Careers - Setting You Up For Success

YOU... as the ideal candidate for this position should have working knowledge and understanding of schematics, blueprints and wiring diagrams of electrical and mechanical equipment. This includes, but not limited to, AC/DC motors, electrical/pneumatic hand tools, distribution panels, PLC’s and other related equipment and tools. Attention to detail and quality are very important for this position as well as a strong willingness to learn new processes and techniques. A successful individual has the ability to accept feedback, flexibility to adapt to daily changes, and ability to interact effectively with others and work independently.

We... are similarly extraordinary, diverse (including that rare 50/50 gender split across leadership), C4 values-driven, wildly recalibrating to a new story of business, and living the question: what is the vast potential of corporate culture to be an uplifting force in the world? Technically speaking, of course, Graphik Dimensions Ltd. is the somewhat relentlessly award-winning mothership for a suite of brands (both legacy and emerging) devoted to printing, art, framing and upcycling that began over 50 years ago as a glint in the eyes of 2 childhood sweetheart Artists. Since those early days, the vast potential of it all has only grown, and we have managed to infuse the whole thing with some fairly joyous startup energy.

Keep scrolling to the end for more about us...

Roles and Responsibilities:

• Maintain facility equipment for three facilities to ensure optimal performance and operational effectiveness.
• Work with operations manuals and manufacturer’s instructions to optimize equipment performance.
• Repairs and maintains physical structure of establishment.
• Perform general maintenance tasks related to carpentry, plumbing, etc.
• Perform preventive maintenance on all facility equipment.
• Work with various types of electrical, pneumatic and manual hand tools.
• Ability to wire 110-277 volt systems in accordance with (NEC) National Electrical Code.
• Install, troubleshoot and repair control and distribution systems such as switches, transformers, relays, and circuit-breaker panels.
• Initiates purchase requisitions for replacement parts.
• Working knowledge of applicable ANSI, IEEE, IEC, NETA-MTS, UL and other standards for electrical/mechanical equipment.
• Install/repair wiring and bend conduit for newly installed and existing electrical/mechanical equipment.
• Replace faulty electrical components such as relays, switches, motors, and position sensing devices such as proximity switch timers.
• Diagnose and repair/replace faulty electronic components such as printed circuit boards.
• Troubleshoot and repair pneumatic and hydraulic systems.
• Troubleshoot drives, i.e. AC and DC.
• Troubleshoot, repair, calibrate, setup and install parts on machines to maximize quality and production.
• • Fabricates and repairs counters, benches, partitions, and other wooden structures.
• Replace, inspect and adjust settings on our industrial equipment.
• Maintain a safe and clean working environment.

Requirements and Qualifications:

• High school diploma or general education degree (GED)
• Current valid drivers license
• Ability to stand for long periods of time, bend, kneel stoop, crouch, crawl and climb.
• Capable of lifting and moving items up to 50 pounds or more with assistance.
• Intermediate understanding of mechanical systems.
• Excellent communication and interpersonal skills.
• Minimum of 1+ years in a similar position.
• Basic computer experience (i.e. Microsoft Word, Excel).
• Accurate math and measurement skills (down to 1/16 measurements).
• Current electrical license preferred.

More about us….Company Awards:

• Triad Fast 50 for Fast Growth (2012, 2013, 2014, 2015)
• Largest Triad Women-Owned Business (2014, 2015, #3 & #2 respectively)
• NC Manufacturer of the year (2015 Runner up after 1st place)
• Paw of Approval Sustainability Award (2015)
• Top Triad Work Places (2012, 2013)

Highlights:

• Zero landfill manufacturer
• Rare gender equality at leadership levels, and throughout the organization
• We care about our suppliers, customers, clients, work family and planet so everyone gets an epic win

Sundry 2015/50th Anniversary Highlights:

• Opened third location and new corporate headquarters
• Became a zero landfill manufacturer
• Rare gender equality at leadership levels
• Launched our first-of-its-kind tablet app
• Inaugurated our very own in-house Poet Laureate
• Launched our first celebrity collection
• And more...

Basic Benefits & Perks:

• Health, dental and vision benefits.
• Company contributions toward 401(k)
• Generous employee discount
• Flexible dress code
• On-site Fitness Facility, Yoga/Quiet Room, Showers, and Lockers
• Games Room imminent
• Generous Paid Vacation Days and Holidays. Family-friendly flexibility
• Employee driven C4ums that catalyze evolution of the organization
• Unique communication, leadership, and professional development initiative that expands the mind and strives to engage 100% of our employees each year
• Kickball, costume contests, crazy hats, zoo passes, team outings, oh my – we know how to play!
• Frequent potlucks
• And more...

