Quick Contact Reference


Call Us Toll Free : 1-800-332-8884
8am - 7pm EST Mon-Thurs
8am - 6pm EST Fri

Holiday Hours - 11/26 - 12/21
8am - 8pm EST Mon-Fri
December 1st from 10am - 2pm
December 8th from 10am - 2pm
December 15th from 10am - 2pm


E-mail Us: customercare@pictureframes.com



New To Our Site? Ordering Contact Us
Top 10 Reasons To Shop With Us
Navigating Our Site
The Basics
Why Create an Account?
What's A Rabbet?

Personal Frame Shop
Catalog Quickshop
Free Samples
Payment Options
Source Codes
Sales Tax
E-mail
Call
Fax
Mail
Order a Free Catalog
Business Inquiries

About Our Products About Us Shipping and Returns
A Note About Color
Custom-made Frames
Ready-made Frames
Metal Sectional Frames
Matting
Framing Kits
When Samples Differ from Frames
Minimum Sizes
When Frames Can't Be Shipped Assembled
Our Connection to Graphik Dimensions Ltd.
Top 10 Reasons To Shop With Us
Our History
Fast Turnaround
Estimated Shipping Time
Shipping Methods & Costs
Orders To HI, AK, PR, VI & Canada
APO & FPO
International Orders
Returns, Lost or Damaged Items

Pricing Services Safety & Privacy
Why We're So Inexpensive
How Price And Size Relate
Discounts
Professional Giclee Printing & Framing
Giclee Proofs & Editions
Engraving Services
Contract Framing Projects
Fulfillment Services
Gift Certificates
Web Services
Corporate Gifting
Creative Design and Development
Secure Ordering
Confidentiality
Choice/Opt-Out



New To Our Site?

Top 10 Reasons To Shop With Us

1. Quality . . . Superior materials. Skilled craftsmanship. Proven durability. Attention to detail. Consistent excellence. Why should you settle for less? Because if it's worth framing . . . it's worth framing.

2. Service . . . Friendly and knowledgeable ordering reps, helpful framing consultants, and a customer care team that will settle for nothing less than your complete satisfaction.

3. Selection . . . An unparalleled, comprehensive collection of frames, including items you can't find anywhere else. From ornate to minimalist, from modern to traditional, we search everywhere for the right picture frame for you.

4. Speed . . . Nobody does it faster or better! Our target is to fill and ship your frame order within 2 to 3 business days. For Canvas orders, our standard is 3 to 4 business days.

5. A proven history . . . For 45+ years, Graphik Dimensions/PictureFrames.com has delivered quality frames, art, and service to artists, galleries, grandmas, governments, and Fortune 500 companies throughout the world.

6. Absolute customer satisfaction . . . Our no-hassle replacement policy is the best anywhere. If it's not right, we'll do all we can to make it right.

7. Special Projects . . . If you need it and it's related to framing, we'll do it competitively . . . we'll do it quickly . . . and we'll do it right.

8. No minimum order . . . Suddenly short some silver sectionals? Capriciously craving canvas clips? Your need is never too small or unimportant to us. We are here for you on even the smallest order.

9. Free frame and mat samples . . . That's right—FREE. Shipping charges apply.

10. Value . . . Add them up #1—#9, multiply it by great prices, and what do you get? Unsurpassed Value.
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Navigating Our Site
There are three great ways to begin shopping:

Your Personal Frame Shop gives you access to lots of personalized features. You can upload a digital image of the item you're framing, and preview it in any mat and frame combination to find just the right look. You can also save your framing projects to order later, show them to friends online or easily re-order duplicates of previous projects.

Use the Browse Our Frames pages to zero in on the frames you want quickly and simply. First, in the Browse Our Frames box on our home page, click either Custom-Made, Ready-Made, or Metal. Then, from the following page you can cruise our entire catalog using up to five search criteria. It's fast and easy to generate a list of all the frames that meet your basic requirements; then you can browse from your customized list to make your pick.

The Print & Frame section gives you the power to create your own custom-printed masterpiece starting with nothing but a digital file. Our state-of-the-art giclee printing service provides the best possible image reproduction available for single- or small-run printing, and our papers and inks are all archive-quality so your print will be enjoyed for generations. First, upload your image file; then you can resize your image, crop it, and enhance it with artistic filters. Then you can preview your image in any mat and frame combination, just like in the Personal Frame Shop. You'll receive a ready-to-hang piece of exceptional value.

You can also use the Search box in the upper right corner of every page to find products. Simply input what you're looking for (e.g. gold, ornate, etc.) and click GO. Or, click Advanced Search to search using multiple criteria at once.

If you've got our catalog in hand, and know which frames you'd like to order, you can also use the Catalog Quickshop link in the right-hand navigation bar (under "Great Ways to Shop") to go to the Catalog Quickshop page and input the items you're interested in by entering name, style #, or other pertinent information.
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The Basics
All frames are classified as Custom-made, Ready-made, and Metal sectional.

