banner samples that we can review. At least 3 of these samples should be animated.
• Print Work — Position requires simple print work. Your portfolio should include at least one sample of each 2, 3 & 4—color print work.
• Identity Projects — Include at least two samples of identity projects you've completed. Ideally this will include logo, letterhead, business cards and envelopes.
• Computer Skills — Must have solid demonstrable skills, preferably cross—platform.
• General Office Tools — Web Browsers, Email, FTP, Microsoft Office Suite, Compression Utilities
• Design Tools & Skills — Photoshop, Illustrator, Quark Xpress, Font Management, Acrobat (Not Reader)
• Web Design Tools & Skills — ImageReady, Dreamweaver (design/code/templates/site-management), HTML, GIF Animation Tools, CSS, Cross—Platform Web Knowledge, Web Optimization
• Animation Tools — Flash, ImageReady

To Apply:

If you are interested in this opportunity please send us an email with your Resume, Cover Letter and Salary History attached. Applications will not be considered without Resume, Cover Letter and Salary History attached.

Customer Service Representative I

Job Summary:

Customer Service Representative I is responsible for providing excellent customer service to customers calling in with orders or inquiries. Assist with additional service duties, special projects and miscellaneous tasks as required.

Essential Job Functions:

• Accurately enter phone, fax and mail orders in the system
• Communicate effectively with customers on the phone to obtain and share the necessary information to ensure error—free orders and client records. Provide general assistance with online customers in regards to product and service offerings
• Provide accurate information regarding products, procedures, service etc.
• Address all customer inquiries and handle all complaints in a courteous and professional manner. Escalate inquiries in an appropriate manner if unable to provide assistance
• Consistently maintain a positive, helpful, courteous and professional demeanor with all customers, including co-workers, in accordance with department standards
• Complete special projects and miscellaneous duties as assigned, such as catalog mailing etc.

Qualifications:

• Excellent data entry/word processing skills
• Excellent telephone manner – friendly, confident, clear, positive and professional
• Must be computer literate and web savvy
• Ability to deal with difficult and irate customers
• Team player — able to work with people at all levels professionally and courteously
• High degree of accuracy and attention to detail
• Flexible — able to accept and deal with change well
• Proven knowledge of products and department procedures as required for job performance.

To Apply:

If you are interested in this opportunity please send us an email with your Resume, Cover Letter and Salary History attached. Applications will not be considered without Resume, Cover Letter and Salary History attached.

Customer Service Representative II

Job Summary:

Customer Service Representative II is responsible for providing excellent customer service to customers calling in with orders or inquiries/complaints. Assist with additional service duties, special projects and miscellaneous tasks as required.

Essential Job Functions:

• Accurately enter phone, fax and mail orders in the system
• Communicate effectively with customers on the phone to obtain and share the necessary information to ensure error—free orders and client records. Provide general assistance with online customers in regards to product and service offerings
• Address all customer inquiries and handle all complaints in a courteous and professional manner
• Provide accurate information regarding products, procedures, service etc.
• Follow the correct procedures and use the appropriate system codes, in accordance with department standards, when dealing with returns, refunds and all other service issues
• Escalate inquiries in an appropriate manner if unable to provide assistance
• Consistently maintain a positive, helpful, courteous and professional demeanor with all customers, including co-workers, in accordance with department standards
• Complete special projects and miscellaneous duties as assigned, such as catalog mailing etc.

Qualifications:

• Excellent data entry/word processing skills
• Excellent telephone manner – friendly, confident, clear, positive and professional
• Must be computer literate and web savvy
• Ability to deal with difficult and irate customers
• Team player — able to work with people at all levels professionally and courteously
• High degree of accuracy and attention to detail
• Flexible — able to accept and deal with change well
• Proven knowledge of products and department procedures as required for job performance.

To Apply:

If you are interested in this opportunity please send us an email with your Resume, Cover Letter and Salary History attached. Applications will not be considered without Resume, Cover Letter and Salary History attached.

Web Team Customer Service Representative

Job Summary:

Web Team Customer Service Representative is responsible for providing excellent customer service to customer who elect to email or call in with orders or inquiries/complaints in regards to online transactions. Provide support and training to customer service representatives as needed. Assist with additional service duties, special projects and miscellaneous tasks as required.

Essential Job Functions:

• Accurately enter phone, fax and mail orders in the system
• Communicate effectively with customers on the phone and via the web to obtain and share the necessary information to ensure error-free orders and client records
• Address all customer inquiries and handle all complaints in a courteous and professional manner
• Provide accurate information regarding products, procedures, service etc.
• Assist customers with online problems or inquiries related to products and services offered on www.pictureframes.com
• Provide Quality Assurance testing on our website to ensure a pleasant and complete customer experience.
• Follow the correct procedures and use the appropriate system codes, in accordance with department standards, when dealing with returns, refunds and all other service issues
• Escalate inquiries in an appropriate manner if unable to provide assistance
• Consistently maintain a positive, helpful, courteous and professional demeanor with all customers, including co-workers, in accordance with department standards
• Assist with duties required as part of the fulfillment service, such as material cleaning etc.
• Complete special projects and miscellaneous duties as assigned, such as catalog mailing etc.

Qualifications:

• Ability to meet requirements of a Customer Service Level 1 and Level 2 position
• Excellent telephone manner — friendly, confident, clear, positive and professional
• Ability to handle difficult and irate customers
• Excellent data entry/word processing skills
• Proven verbal and written communication skills, particularly as related to e-commerce business communications (e-mails etc.)
• High degree of accuracy and attention to detail
• Team player – able to work with people at all levels professionally and courteously
• Ability to lead, train and motivate others
• Ability to handle multiple priorities and tasks
• High degree of accuracy and attention to detail
• Flexible – able to accept and deal with change well
• Good decision-making skills
• Proven knowledge of products, procedures, the organization and different departments' processes
• Proven ability to navigate the Internet and www.pictureframes.com

To Apply:

If you are interested in this opportunity please send us an email with your Resume, Cover Letter and Salary History attached. Applications will not be considered without Resume, Cover Letter and Salary History attached.