Even more about us...

• https://www.youtube.com/pictureframesdotcom
• https://instagram.com/framingjoy/
• https://www.facebook.com/pictureframes

We are located in the Central Piedmont Triad of NC, just minutes from Greensboro and Winston-Salem. Graphik Dimensions Ltd. is an Equal Opportunity Employer and an E-Verify participant.

Graphik Dimensions Ltd. is the parent company of pictureframes.com, an artist-founded industry leader in custom framing, fine art printing and wall décor since 1965. We are a dynamic, cutting-edge organization with innovative technology solutions and services for artists, photographers, galleries, grandmas and Fortune 500 companies all from High Point, NC.

Our culture is based on our C4 Values: creativity, consciousness, collaboration and community. These values exemplify the culture of our company in everything we do including our relationships with customers, employees, vendors, business partners and our community — both local and global.

We’re thrilled and honored to have been recognized as a successful and conscious company, being named one of the Triad’s fastest growing companies for three years in a row by the Triad Business Journal. We’ve also been the recipient of awards in 2012 and 2013 for being one of the best places to work in the region by the News & Record.

Scope:

The Print Production Manager will develop into an energy stakeholder for one of the leading Fine Art print labs in the United States. Along with the technical aspects of the fast paced day-to-day print room operations and managing workflow, this position will allow for entrepreneurial flexibility and growth including product development and competitive analysis.

Responsibilities:

• Scheduling, pre-press, production and on-time delivery of all digital printing, including canvas, paper and other substrates
• Daily review of the incoming volume and adjustment of print matrix
• Review and organize all external and internal printing functions
• Lead printer calibrations and profile creation with team supervisor
• Oversee printer maintenance
• Maintain and improve quality, sustainability and efficiency standards
• Address quality issues timely and input measures to ensure reprints or other failures are minimized
• Research, analyze, evaluate and forecast trends in fine art printing technology and processes
• Keep abreast of training and technology opportunities to enhance and improve performance
• Work with purchasing to ensure adequate inventory levels on ink, paper and relevant print room support materials

Qualifications:

• 5+ years’ work experience in Print Production Management.
• Bachelor degree with specific courses in fine art, graphic design, communication arts, etc. preferred
• Strong troubleshooting skills and the ability to meet very tight turnaround times on multiple projects
• Very strong negotiating skills
• Possesses a working knowledge of design and printing technologies
• A thorough and detailed knowledge of, and skill in applying analytical and evaluative techniques for developing new or modified printing services work methods, approaches, or procedures; and to identify, evaluate, and recommend solutions to complex issues and/or problems
• Managing working relationships with vendors
• Working knowledge of comprehensive range of principles, concepts, and practices concerning printing processes, related costs, contracting procedures and end uses of printed products
• Knowledge of media conversion and digital production methodologies to including skill in image enhancement
• Detail oriented and have a proven verified color vision and ability to discern slight variations in color
• Fluent and skilled in Photoshop, Illustrator, Ergosoft and Onyx, along with Excel, Word and Microsoft Office suite
• Prior experience with Epson, Canon and HP roll to roll and Flatbed printers is preferred
• Experience with cut layers for CNC workstations
• Excellent time management, organizational and multi-tasking skills
• Experience managing associates/temps on multiple shifts in a high volume production facility.

Graphik Dimensions Ltd. is a diverse organization that offers competitive wages, medical/dental/vision benefits, 401(k), vacation, and sick/personal time, as well as the opportunity to work in a fun and creative environment.

THE INVITATION...

It’s a day in the life of a Customer Care Advisor. You’ll experience amazing customers and you’ll be their hero when you WOW them with your Super Savvy Service Skills! Ready to go into mentor mode? Other extraordinary advisors are looking to you for your support and wisdom. Use your problem-solving powers and ability to think outside the box for positive resolutions. Got ideas? Your suggestions are valued. Help us become even more awesome! This could be your daily adventure if you are up for the challenge. Are you ready to shine?!

OUR TEAM...

There is no "I" in TEAM. You’ve heard it before but it really is true here! We embody a deep-seated work ethic, where everyone displays the ingenuity and commitment to complete the tasks that need doing. Our uplifting and optimistic attitudes are contagious and our generosity is unyielding. We personify integrity not only when others are looking but on the occasion when we stand alone making important decisions. We are committed to sharing our dynamic personalities through our voice and actions and our collaboration skills are second to none. Not only do we hold each other in high regard we translate this to our customers in every interaction. We have a learning culture and do not fear challenges: we turn those into opportunities and learning moments. Become a part of our team, expand your growth mindset, and love what you do everyday!

