GO3 Canadian Walnut Frame

Hello Dick! We appreciate you taking the time to submit your review. We regret that the frame crumbed well when you used the tab gun. We typically use retainer clips to hold the artwork inside the frame. The climate can play a part on the wood over a period of time depending on where the frame is hanging. If you are not completely satisfied with the frame, please return the frame for a refund. Please give us a call or email us if you would like to discuss this further. We can be reached at 1-800-332-8884 or email us at customer care@pictureframes.com. Thank you so much for your business.

Hello Susan. Thank you for contacting us. We’re sorry to hear your order arrived without some of the items that you were expecting. Unless otherwise noted on our site or catalog, our frames don’t automatically include acrylic glazing and foam core backing kits. We don’t sell glass for frames, we sell picture-frame quality acrylic which is plexiglass. Glazing and backing kits are not included automatically because not all artwork or customers need them for framing. Canvas paintings, for example, would be damaged by glazing of any kind. These are offered as separate add-on items during the ordering process which can be added after a frame size is selected. If you require glazing and backing kits to complete your frames, please give us a call at 1-800-332-8884 and one of our advisors would be more than happy to assist you! We are available by phone during business hours Monday-Friday, 8am until 7pm EST.