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Frequently Asked Questions › Framing

If you've got a question, then we've got an answer. Check out our FAQs below or Contact Customer Care and a member of our team will be happy to help you.

Framing FAQ

What is a rabbet?

We know you're thinking of a fluffy, long-eared animal that hops its way around when you see the word "rabbet," but one of those little cuties would be spelled "rabbit." When it comes to framing, a rabbet is the recess on the back inside edge of the frame into which your artwork fits. "Rabbet size" refers to the depth of this recess, and for most framing projects, any rabbet size is fine.

  • Custom Frames

    These frames have open rabbets, so they will work for almost any framing project.

    Wood Frame Rabbet
  • Metal Frames

    Most of our metal frames have enclosed rabbets. When you're framing a very thick piece - like a stretched canvas - in a metal frame, be sure to choose one with a rabbet that will accommodate the thickness of the piece.

    Metal Frame Rabbet
  • Canvas Floater Frames

    The depth of your canvas should closely match the depth of your canvas floater.

    Canvas Floater Frame Rabbet

Are your frames made in the USA?

We seek the finest quality materials and are proud that the vast majority of our frames are both sourced & made in the USA. 100% of our finishing - including matting, glazing & backing - is from USA sources and all finished products are assembled in the USA. We also use upcycled materials from USA sources wherever possible (ex: reclaimed fence board and barn wood found right here in the USA).

How will my frame arrive? Do I have to assemble it?

Most of our custom frames arrive fully assembled and include easy-to-use hanging hardware.

NOTE: Metal frames without a custom print arrive unassembled. An easy-to-use assembly kit is included, as well as hanging hardware. All you need is a screwdriver.

How do I hang my frame?

All frames ship with free hanging hardware which includes D-rings and hanging wire. For larger frames we suggest hanging the frame directly from the included D-rings for stability.

Do you use an industry standard allowance for your frames?

To help your art, acrylic front and backing all fit securely inside the frame without being TOO tight, we typically allow for an extra 1/8th of an inch allowance. So, your frame will be just slightly larger than the image size you enter to hold everything properly.

How do I measure my artwork for framing?

Measure the exact width (w) and height (h) of the outside dimensions of the image or artwork in inches. If you are planning to frame a canvas, measure from outside wrapped corner to outside wrapped corner.

Do the back of your frames come finished?

While we take great care to make sure each frame will look stunning on your wall, we do not finish the back of our frames. As such, you may occasionally see some rough, unfinished marks on the back of our handcrafted frames that include, but are not limited to, paint spots, scuffs, and measurement marks.

Do you pattern match on frame corners?

We do not pattern match on frame corners. This eco-conscious choice helps us significantly reduce waste and lower costs for our Creative Community.

If you’re looking for frames with corners that align more closely, selecting designs with tighter or more consistent patterns will provide the best results.

No matter which style you choose, we make sure every frame that hangs on your wall looks stunning and gallery-ready. Even ornate frames with larger patterns are crafted to look beautiful at the corners and in your space.

What is glazing?

Glazing refers to the strong sheet of clear acrylic that covers and protects your artwork once framed. We offer four types of acrylic fronts with foamcore backing to fit your individual needs.

  • Classic (Clear Acrylic and Foamcore Backing)

    Consists of a 3/16" thick foamcore backing board and "glass-like" 1/16" thick clear acrylic. This bestseller is a classic finishing choice - perfect for artwork and photography of all kinds. Foamcore is a great choice because it has a higher level of protection for framed items than corrugated backing. Its white finish preserves the integrity of translucent artwork. It doubles as a dust cover thanks to its neat, clean appearance, and it works well for dry mounting objects to the backing.

  • Classic Non-Glare (Non-Glare Acrylic and Foamcore Backing)

    Includes all the same benefits as the Clear Acrylic option, but with one major distinction: the 1/16" thick non-glare acrylic cuts down the glare on items in direct light or near windows. Note: This finishing option should not be used with shadow boxes or presentations with more than one mat due to increased distortion.

  • Premium Heavy-Duty (Heavy-Duty Clear Acrylic and Foamcore Backing)

    Consists of a 3/16" thick foamcore backing board and "glass-like" 3/32" thick clear acrylic. This best seller is a classic finishing choice - perfect for larger artwork and photography and shadow box presentations. Foamcore is a great choice because it has a higher level of protection for framed items than corrugated backing. It doubles as a dust cover thanks to its neat, clean appearance. The smooth, white surface is ideal for dry mounting objects and preventing ripples in thin artwork.

  • Premium Archival (UV Protective Acrylic and Acid-Free Foamcore Backing)

    This framing option grants the best protection when preservation is the primary concern. Both the 3/16" thick, acid-free foamcore and the 3/32" thick UV protective acrylic helps guard an image against deterioration and fading - preserving your most treasured, irreplaceable items for generations. Perfect for: Vintage family photos, priceless artwork & historic and heirloom documents.

Do you sell glass?

We offer acrylic glazing instead of glass for most of our custom frames. Acrylic is shatterproof, lightweight and provides the same level of clarity as framing glass. It also offers the same UV protection.

Why is acrylic glazing an additional charge?

In an effort to ensure minimal waste and to keep costs low, we enable our customers to order their frame components individually. Because many of our customers use our frames for their original paintings, which do not require acrylic glazing, we give our customers the option of having acrylic glazing included in their order whether they are framing an unstretched canvas, painting or ordering a print.

Do your frames come with a finishing kit?

While not all customers will need a finishing kit (the acrylic front and backing materials) with their frame purchase, most of our frames have this option selected by default. If you do not require a finishing kit, you can choose to remove it when customizing your frame selection.

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