THE COMPANY...

We, as a community, are similarly extraordinary, diverse (including that rare 50/50 gender split across leadership), wildly recalibrating to a new story of business, and living the question: what is the vast potential of corporate culture to be an uplifting force in the world? Graphik Dimensions Ltd. is the award-winning mothership for a suite of brands (both legacy and emerging) devoted to printing, art, framing and upcycling that began over 50 years ago as a glint in the eyes of two childhood sweetheart Artists. Since those early days, the vast potential of it all has only grown, and we have managed to infuse the whole thing with some fairly joyous startup energy driven by our C4 Values: Community, Collaboration, Creativity and Consciousness.

Responsibilities include:

• Strong ability to adapt to a fast-paced environment
• Ability to embrace change to meet the needs of the company, department, or customers.
• Maintain a solutions-oriented outlook to best support our customers.
• Excellent written and verbal communication skills for answering inbound customer inquiries by phone/email/chat, in a fast-paced environment, with a professional enthusiasm that reflects our commitment to our customers and clients.
• A trustworthy business partner by managing expectations of the caller, making decisions in the best interest of both the customer and the company.
• A genuine desire to meet the flexible needs of the company by being available to work a set schedule with varied times to accommodate the business needs.
• Inspiring our customers, creating a lasting positive impression of you and the company.
• Regular, dependable attendance and punctuality are imperative. Consistently display a positive attitude and desire to uplift the team.
• Collaborative energy and desire to assist other team members as needed.
• Ensure that our Care Team enhances customer relationships and drives awareness of additional company products and services to existing and potential customers.
• Demonstrate a passion for creating and expanding relationships with both current and new customers.

Requirements and Qualifications:

• Previous experience in a service-oriented position with a desire to WOW customers through knowledge, expertise, and dedication.
• Ability to maintain the utmost professionalism and personal rapport with clients to provide extraordinary service, while also observing relevant department guidelines.
• High degree of familiarity with Microsoft Office programs including Outlook, Excel, and Word
• Superior web and computer skills including internet research and use.
• Exceptional communication manner – friendly, confident, clear; positive and professional via all interfaces of the phone, e-mail, and Live Chat.
• Willingness to achieve mastery using a complex data input, math skills, and processing software programs.
• Proven ability to follow correct procedures in accordance with established department standards while still maintaining utmost in professionalism and personal rapport with clients.

Following is a Plus:

• Strong interpersonal and communication skills
• Strong time management skills; organized with the ability to multi-task when appropriate
• E-commerce customer care experience
• Experience with social media as a Care Team communication channel
• Love of design, home décor, art, photography, etc.
• Fluency in languages other than English
• Prior experience with Accuterm/AS400/PICK/Universe interfaces

Company Awards:

• Great Place to Work Certified Employer (2017)
• Most Admired CEOs (2017)
• Triad Family Business Awards (2017)
• DoneGood Conscious Business Award (2016)
• Triad Fast 50 for Fast Growth (2012, 2013, 2014, 2015)
• Largest Triad Women-Owned Business (2014, 2015, #3 & #2 respectively)
• NC Manufacturer of the year (2015 Runner-up after 1st place)
• Piedmont Paw of Approval Sustainability Award (2015)
• Top Triad Work Places (2012, 2013)

Highlights:

• Zero landfill manufacturer
• Rare gender equality at leadership levels, and throughout the organization
• Launched our first-of-its-kind tablet app
• Inaugurated our very own in-house Poet Laureate
• Launched our first celebrity collection

Benefits & Perks:

• Health, dental and vision benefits
• Company contributions toward 401(k)
• Generous employee discount
• Flexible dress code
• On-site fitness facility, showers, and lockers
• Generous paid vacation days and holidays
• Employee-driven C4ums that catalyze the evolution of the organization
• Unique communication, leadership, and professional development initiative that expands the mind and strives to engage 100% of our employees each year
• Kickball, costume contests, crazy hats, zoo passes, team outings, oh my – we know how to play!
• Frequent potlucks, cookouts, and afternoon snacks

Even more about us...

• https://www.youtube.com/pictureframesdotcom
• https://instagram.com/framingjoy/
• https://www.facebook.com/pictureframes

We are located in the Central Piedmont Triad of NC, just minutes from Greensboro and Winston-Salem. Graphik Dimensions Ltd. is an Equal Opportunity Employer and an E-Verify participant.