Each Custom-Made or Metal frame is priced as a set of two pairs. One pair consists of two equal lengths or sides. It takes two pairs to make one frame—for example, a 22" x 28" frame consists of one 22" pair and one 28" pair. Fear not, our online store will do the math for you!

Due to the assembly method applicable to metal frames, they are always shipped as sectionals and cannot ship in assembled form, no matter what the size.

Size restrictions:

Frames can be ordered up to size 83"x83".

Metal frames are not available in sizes less than 4" and the maximum available is 83" online.

Most custom frames (non metal) are available in sizes 4" to 83" (some wider mouldings require minimum sizes above 4"). We assemble custom made (non metal) frames with combined inches of 50" or less for no additional fees. Custom made frames (non metal) with combined inches over 50" up to 65" can be assembled for $5.00 per frame upon request (a check box is provided at the time of frame ordering). Additional shipping charges may apply for oversized frames.

Ready-Made frames are available only in the sizes shown for each collection. They are priced as a complete frame on their respective pages.

Frames exceeding 65" in total cannot be shipped assembled, due to ICC shipping size regulations. Only trucking companies can ship sizes that large, at a very high cost. (For example, a frame of 32" x 40" equals 72" and cannot ship assembled.)

Please note: All frame dimensions are measured from the inside of the frame.
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Why Create an Account?
Creating a personal account will save you time on your future visits, and unlocks more of PictureFrames.com's special features. Create an account so you can take advantage of these convenient features:

My Gallery lets you:
• Store your projects and access them any time
• Compare multiple frame and mat combinations for a project
• Compare prices for different combinations
• Share your projects in progress with friends


Your personal account also gives you:
• Personal order history and easy re-order option
• Faster shopping with Favorites, your own gallery of selected frames
• Faster checkout process
• Special discounts just for account holders

Of course, your information is safe with us. PictureFrames.com is committed to safeguarding your privacy. If you'd like more information on how we do that, visit Secure And Confidential Ordering.

If you want to register now, click here.
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What's A "Rabbet?"
The rabbet is the recess on the back inside edge of the frame, into which the artwork fits. On pictureframes.com, "rabbet size" refers to the depth of this recess. For most framing projects, any rabbet size is fine.

Metal Frames:
Most of our metal frames have enclosed rabbets (see diagram). When you're framing a very thick piece — like a stretched canvas — in a metal frame, be sure to choose one with a rabbet that will accommodate the thickness of the piece.

Custom-Made and Ready-Made Frames:
These frames have open rabbets, so they will work for almost any framing project.



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Ordering


Personal Frame Shop

Personal Frame Shop Help

With the Personal Frame Shop at PictureFrames.com, you can upload and frame digital images of your art, see them with different frames, mats (even double matting with different mat borders), and framing kits. Additionally, everything is to scale at the Personal Frame Shop. That is, if you enter image dimensions of 8x10, the frame and mat borders are larger compared with your image than for one that is 24x36!

A Note about Color
We have made every effort to present the Personal Frame Shop mats and frames as accurately as possible, with high quality photographs and color matching. The color of the product you receive should closely match what you see on your screen. Nevertheless, the Internet is not the best medium by which to convey a standardized color/hue due to the variance in the manufacturer, settings, and age of monitors. If you are unsure of a particular mat or frame color, please request a free sample(s). When you have selected the frame, click Order Now on the next page you will select Frame Sample.

Click on a link below for information and help related to the section in which you need assistance or have questions.


1. Picture





To get started, choose a stock picture or upload your own picture. Set the image dimensions, choose a wall color background, and then click "Select a Frame" or the "2. Frame" tab.

You have a maximum 5MB of storage space for your uploaded art. If you login to your account, your uploaded pictures will be available for 60 days. If you don't log in, your pictures will stay here for 30 days, provided you don't delete your browser's cookies.


Uploading an Image

Please Note: You can upload an image in either JPG or TIFF format. Maximum image file size is 250 MB.

PC User



1.
Click the 'Browse' button.
2. Locate the picture(s) on your computer
3. Click the 'Open' button; your picture is selected.
4. Click the 'Upload my Picture' button.


MAC User



1.
Click the 'Choose File' or 'Browse' button.
2. Locate the picture(s) on your computer
3. Click the 'Choose' button; your picture is selected.
4. Click the "Upload my Picture" button.


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2. Frame





Please Note: Most of our ready-made frames are available by selecting a custom-made frame in a ready-made size. For example, if you want a 16x20 (or 20x16) frame, select the frame and size in custom-made, and the ready-made price will apply. Also note that frame dimensions are taken from the inside of the frame.

View your art with hundreds of different picture frames. You have five option menus from which to select different frames for your consideration. If you want fewer frame choices, and more specific results, select more options (Example: 'Custom-Made>Wide>All>Gold>Ornate' displays five frames.) If you want more results, select fewer options (Example: 'Custom-Made>All>All>Gold>All' displays 73 frames.)

If you know the specific Item# of the frame you want, enter it in the box, and click 'Go' (Example: entering 1CT will display only that frame.)

It is possible to select too many options, increasing the restrictions, and get no frame matches. If this happens, you will receive a message that states you had no frame matches, and to expand your search by selecting fewer options.

