Customer Care Representative I

Job Summary:

Customer Care Representative I is responsible for providing excellent customer service to customers calling in with orders or inquiries. Assist with additional service duties, special projects and miscellaneous tasks as required.

Essential Job Functions:

• Accurately enter phone, fax and mail orders in the system
• Communicate effectively with customers on the phone to obtain and share the necessary information to ensure error—free orders and client records. Provide general assistance with online customers in regards to product and service offerings
• Provide accurate information regarding products, procedures, service etc.
• Address all customer inquiries and handle all complaints in a courteous and professional manner. Escalate inquiries in an appropriate manner if unable to provide assistance
• Consistently maintain a positive, helpful, courteous and professional demeanor with all customers, including co-workers, in accordance with department standards
• Complete special projects and miscellaneous duties as assigned, such as catalog mailing etc.

Qualifications:

• Excellent data entry/word processing skills
• Excellent telephone manner – friendly, confident, clear, positive and professional
• Must be computer literate and web savvy
• Ability to deal with difficult and irate customers
• Team player — able to work with people at all levels professionally and courteously
• High degree of accuracy and attention to detail
• Flexible — able to accept and deal with change well
• Proven knowledge of products and department procedures as required for job performance.

To Apply:

If you are interested in this opportunity please send us an email with your Resume, Cover Letter and Salary History attached. Applications will not be considered without Resume, Cover Letter and Salary History attached.

Customer Care Representative II

Job Summary:

Customer Care Representative II is responsible for providing excellent customer service to customers calling in with orders or inquiries/complaints. Assist with additional service duties, special projects and miscellaneous tasks as required.

Essential Job Functions:

• Accurately enter phone, fax and mail orders in the system
• Communicate effectively with customers on the phone to obtain and share the necessary information to ensure error—free orders and client records. Provide general assistance with online customers in regards to product and service offerings
• Address all customer inquiries and handle all complaints in a courteous and professional manner
• Provide accurate information regarding products, procedures, service etc.
• Follow the correct procedures and use the appropriate system codes, in accordance with department standards, when dealing with returns, refunds and all other service issues
• Escalate inquiries in an appropriate manner if unable to provide assistance
• Consistently maintain a positive, helpful, courteous and professional demeanor with all customers, including co-workers, in accordance with department standards
• Complete special projects and miscellaneous duties as assigned, such as catalog mailing etc.

Qualifications:

• Excellent data entry/word processing skills
• Excellent telephone manner – friendly, confident, clear, positive and professional
• Must be computer literate and web savvy
• Ability to deal with difficult and irate customers
• Team player — able to work with people at all levels professionally and courteously
• High degree of accuracy and attention to detail
• Flexible — able to accept and deal with change well
• Proven knowledge of products and department procedures as required for job performance.

To Apply:

If you are interested in this opportunity please send us an email with your Resume, Cover Letter and Salary History attached. Applications will not be considered without Resume, Cover Letter and Salary History attached.

Web Team Customer Care Representative

Job Summary:

Web Team Customer Care Representative is responsible for providing excellent customer service to customer who elect to email or call in with orders or inquiries/complaints in regards to online transactions. Provide support and training to customer service representatives as needed. Assist with additional service duties, special projects and miscellaneous tasks as required.

Essential Job Functions:

• Accurately enter phone, fax and mail orders in the system
• Communicate effectively with customers on the phone and via the web to obtain and share the necessary information to ensure error-free orders and client records
• Address all customer inquiries and handle all complaints in a courteous and professional manner
• Provide accurate information regarding products, procedures, service etc.
• Assist customers with online problems or inquiries related to products and services offered on www.pictureframes.com
• Provide Quality Assurance testing on our website to ensure a pleasant and complete customer experience.
• Follow the correct procedures and use the appropriate system codes, in accordance with department standards, when dealing with returns, refunds and all other service issues
• Escalate inquiries in an appropriate manner if unable to provide assistance
• Consistently maintain a positive, helpful, courteous and professional demeanor with all customers, including co-workers, in accordance with department standards
• Assist with duties required as part of the fulfillment service, such as material cleaning etc.
• Complete special projects and miscellaneous duties as assigned, such as catalog mailing etc.