Summary of Position:

The Distribution Supervisor position requires excellent focus, high energy and enthusiasm, forward thinking, excellent problem solving, the ability to manage change, solid execution and a commitment to safety to help the company meet financial objectives and exceed customer expectations.

Essential Duties and Responsibilities include the following:

• Responsible for day-to-day operations for the packing and shipping departments.
• Direct the team and their processes to produce the highest quality product possible.
• Manage distribution operations in the most effective manner, eliminating waste and improving productivity, as well as maintaining a lean manufacturing environment.
• Lead the team to handle the fluctuating work flow as efficiently as possible.
• Interact with other Supervisors or work groups to coordinate product flow and work force needs.
• Monitor and maintain attendance records of employees, auditing and approving weekly work records.
• Evaluate PTO/Vacation requests against scheduling/manpower requirements and respond accordingly.
• Monitors distribution activities to eliminate delays and ensure adherence to production and shipping service level agreement (SLA).
• Mentor, challenge, and develop personnel with emphasis on change management, cross-training employees, and driving employee ownership of company results.
• Initial and ongoing responsibility to train the distribution employees in high quality, cost effective, and safe production methods and performance.
• Provide continuous feedback:
  • Conduct employee scorecard’s quarterly and meet with employees to share results and feedback, both positive and negative.
  • Recommend promotions, transfers and work assignments.
  • Acknowledge team accomplishments regularly.
  • Meet with the team to discuss new opportunities, quality issues, and performance improvements.
• Communicate and hold team accountable for all housekeeping standards, complying with all safety initiatives in order to maintain a safe work environment.
• Assist with achieving Operations quarterly objectives and key results (OKR’s).
• Keep employees informed of the company rules and regulations, and production and quality expectations.
• Issue warnings and other approved disciplinary measures when necessary.
• Encourage employee communication and endorse an open door policy.
• Performs other duties as directed by department manager.

Qualifications:

• Ability to understand and demonstrate a strong belief in the company’s C4 Values: Community, Consciousness, Collaboration, and Creativity.
• High school diploma or equivalent required.
• 2+ years of related experience supervising hourly manufacturing employees.
• Strong communication skills and proficiency with the English language, which includes reading and writing
• Must be flexible with work hours and days. Overtime is necessary.
• Must be able to work extended days (and weeks) during peak times, particularly the holiday period between Thanksgiving and Christmas.
• Must be a team player and strive to help the overall company be as successful as possible.
• Able to accept constructive feedback and implement improvements based upon feedback given.
• Excellent time management and organization skills.
• Ability to respond to changes in a fast-paced production environment.
• Basic PC skills and the ability to learn the internal order and material tracking system.

Scope:

This job will need you to understand lots of different software and hardware. You will be supporting 2 buildings with very different types of end users. You will be expected to respond to trouble tickets / phone calls requesting technical support from the employee-base (First level of support). Some afterhours work may be required. You will be expected to assist the team with various IT-related projects.

Responsibilities:

• Provide first level contact and convey resolutions to end user issues.
• Track, route, and redirect problems to the correct resources.
• Adhere to asset tracking, ticketing and other processes/procedures.
• Troubleshooting, software installs/fixes, and document resolutions for desktop-initiated requests.
• Setup all PCs and keep image up to date with all changes.
• Work on "special projects" as assigned by the supervisor.
• Identify workstation software improvements and enhancements.
• Help maintain and update desktop software operational methods and procedures.
• Perform basic troubleshooting of printers, copiers, and all-in-one units.
• Utilize plain language in all verbal and written communication.
• Make sure all new employees are setup and ready their first day.
• Be engaged and participate in individual discussions, project and team meetings.
• Stay current with all new software and hardware releases.
• Help create self-help documents for end users and IT staff.
• Be willing train individuals or groups when needed.
• Keep training documentation updated and 100% available in SharePoint.

Experience:

• Troubleshooting
• Experience troubleshooting Windows 10 Operating System.
• Experience with Microsoft Office.

Desired Experience Not Required:

• Experience with OS X.
• Experience with Linux.
• Experience with Windows Server.
• Experience with Cisco equipment.

Qualifications:

• Able to Troubleshoot.
• Able to exercise good judgment when dealing with productivity, company policy, standards and accuracy.
• Team player – able to work with people at all levels professionally and courteously.
• Able to accept constructive feedback and implement improvements based upon such feedback.
• Excellent time management/organizational skills.
• Able to effectively deal with change and shifting priorities.
• At least working towards a certification in the IT Field