Once the frames are displayed, simply click on the frame you want, and your picture will be framed. To change frames, click on another frame, and your picture will framed by this selection. Next to each frame, are symbols, see the legend below:

After you have found a frame you like, click the "Select Matting" button, or the "3. Matting" tab. If you want neither matting nor a framing kit, you can just click the "Add to Cart" button, and your frame is added to your shopping cart.


W: The width of the frame.
R: The depth of its rabbet.

:Click to view frame corner.
:Click to view frame profile.

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3. Matting





In the Matting section, you can select either one or two mats from a wide variety of Crescent custom cut acid-free mat boards, choose a color, set your borders to exactly the dimensions you want, and view hundreds of options.

As a point of suggestion, you may want to have your artwork set to 1/4" smaller in height and width (this will add 1/8" on each side), to better hold in place your art when combined with a mat.

For a single mat:
1. Click the color grid for a pop-up window of colors, or select a color in the pull-down menu.
2. Set your borders to whatever dimensions you want.
3. Click the 'Update' button
4. The mat will be added to your frame package, and your frame size automatically adjusted to fit both mat and artwork.

To view your art with a different mat color, or different mat borders, make the changes you want, and click 'Update.' After every change you make, click 'Update' to see your changes. When you have the combination you want, click 'Select a Framing Kit' button, or the '4. Framing Kit' tab. If you don't want a framing kit, click 'Add to Cart.'

For a double mat:
1. Click the color grid for a pop-up window of colors, or select a color in the pull-down menu.
2. Set your borders to whatever dimensions you want.
3. Select a second mat color (this will be the top mat).
4. Select the mat offset (amount of the bottom mat you will see).

5. Click the 'Update' button

To view your art with different mat colors, or different mat borders, make the changes you want, and click 'Update.' After every change you make, click 'Update' to see your changes. When you have the combination you want, click 'Select a Framing Kit' button, or the '4. Framing Kit' tab. If you don't want a framing kit, click 'Add to Cart.'

Please Note: Mat board is NOT available in sizes larger than 32x40.

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4. Framing Kit





Please Note: In order to receive this picture frame with acrylic (clear or non-glare) and backing board, you must select a Framing Kit option.

1. Select the Framing Kit option you want.
2. Click the 'Update' button, and the price will be displayed in your Frame Package summary.
3. Click the 'Add to Cart' button when you are finished.

If you want to select another picture, but keep the same options of mats and frames, just click the 'Add & Frame Another' button. Everything will stay the same: frame, mat colors, mat borders, etc. All you have to do is select a new artwork, and set the dimensions.

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Catalog QuickShop
Already familiar with the product line? Order a lot? Looking at the catalog right now? No problem. Catalog QuickShop allows you to quickly select what you want, add to cart, and checkout. Just select the frame you want - with or without a mat - add a framing kit, and click "Add to Cart."
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Free Samples
If you ever have trouble deciding whether a frame is right for you, or not, free sample pieces are available. Just click the "Order" button next to the frame you like. This will take you to the Frame Order page. On this page, click the "Frame Sample Piece" button and it will be placed in your cart.

Be aware that some frames are hand-finished and natural wood, so slight variations may occur.

Also, never worry about the exact color of your mats! A sample pack of our entire collection of mats is available. Click here to order mat samples now, or go to Accessories and browse under 'Mats' then 'Bulk'.

If you're planning an edition we'll send you a paper sample pack to help you decide which paper your piece would look best printed on. Each one is beautifully printed with one photographic and one fine art image, so you can see how the paper works for each type of image. It's also a handy preview of the quality of our giclee prints! We charge $5.00 for a sample (price includes shipping), and it comes with a coupon code worth $5.00.
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Payment Options
We accept Visa, Mastercard, American Express and Discover card.

If you prefer not to use a credit card, then payment can also be made by personal check, money order, or COD. However, to use any of these methods, you MUST order with one of our framing consultants over the phone, or send in your order along with a check or money order.
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Source Codes
Source codes are used for special promotions to specific groups. You will have the opportunity to enter your source code in the checkout process—the code must be entered to receive a discount. One exception: if you clicked through to our website from one of our promotional emails, a discount source code may be pre-entered when you checkout.
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Sales Tax
Because we are based in North Carolina, the state of North Carolina requires us to charge sales tax on anything shipped to a North Carolina address or using a North Carolina billing address. This is subject to change and may vary according to your individual county.

The exception to this is in cases where a customer has provided us a resale certificate. If you have one of these, please let one of our friendly Customer Care team members know as soon as possible, so we can make sure you're not charged sales tax in the future. They can be reached at 1-800-332-8884, 8am - 7pm Mon-Thurs; 8am - 6pm Fri.

