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We love working together to support your creativity with the best services, values & materials possible.

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Frequently Asked Questions

We offer acrylic glazing instead of glass for most of our custom, ready-made and metal frames. Acrylic is shatter-proof, lightweight and provides the same level of clarity as framing glass. It also offers the same UV protection. Glass is only included in our one-click presentations, available in the Ready-Made Frames section of the Website.

Measure the exact width (w) and height (h) of the outside dimensions of the image or artwork, and round down to the nearest 1/8th inch. For example, an image size of 9 3/16" x 11 9/16" will require a 9 1/8" x 11 1/2" frame. If you are planning to frame a canvas, measure from outside wrapped corner to outside wrapped corner.

Mats may be purchased as an additional option to your frame presentation or as an individual mat order. In the matting section of the website, you may choose to order pre-cut mats (available in standard sizes), custom-cut mats, or bulk mat sheets (available in boxes of 16). Currently, the largest mat size offered on our website is 32" x 40" (outside dimensions). If you would like to order an oversized mat, please call Customer Care at 800-332-8884.

Custom Collage mats can be ordered by filling out this form, which is also available in our matting section on the website.

Prints can be ordered in the Print & Frame Shop tab in the top navigation. To get started, upload your image and choose your print size. Select the ‘Print This Image’ radio button. Move to the Paper tab and choose your preferred paper substrate and click the ‘Add to Cart’ button. If you choose to print your image on a canvas, select the ‘Rolled Canvas’ option and click the ‘Add to Cart’ button.

You will see a log in/log out link at the top of your page, anywhere on the site.

Returns can be processed by calling 800-332-8884. Lost or damaged items will be replaced free of charge. OutletShop items cannot be returned. No returns, exchanges or claims will be honored more than 45 days beyond order date.

Ready-Made and Custom-Made frames are shipped assembled with free hanging hardware. However, most metal frames will need to be assembled upon arrival. An easy assembly kit is included. All you need is a screwdriver. If you are specifically looking for a preassembled metal frame, choose our Metal Backloader collection or one of our many All-Inclusive Photo Frame Packages.

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days — and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Overnight and 2-day express are available, however please note that these options will not affect processing time. You can upgrade to express production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.