Qualifications:

• Ability to meet requirements of a Customer Service Level 1 and Level 2 position
• Excellent telephone manner — friendly, confident, clear, positive and professional
• Ability to handle difficult and irate customers
• Excellent data entry/word processing skills
• Proven verbal and written communication skills, particularly as related to e-commerce business communications (e-mails etc.)
• High degree of accuracy and attention to detail
• Team player – able to work with people at all levels professionally and courteously
• Ability to lead, train and motivate others
• Ability to handle multiple priorities and tasks
• High degree of accuracy and attention to detail
• Flexible – able to accept and deal with change well
• Good decision-making skills
• Proven knowledge of products, procedures, the organization and different departments' processes
• Proven ability to navigate the Internet and www.pictureframes.com

To Apply:

If you are interested in this opportunity please send us an email with your Resume, Cover Letter and Salary History attached. Applications will not be considered without Resume, Cover Letter and Salary History attached.

Marketing Communication, Copy and Graphic Design Internships

Job Summary:

Graphik Dimensions Ltd/PictureFrames.com, 40 years famous as an award-winning and innovative leader in the picture frame, giclee printing, framed art & mirror industries, seeks a talented individual with a passion for marketing. We are a dynamic organization serving artists, photographers, galleries, grandmas, governments and more.

We have several Marketing Intern opportunities for individuals who are driven to learn in a creative and stimulating environment. These internships offer flexible hours, valuable credit towards a degree program and the opportunity to build an impressive resume while working and learning with talented and successful Marketing professionals in a fast pace leading edge Marketing and Technology environment.

If you are chosen for one of the internships you will work with specialists in Marketing Communication, PR, Copy and Graphic Design. We have numerous projects available in these areas that contribute to an interns need for a broad Marketing perspective. After your experience here at Graphik Dimensions you will have experience and improved marketable skills and abilities. Here are reasons you will want to be part of the Graphik Dimensions Marketing Team.

In addition to being a valued member of the creative and marketing team meetings;

As a Marketing Graphics Design Intern you will learn and understand:
• How to create, optimize and prepare files for print and web.
• The legalities of image use for web and print, acquiring appropriate legal documentation along the way.
• How to identify discern and develop and manage relationships with studio photographers and photography studios.
• The scope and value of consistent branding across departments – both graphical and copy-based.
• How Marketing interfaces across departments within a company, to support consistency of values and expression… and how it affects the final presentation or product.
• How to update and maintain basic HTML pages.
• How to light and photograph product for use on the web.

Basic Requirements to qualify for Design internship;
• Basic knowledge of Adobe Photoshop and Illustrator.

On top of all these opportunities you will experience and participant in:
• The life cycle of print projects from conception thru production and implementation
• The re-imagining of branded materials
• The opportunity to create graphics for epromos, flyers, coupons and various other web and POS materials.
• Acquiring or enhancing skills with Creative Suite software and html editors like DreamWeaver.

As a Marketing Copy Intern you will:
• Experience writing and supporting copy writers as they and you brand products and services (print and web).
• Write for enhanced SEO.
• Write articles for the WEB.
• Write internal and external ad copy.
• Learn how to write copy that is effective at reaching customer and increasing sales as you help increase exposure and enhance relationships.

Additionally, (and at no extra charge…) as a Marketing Communications Intern you will be:
• Outward facing to help write press releases.
• Researching and developing relationships such as art and photographic gilds, associations and philanthropic organizations.
• Researching media outlets.

We are very excited to find the individual that is the “magical fit.” Graphik Dimensions values Community, Creativity, Collaboration and Consciousness. These values are woven into every decision we make. As we consider candidates for these internships we will be looking for the most passionate and energetic Marketing candidate.

This internship is structured so students can receive credit for work experience. It is not a paid internship. The length of the internship will be up to both you and Graphik Dimensions. We have many exciting projects that can last many quarters for the right person. We also leave the relationship open to allow a possibility for full-time employment if the timing is right.

We look forward to hearing from you, immediately. If you are that “magical fit” please contact us at employment@graphikdimensions.com with a resume and cover letter introducing you and your desire to join our team.

Contact us today!

Human Resources, Graphik Dimensions Ltd.