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Contact Us

E-Mail

For Customer Care:
customercare@pictureframes.com

With Comments or Questions About our Website:
webmaster@pictureframes.com

Business Inquiries:
business@pictureframes.com

Editions and Other Services for Artists & Photographers
gicleeprints@pictureframes.com
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Call
To Order:
(800) 221-0262

For Customer Care:
(800) 332-8884

Hours:
8am - 7pm Mon-Thurs
8am - 6pm Fri
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Fax
(336) 887-3773
You can use the order form from our catalog to place fax orders 24 hrs/day.
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Mail
Graphik Dimensions Ltd.
2103 Brentwood Street
High Point, NC 27263
USA
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Order A Free Catalog
To receive the industry leading, award-winning, value-packed, full-color, frame-filled Graphik Dimensions Ltd./PictureFrames.com Catalog, just fill out this form, or call us at
(800) 221-0262.

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Business Inquiries / Corporate Gifting
If you need it, and it's related to framing, we'll do it competitively, quickly and right. Just let our Framing Service Specialist work with you to design a program tailored to your specifications. You can learn more in our Business Services Portal.

For your custom quote:
Call 1-877-60-FRAME
or E-Mail business@pictureframes.com
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About Our Products

A Note About Color

We have made every effort possible to present our Online Store products in the most accurate manner, with high quality photographs and color matching. The color of the product you receive should closely match what you see on your screen. Nevertheless, the Internet as a medium is challenged to convey a standardized color/hue due to the variance in the manufacturer, settings, and age of monitors; screen images even differ by computer platform. If you are uncomfortable or unsure of a particular mat or frame color, please request a free sample. In addition, with our natural wood products, grain, finish, and hue may very slightly from the frames pictured on the Online Store.
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Custom-Made Frames
Our Custom-made frames are made from the finest quality materials available. Every frame is custom made to your exact specifications, with every attention to detail, by our skilled craftspeople. All Custom-made frames can be ordered with custom matting, linen liners, and/or a framing kit.

All Custom-made frames are priced as pairs. A pair consists of two equal lengths or sides. It takes two pairs to make one frame (e.g. a 22" x 28" frame consists of one 22" pair and one 28" pair). Our online store will combine the pair prices for you, and show the price of the complete frame. If you choose a size and style of custom-made frame that happens to correspond to a ready-made frame in our catalog, our website will automatically change your order to the lower-priced ready-made frame. A ready-made frame is the exact same product as a custom frame; the only difference is that we make certain popular sizes in quantity to pass on even greater savings to our customers.

Custom-made frames are assembled at no extra charge up to 90" combined outside dimensions (width + height, taking into account moulding width). They come with hanging hardware that includes retainer clips, screw eyes and wire.

For frames over 55" combined outside dimensions, an Oversized Carrier Charge is added.


Additional Oversized Carrier Charges
< 55" no charge
55" to 70" $14.50
70" to 90" $29.50
> 90 Please call Customer Care at (800) 332-8884 for shipping options

Frames over 90" combined outside dimensions inches cannot ship assembled through regular carriers. However, we do have alternatives — please call Customer Care at (800) 332-8884.

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Ready-Made Frames
Ready-Made frames are made from the same top quality moulding as our custom-made frames, but are pre-assembled in popular sizes to pass on even greater savings to our customers.

All Ready-Made frames are shipped assembled and come with hanging hardware that includes retainer clips, screw eyes and wire.

Ready-made frames are priced as a complete frame.

All Ready-made frames can be ordered with custom matting and/or a framing kit.
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Metal Sectional Frames
Our Metal Sectional frames come in a dazzling medley of colors, profiles, and tones. Made with exceptionally sturdy moulding from the finest alloys available, every frame is custom made to your exact specifications -- with every attention to detail -- by our skilled craftspeople.

Metal Sectional frames are shipped unassembled. Your frame will be shipped as a sectional with 8 spring clips for quick and easy assembly.

All Metal Sectional frames come with free hanging hardware, which includes hangers, wall savers and wire.

All Metal Sectional frames are priced as pairs. A pair consists of two equal lengths or sides. It takes two pair to make one frame (e.g. a 22" x 28" frame consists of one 22" pair and one 28" pair.) Our online store will combine the pair prices for you to show the price of the complete frame.

All Metal Sectional frames can be ordered with custom matting and/or a framing kit.

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Matting
Choose from three types of mats and dozens of mat colors. Preview endless combinations of mats, frames and uploaded art in the Personal Frame Shop and Print & Frame. We offer White Core, Black Core and Rag Mats, all of which may be used as single or double mats with any of our frames.

White and Black Core mats are decorative matboards made of wood pulp buffered with calcium carbonate to protect your artwork from harmful acidity.

Rag Mats are made of cotton fibers which are naturally acid-free and lignin-free. The choice for conservation framing, cotton is time-tested and naturally free of any chemicals or pollutants that would degrade matboard or artwork.

Mats may also be purchased in pre-cut standard sizes, with custom-cut window openings, or in bulk (boxes of 18). Create a mat with one of our unique shape openings, or, build a Custom Collage mat of your very own.

Please consider that in order to hold your artwork in place, your mat window opening should be 1/4" smaller than the size of your artwork. Currently, the largest mat size offered is 32" x 40" (outside dimensions).
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Framing Kits

A framing kit consists of clear or non-glare acrylic, wire, screws, hangers, and either FoamCore or corrugated cardboard backing. When it's added to your artwork, it completes your frame.

