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Frequently Asked Questions

If you've got a question, then we've got an answer. Check out our FAQs below or Contact Customer Care and a member of our team will be happy to help you.

Hanging Framed Presentation on Wall

Wall Decor FAQs

Cork boards

What type of frame can I select for my custom corkboard?

Custom corkboards are compatible with any wood frame with a rabbet depth that is equal to or greater than 1/2" and that is not a canvas floater frame.

Can I order a cork board without a frame?

All of our decor boards and mirrors must be ordered with a frame. Decor boards include our custom cork boards, custom chalk boards and custom dry erase whiteboards.

How do I hang my cork board?

Large boards will come with D-ring hardware attached to hang your board. Smaller boards will have saw tooth hangers attached. Your board will also come with hanging wire, however for larger boards we suggest hanging the board directly from the included D-rings.

Whiteboards

What type of frame can I use for my dry erase board?

Dry erase boards can be framed in any wood frame other than a wood canvas floater frame.

What is the maximum size dry erase board I can order?

Dry erase boards can be ordered online up to 40" x 60". If you need a larger size, please contact our Customer Care team.

Are your dry erase boards magnetic?

Our custom chalkboards, dry erase boards and corkboards are great for your creative projects but they are not magnetic.

Can I order a dry erase board without a frame?

All of our decor boards and mirrors must be ordered with a frame. Décor boards include our custom cork boards, custom chalk boards and custom dry erase whiteboards.

How do I hang my dry erase board?

Large dry erase boards will come with D-ring hardware attached to hang your board. Smaller boards will have saw tooth hangers attached. Your board will also come with hanging wire, however for larger boards we suggest hanging the board directly from the included D-rings.

Chalkboards

How do I select my chalkboard?

You can choose one of our pre-curated framed chalkboards or you can add a chalkboard to a compatible wood frame by clicking the dropdown menu for "Add a Picture or Create Wall Decor" on the frame page. If you do not see the “Add a Chalk Board" option in the dropdown menu, the frame is not chalk board compatible.

What kind of chalk can I use with my chalkboard?

Chalkboards from our Pre-curated selections are compatible with any type of chalk including liquid chalk. Please note liquid chalk cannot be currently used with custom chalkboards.

How do I clean liquid chalk from my chalkboard?

You can clean liquid chalk using a wet rag or cloth.

What type of frame can I select for a custom Chalkboard?

Custom chalkboards are compatible with any wood frame other than a wood canvas floater frame.

Can I order a chalkboard without a frame?

All of our décor boards and mirrors must be ordered with a frame. Decor boards include our custom cork boards, custom chalk boards and custom dry erase whiteboards.

How do I hang my chalkboard?

Large boards will come with D-rings hardware attached to hang your board. Smaller boards will have saw tooth hangers attached. Your board will also come with hanging wire, however for larger boards we suggest hanging the board directly from the included D-rings.

What is the largest size chalkboard that I can order?

Chalkboards can be ordered online up to 40" x 60". If you need a larger size, please contact our Customer Care team.

Mirrors

What kind of frame can I use for my mirror?

For stability we suggest using any wood frame other than a wood canvas floater frame with a depth of at least 1 inch.

How do I hang my mirror?

All framed mirrors come with D-ring hardware attached for hanging.

What is the largest size mirror that I can order?

The largest mirror that can be ordered on pictureframes.com is with inside dimensions of 36" x 24". The maximum outside dimensions are 48" x 60". If you would like to order a mirror larger than these sizes, please contact our Customer Care team.

Shadowboxes

What frames can I use with a shadowbox?

We suggest using a wood frame with a depth of at least 1".

How do I hang my shadowbox?

All framed shadowboxes will come with D-ring hardware for hanging.

What sizes can I order my shadowbox in?

The minimum shadow box size is 8" x 12". The maximum inside dimensions for a shadow box are 40" x 60".

How deep will my shadow box be?

Your shadow box depth will depend on the frame you select, minus 3/8". For example, if your selected frame has a depth of 1", your shadow box depth will be 5/8". Shadowbox depth is the rabbet depth minus 3/8". The 3/8" is made up of 3/32" acrylic plus 1/16" mat plus 1/32" variance which totals 3/8". Same 3/8" variance will be taken from the width and height.

Can I order Non-Glare Acrylic with my Shadow Box?

We do not recommend using Non-Glare Acrylic with a shadow box as this can cause distortion with your artwork or cause the objects inside to be less visible.