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Current Production & Response Time

UPDATE – 7/29/20

Due to COVID-19, UPS is charging an extra carrier surcharge of $31.40 for large packages over 71” in outside dimension (width + height). We are currently investigating other shipping options to avoid this additional fee.

UPDATE – 7/20/20

Due to COVID-19, our non-glare acrylic will be temporarily unavailable due to a nationwide shortage. We still offer clear acrylic, heavy-duty acrylic and UV protective acrylic options and are working to find additional sources for our non-glare acrylic.

UPDATE – 6/25/20

As we do our part to help keep communities safe from the spread of COVID-19 (especially as we watch a spike in new cases with great concern), we have been prioritizing orders for social distancing products. As a result, orders for our printing and framing services may experience:

  • Production delays of up to 14 days on top of our usual 2-3 days
  • Care Team response may take up to 5 business days to reply to inquiries – well outside our usual 1-2 business day response-time

We are working tirelessly to improve all of this, while maintaining a safe environment for our Team to craft your order with the highest quality and service you expect from us. In service of grace and clarity:

  • We will send you an update when your order moves into production
  • You will be notified again when your order ships

In the meantime, we THANK YOU, so very much, for bearing with us during this challenging time. We expect production and response time to speed up soon.

UPDATE – 6/23/20

As we work to follow social distancing practices during COVID 19, customers may experience a production time of around 17 business days on orders and Customer Care response time may take up to 5 business days. We are working hard to improve this response time to our normal production times of 1-3 business days while maintaining a safe environment for our employees while they fulfill your order with the highest quality service.


UPDATE – 5/26/20

As we work to follow social distancing practices during COVID 19, customers may experience a production time of up to 10 business days on orders. We are working hard to improve this response time to our normal production times of 1-3 business days while maintaining a safe environment for our employees while they fulfill your order with the highest quality service.


UPDATE – 4/20/20

Orders normally leave our workshop between 1-3 business days but as we work to follow social distancing practices, you may experience an additional production delay of up to 4 business days on your order. This helps us keep our employees safe while they fulfill your order with the highest quality service.


UPDATE – 3/26/20

Pictureframes.com is now providing essential products and services like acrylic safety shields and custom sign printing for CDC approved messaging. Learn more about our custom, on-demand services to help keep communities safe. To order, contact Business Solutions at 877-367-2689.

To Our Beloved Creative Community,

Your story always matters. And we are here to serve you compassionately and with the highest level of quality throughout your creative journey.

We’re Here For You.

Here is our up-to-the-minute status to keep you informed:

  • Our pictureframes.com Customer Care Team, Business Solutions Team and workshop is still open and fulfilling your orders
  • Orders can be placed online 24/7 and our Care Team is available during regular business hours Mon-Fri, 8am-7pm to take your orders by phone or via live chat
  • All printing and framing orders ship in 4 business days or less
  • We’re exceeding all recommended measures and precautions in our workshop to keep you and our team safe
  • Our Customer Care and Business Solutions teams are available and working remotely.
    Please don’t hesitate to contact them if you have questions or concerns:

    Customer Care: 800-332-8884
    Business Solutions: 877-367-2689
    Pro Services: 800-493-7263

Keep checking back to this page for updates as things progress.

Here’s to ALL of us creating space to thrive. Stay safe and keep inspiring each other!

With immense gratitude,

Your pictureframes.com family