You may have noticed that we offer two kinds of backing board on our website - FoamCore and corrugated cardboard. There are actually very good reasons why FoamCore is the right choice at some times and corrugated is the way to go for others.

Worth The Price For What's Priceless
While FoamCore is more expensive than Corrugated backing, it does have certain advantages. For one thing, it's been buffered to slow down the deterioration caused by acid and lignans, so if preservation and protection of your artwork is a high priority, then choose FoamCore. So, whether you're framing original artwork that Junior whipped up in 1st grade, valuable collector prints, limited editions, treasured family photographs like the ones from your Great-Grandmother's wedding, documents with historical value, or important family documents, then FoamCore is the way to go.

Corrugated backing is great for anything that's not as precious. A professional license that gets updated every year or two doesn't need FoamCore because it's simply not intended to be a permanent framing job. And Corrugated backing is the perfect compliment to an item like a commercially produced poster; poster paper is heavy enough that the dark color of the backing won't compromise your art. And, if you're looking to keep costs down, then working with Corrugated backing is an added bonus.

Light Vs. Dark
Additionally, because FoamCore is white, it's great backing for art that has any degree of translucence. Items like a collage on rice paper or an animation cell will be better served by FoamCore than brown Corrugated backing, that will darken and detract from your art.
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When Samples Differ From Frames
Some frames are hand-finished and natural wood, so minor variations are to be expected. We're sorry for any inconvenience this creates.
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Minimum Sizes
For safety reasons, the minimum size for our Custom-Made frames is 4" and the minimum size for our Metal Sectional frames is 5". Going any smaller brings our saw operators' hands too close to the blades.

This is a general minimum. Note that some of our extra-wide frame styles have a larger minimum size.
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When Frames Can't Be Shipped Assembled
Due to federal shipping regulations, frames over 90" combined outside dimensions(width + height, taking into account moulding width) cannot be shipped assembled by our standard carriers. This frame will be shipped unassembled with easy instructions and assembly materials. If you need this item shipped assembled, please contact our Customer Care department at 800-332-8884 for a special delivery quote.
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About Us

Our Connection To Graphik Dimensions Ltd.

Picture Frames.com is wholly owned and operated by Graphik Dimensions Ltd. For 45+ years, Graphik Dimensions Ltd. has provided quality merchandise, wholesale prices, and award-winning customer care. At Picture Frames.com, our goal is not only to further this tradition, but also provide a unique Internet experience that is fun, easy, informative, and secure.
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Top 10 Reasons To Shop With Us

1. Quality . . . Superior materials. Skilled craftmanship. Proven durability. Attention to detail. Consistent excellence. Why should you settle for less? Because if it's worth framing . . . it's worth framing.

2. Service . . . Friendly and knowledgeable ordering reps, helpful framing consultants, and a customer care team that will settle for nothing less than your complete satisfaction.

3. Selection . . . An unparallelled, comprehensive collection of frames, including items you can't find anywhere else. From ornate to minimalist, from modern to traditional, we search everywhere for the right picture frame for you.

4. Speed . . . Nobody does it faster or better! Our target is to fill and ship your frame order within 2 to 3 business days. For Canvas orders, our standard is 3 to 4 business days.

5. A proven history . . . For 45+ years, Graphik Dimensions/PictureFrames.com has delivered quality frames, art, and service to artists, galleries, grandmas, governments, and Fortune 500 companies throughout the world.

6. Absolute customer satisfaction . . . Our no-hassle replacement policy is the best anywhere. If it's not right, we'll do all we can to make it right.

7. Special Projects . . . If you need it and it's related to framing, we'll do it competitively . . . we'll do it quickly . . . and we'll do it right.

8. No minimum order . . . Suddenly short some silver sectional? Capriciously craving canvas clips? Your need is never too small or unimportant to us. We are here for you on even the smallest order.

9. Free frame and mat samples . . . That's right—FREE. Shipping charges apply.

10. Value . . . Add them up #1—#9, multiply it by great prices, and what do you get? Unsurpassed Value.

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Our History
Back in 1965, up-and-coming artists Joan and Stephen Feinsod faced a constant challenge, brought on by the commercial success of their work: Where to find affordable picture frames that met their high standards of artistry and excellence? For these two, the solution was to order large quantities of quality framing materials and create their own frames at an exceptional value.

Little did they know, as they put their first custom-made frames together and sold the extras to fellow artists at shows and exhibitions, they were planting the seed for one of the largest and most respected framing companies in America. Soon, they were in heavy demand and found themselves spending more time and effort filling picture frame orders and less time painting and sketching.

Several years later, with their full-time commitment, Joan and Stephen moved Graphik Dimensions Ltd. (GD) out of their home and into its first real location in Flushing, NY, where the GD family grew in leaps and bounds. The company quickly established a solid reputation among artists, photographers and galleries, the company's first widely available catalog was printed in the early 80s.

With continued success came the demand for more skilled craftspeople, new equipment, and a bigger building to contain it all. In 1992, after conducting a nationwide search, Graphik Dimensions Ltd. relocated to its current home in the Home Furnishing Capitol of the World - High Point, NC.

Over the years, the company has taken several nationally recognized Excellence and Achievement in Catalog Marketing Gold Awards from the American Catalog Awards. The Feinsods also helped found Woodlands 2000, an organization that plants over 100 thousand trees a year and promotes products that are rainforest materials free and environmentally friendly.

Today, still owned by Joan and Stephen Feinsod, the premier products and services from GD continue to be in high demand. And, thanks to the dedication of its people, including both their daughters who have taken an active role in the company's expansion, the company has grown into a hive of creative activity, continually expanding its many services.

Beyond the picture frame, GD offers fine art giclee printing, custom mirrors, specialized business services and web design services. And, because GD believes there is an artist inside everyone, these services are totally accessible to everyone in every corner of the world at the interactive website, www.PictureFrames.com.

While the seeds of the company may have been firmly rooted in the world of art, anyone with an enthusiasm to create has a home at GD, and the branches of Joan's and Stephen's dream now extend to grandmothers, galleries, schools, shops, photographers and businesses the world over. Plus, Joan and Stephen not only continue to support art and photography organizations throughout the country, but they continue to create. In her spare time, Joan paints and exhibits her art, while Stephen explores his passion for digital photography. Of course, they only display their work in frames from Graphik Dimensions Ltd.
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Shipping & Returns

Fast Turnaround

Most orders are shipped within 2-3 business days. In the event of an unexpected delay, you will be notified promptly.
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Estimated Shipping Time

Ship Method Ground Delivery 2 Day Air Next Day Air
Most orders ship in 2-3 bus. days
Canvas ships in 3-4 bus. days
Estimated Delivery
6-10 Business Days
Estimated Delivery
6-7 Business Days
Estimated Delivery
5-6 Business Days
Custom Beveled Mirrors 4-6 Weeks for Delivery
(some standard sizes in-stock, call for details)



Shipping Methods & Costs
In order to make sure you receive your order in perfect condition, a lot of effort must go into custom packaging and shipping. Our shipping rates include cost of parcel, custom packaging materials, and extensive labor.
Please note, shipping rates are calculated using the original, undiscounted frame price.

For Standard Delivery, we usually ship via ground service unless you indicate otherwise.
See rates below.


Merchandise Please Add Merchandise Please Add
up to $7.50 $5.95 $150.01 - $175 $32.95
$7.51 - $25 $10.95 $175.01 - $200 $34.95
$25.01 - $50 $15.95 $200.01 - $225 $36.95
$50.01 - $75 $18.95 $225.01 - $250 $38.95
$75.01 - $100 $21.95 $250.01 - $275 $41.95
$100.01 - $125 $25.95 $275.01 - $300 $42.95
$125.01 - $150 $28.95 Over $300 Add 13.5%

Express Shipping is also available. Please note that the vast majority of our orders are custom-created just for you, and may require additional business days for certain production processes to take place. Keep in mind that Express Shipping will expedite your shipping time, but may not affect the time needed to craft your order.

For frames over 50" combined outside dimensions, an Oversized Carrier Charge is added. This reflects our shippers' surcharges for such large packages, as well as the additional packaging materials required to ensure that your oversized frame arrives just as beautiful as the day it left our workshop.

Please note that outside dimensions are different from frame size:

  • Your frame's outside dimensions will be larger, taking into account the width of the moulding.
  • Your frame size is always the dimensions of the opening you want in your frame (sized to fit your art or mats). Your frame size will always be smaller than your frame's outside dimensions.



The oversize carrier charge is based on the outside dimensions of the frame — taking into account the width of the moulding. The outside dimensions of your frame will be larger than the frame size you use to order your frame. Outside dimensions = Width + Height + (4*moulding width) - (4*lip)

Frames over 90" combined outside dimensions cannot ship assembled through regular carriers. However, we do have alternatives — please call Customer Care at (800) 332-8884.

Additional Oversized Carrier Charges
< 55" no charge
55" to 70" $14.50
70" to 90" $29.50
> 90" Please call Customer Care at (800) 332-8884 for shipping options



Orders To HI, AK, PR, VI, GU & Canada
Orders to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam & Canada are shipped First Class by US Postal Service or FedEx. Please add 30% of merchandise total. ($14.50 min.)
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APO & FPO
For orders that ship to APO & FPO address holders, please add 30% of merchandise total. ($8 minimum)
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International Orders
Pictureframes.com is based in the United States of America. We'll ship your order to a number of non-U.S. destinations — just order normally and select your country when you enter your shipping address.

If your country is not available for automated order processing, you will be prompted to call customer care for a custom quote. You can also call for a quote if your country is not listed in the menu.

Customer Care:
+1 (800) 332-8884

International Delivery Times
International orders usually arrive within 5-10 business days, regardless of the service selected.

Taxes, Duties, and Tariffs
Customer assumes responsibility for all taxes, duties and tariffs imposed by the destination country.

Package Tracking
USPS-Global Express EMS and FedEx-International Economy offer online package tracking — USPS-Parcel Post-Air does not.

Alternative Shipping Methods
If you wish to use a shipping method not available through our site, please call customer care:
+1 (800) 332-8884

Prices and Shipping Charges
All prices are calculated in United States Dollars (USD).

Samples and Gift Cards
Frame, mat and paper samples and gift certificates all require a custom shipping quote from customer care:
+1 (800) 332-8884

Product Restrictions:

Size (Non-metal frames)
Maximum size for non-metal frames (and all Print & Frames) is 35" combined inches. ("Combined inches" means the measurements of each dimension of the frame, so the size of a 10" x 20" frame is 30" combined inches.)

Metal frames always ship in sections with complete kit for easy home assembly, so there are no special size restrictions for international shipping.

Weight
Certain very heavy items require our special attention to get you the best shipping rates. You will be prompted to call customer care for a custom quote.

Call customer care:
+1 (800) 332-8884

Mirrors
We do not ship mirrors internationally due to their fragility.

Glass
Our standard products include high-quality acrylic glazing — this is available to all international customers, as usual. Glass is available only for large contract orders, but we cannot ship glass overseas due to breakage concerns.
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Returns, Lost or Damaged Items

Returns can be processed by calling 1-800- 332-8884. Lost or damaged items will be replaced free of charge. OutletShop items cannot be returned. No returns, exchanges or claims will be honored more than 45 days beyond order date.

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Pricing

Why We're So Inexpensive

When you buy from us, you buy directly from the manufacturer. We are the source for picture frames! Most of our products are designed by us, and either manufactured or imported by us. There is no middle-man. No distributor. No expensive mark-up. This means that we can pass on the savings to you. The prices at PictureFrames.com are the same wholesale prices paid by frame shops and galleries.
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How Price And Size Relate

A pricebox on a product page has different sizes listed next to a price. For example, the pricebox below is for a hypothetical frame line. If you wanted an 8 x 10 frame, the price would be an 8" size and a 10" size combined: $5.20 + $6.25 = $11.45.

PAIR SIZE PRICE PAIR SIZE PRICE PAIR SIZE PRICE PAIR SIZE PRICE








6" 4.50 13" 7.30 21" 11.20 32" 15.40
7" 4.85 14" 7.65 22" 11.55 34" 16.45
8" 5.20 15" 8.00 23" 11.90 36" 17.15
8.5" 5.55 16" 9.10 24" 12.25 38" 17.85
9" 5.90 17" 9.45 25" 12.60 40" 18.55
10" 6.25 18" 9.80 26" 12.95 42" 19.25
11" 6.60 19" 10.15 28" 13.65

12" 6.95 20" 10.85 30" 14.70

Over 48" add 0.45 per inch.

The BEST way to get the price of a frame you are considering, is to use our Frame Price Estimator, by selecting the dimensions of your frame from the pull-down boxes for Length and Width. If you are working with fractional sizes, just choose the length of the next largest size (e.g. if your length is 7 1/8, then choose 8 from the pull-down). The cost of your frame will then be calculated, lickety-split. NOTE: If you add a mat, the size of your frame, and price, will increase. This will all be done automatically by the website a frame/mat combo is selected during the order process.



Discounts
Because PictureFrames.com is a wholesale picture frame manufacturer and dealer, our frames are already heavily discounted. However, if you place orders that come to $650 and up, you'll be eligible for a special quantity discount (does not apply to Ready-Made frames). When placing orders of that size, make sure to call Customer Care at 1-800-332-8884 and ask to speak to a volume accounts manager in person. To make sure you get the best price possible, we quote volume orders on a case-by-case basis.

Additionally, from time to time, there are other discounts or specials that are available. We offer bi-weekly web specials on select products and special discounts and offers are available through our email newsletters and promotions.
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Services

Professional Giclee Printing & Framing
With the Print & Frame feature at PictureFrames.com, you can upload, edit and frame your digital images to create museum-quality works of art.

The prints made by PictureFrames.com's Print & Frame shop are giclee (pronounced gee-clay) prints.

Giclee prints are created from high-resolution digital images, using the best quality ink and paper stock available to produce a long-lasting, high-resolution, color-accurate image reproduction.

PictureFrames.com's giclee prints are output on 8-color Epson 9600 ink jet printers. These printers are able to produce amazingly detailed prints of both works of fine art and photographs. We exclusively use archive-quality Epson Ultrachrome ink. This guarantees you a work of art that can be enjoyed for generations.

Additionally, PictureFrames.com professionally frames, mats (if selected), and mounts your image, allowing you to hang your art as soon as it arrives! (Please be aware that the cost of this process is proportionally related to the size of your image.)

For a step-by-step walk-through of Print and Frame's features, take our Quick Tour!
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Giclee Proofs & Editions

Giclee (pronounced gee-clay), from the French word meaning "to spray" is a highly sophisticated inkjet printing process that was introduced in the late 1980s. It's so sophisticated, in fact, that it produces open or limited editions that truly capture the artist's original intent. Even museums have realized the vast potential of this technology and have made giclee editions a permanent part of their collections, including the Metropolitan Museum of Art (New York), Museum of Modern Art (San Francisco) and Museum of Contemporary Art (Los Angeles) to name a few.

We will happily special order materials for you, whether it's a surface you'd like us to use that's not among one of the premium print surfaces that we currently offer, or any part of the final packaging process that makes you wistful (e.g. archival matting, UV-filtered glazing, a hard-to-find mat color, fillets, etc.). You may even order as few as five editions at a time!

We also provide certificates of authenticity, the ability to hand-sign each edition before it's matted and/or framed, as well an editions consultant to walk you through every step of the journey, so that both the process and the product exceed your expectations.

For artists and photographers seeking the perfect printing solution, look no further than PictureFrames.com's Giclee Proofs & Editions!

Call or e-mail today to get started! 1 (877) 70-FRAME

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Engraving Services

Whether your focus is to communicate internally, with your employees, connect with some of your most prized customers, or grab the attention of people you’d love to have as customers, our engraving service can enhance what you’re framing, or help you create something entirely new.

Your message can take a multitude of forms. Whether you'd like to brand your framing projects with your company logo, create and apply a message that reflects your tenets of success, or use any greyscale imagery that tickles your fancy, the sky's the limit. Customize to your heart's content: letters, numbers, typefaces–your choices are infinite.

Our engraving service is available for use on just about any surface that exists and just about anything we sell. So, whether you're considering wood, metal, or leather, for instance, an engraving enhancement is always an option.

Call 1-877-60-FRAME for a quote!

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Volume Custom Framing Projects
Don't turn down that really big job, because with our help, you can handle it.

We offer a complete framing service to help you with any large-scale project. Let us back you up on any request for contract framing, hotel/motel projects, showcase enhancements, shrink-wrapping and more. Just send us prints, posters, or photos your customer wants framed and we'll send them back ready for you to reap the rewards. We'll even ship directly to your customer's location(s). Just call or e-mail us to meet all your framing needs.

Special Projects Advisor
1-877-30-FRAME
business@pictureframes.com
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Inventory Management & Order Fulfillment Services
When you're the expert at designing and producing your product and generating orders through your marketing efforts, you've already got a full time job. By outsourcing fulfillment services to us, you turn over the processing and filling of orders so you can concentrate on what you do best.

We'll take your orders; store and maintain your product inventories and pick, pack, label and ship your product to your customers. We'll handle returned items and customer concerns. We'll even provide you with any reports you specify completely customized to your needs—so you can better plan and grow your business.

We've made the investments in fixed costs like warehouses and ordering systems, so you don't have to. You also save money through the economies of scale our shared shipping contracts and warehouse system provide. The time and money you save make this a partnership you can't afford to turn down.

E-Mail:
business@pictureframes.com

Phone:
1-877-60-FRAME

Fax:
(336) 887-3773
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Gift Certificates
We'll gladly send you a gift certificate, along with our current catalog, ready for you to add your best wishes to that special someone. Certificates can be purchased in multiples of $25. Just visit ourMatting And Accessories section and choose Gift Certificates. Then, simply select the amount you'd like and click the order button. The certificate will automatically be added to your shopping cart.
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Web Services
As part of our ongoing efforts to strengthen our clients and partner businesses, we offer a variety of web design packages. Our web team has unique experience developing sites for the industry, and proven technology that sells framed art and other products. To find out more about how Graphik Dimensions can help your business, contact us:

Business Services Sales
1-877-30-FRAME
business@pictureframes.com

And be sure to explore the wealth of information about our Business Services right here on our website!
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Corporate Giving

We help companies large and small develop unique, memorable, and message-focused gift programs for customer appreciation, awards, employee incentives, motivational initiatives and more. Framed images are also a great thank-you gift for nonprofit fundraising.

Business Services Sales
1-877-60-FRAME
business@pictureframes.com

And be sure to explore the wealth of information about our Business Services right here on our website!

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Creative Design and Development
Let us help you in the product development stage for your framed product. We provide valuable advice and immediate access to almost every framing product on the planet. Our industry experience can help you design a better, more marketable, more profitable product.

Business Services Sales
1-877-60-FRAME
business@pictureframes.com

And be sure to explore the wealth of information about our Business Services right here on our website!
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Safety & Privacy

Secure Ordering

Your online store transactions are processed using SSL (Secure Sockets Layer) encryption and a secure server. This standard of protection is used throughout the Internet at all major e-commerce sites. You can be sure that your information is as safe and secure as possible. Our secure certificate is issued by Verisign, click the seal below if you want to verify our security.
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Confidentiality

We hold confidentiality in the highest regard. We never distribute your e-mail address or other information to third parties.
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Choice/Opt Out
We send out occasional emails with PictureFrames.com news and special discounts and offers. There are many places on our website where you can sign up to receive email from us. If you do not wish to receive our emails, make sure the email opt-in box is unchecked on the first page of our order form. If you are receiving our emails and wish to be removed from our list, you can click 'Unsubscribe' from one of our promos or call Customer Care at 800-332-8884 and they will unsubscribe you.
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