Careers - Setting You Up For Success

THE INVITATION…

It’s a day in the life of a Customer Care Advisor. You’ll experience amazing customers, and you’ll be their hero when you WOW them with your Super Savvy Service Skills! Ready to go into mentor mode? Other extraordinary advisors are looking to you for your support and wisdom. Use your problem-solving powers and the ability to think outside the box for favorable resolutions. Got ideas? Your suggestions are valued. Help us become even more awesome! This could be your daily adventure if you are up for the challenge. Are you ready to shine?!

OUR TEAM…

There is no “I” in TEAM. You’ve heard it before but it is true here! We embody a deep-seated work ethic, where everyone displays the ingenuity and commitment to complete the tasks that need doing. Our uplifting and optimistic attitudes are contagious and our generosity is unyielding. We personify integrity not only when others are looking but on the occasion when we stand alone making essential decisions. We are committed to sharing our dynamic personalities through our voice and actions and our collaboration skills are second to none. Not only do we hold each other in the highest regard, but we also translate this to our customers in every interaction. We have a learning culture and do not fear challenges: we turn those into opportunities and learning moments. Become a part of our team, expand your growth mindset, and love what you do every day!

THE COMPANY…

We, as a community, are similarly extraordinary, diverse (including that rare 50/50 gender split across leadership), wildly recalibrating to a new story of business, and living the question: what is the vast potential of corporate culture to be an uplifting force in the world? Graphik Dimensions Ltd. is the award-winning mothership for a suite of brands (both legacy and emerging) devoted to printing, art, framing, and upcycling that began over 50 years ago as a glint in the eyes of two childhood sweetheart Artists. Since those early days, the vast potential of it all has only grown, and we have managed to infuse the whole thing with some joyous startup energy driven by our C4 Values: Community, Collaboration, Creativity and Consciousness.

Responsibilities include:

• Strong ability to adapt to a fast-paced environment
• Ability to embrace change to meet the needs of the company, department, or customers.
• Maintain a solutions-oriented outlook to best support our customers.
• Excellent written and verbal communication skills for answering inbound customer inquiries by phone/email/chat, in a fast-paced environment, with a professional enthusiasm that reflects our commitment to our customers and clients.
• Must be a trustworthy business partner by managing expectations of the caller, making decisions in the best interest of both the customer and the company.
• Must possess a genuine desire to meet the flexible needs of the company by being available to work a set schedule at various times to accommodate the business needs.
• Inspirational to our customers, creating a lasting positive impression of you and the company.
• Regular, dependable attendance and punctuality are imperative. Consistently display a positive attitude and desire to uplift the team.
• Embody a collaborative energy and desire to assist other team members as needed.
• Ensure that our Care Team enhances customer relationships and drives awareness of additional company products and services to existing and potential customers.
• Demonstrate a passion for creating and expanding relationships with both current and new customers.

Requirements and Qualifications:

• Experience of at least three years in a customer service-oriented position, with a desire to WOW customers through knowledge, expertise, and dedication
• You are required to demonstrate the utmost professionalism and personal rapport with clients to provide extraordinary service while also observing relevant department guidelines.
• A high degree of familiarity with Microsoft Office programs including Outlook, Excel, and Word
• Superior web and computer skills, including internet research and use.
• Exceptional communication manner – friendly, confident, clear, positive and professional via all interfaces of the phone, e-mail, and Live Chat.
• Willingness to achieve mastery using complex data input, math skills, and processing software programs.
• Proven ability to follow correct procedures by established department standards while still maintaining utmost in professionalism and personal rapport with clients.
• Strong interpersonal and communication skills
• Exceptional time management skills

Following is a Plus:

• Strong time management skills; organized with the ability to multi-task when appropriate
• E-commerce customer care experience
• Social Media experience, as a Care Team communication channel
• Love of design, home décor, art, photography, etc.
• Fluency in languages other than English
• Prior experience with Accuterm/AS400/PICK/Universe interfaces

Company Awards:

• Great Place to Work Certified Employer (2017)
• Most Admired CEOs (2017)
• Triad Family Business Awards (2017)
• DoneGood Conscious Business Award (2016)
• Triad Fast 50 for Fast Growth (2012, 2013, 2014, 2015)
• Largest Triad Women-Owned Business (2014, 2015, #3 & #2 respectively)
• NC Manufacturer of the year (2015 Runner-up after 1st place)
• Piedmont Paw of Approval Sustainability Award (2015)
• Top Triad Work Places (2012, 2013)

Benefits & Perks:

• Health, dental and vision benefits
• Company contributions toward 401(k)
• Generous employee discount
• Life Insurance
• LegalShield & ID Shield for low-cost legal support and identity theft issues
• Short and Long-Term Disability
• Flexible dress code
• On-site fitness facility, showers, and lockers
• Generous paid vacation days and holidays
• Employee-driven C4ums that catalyze the evolution of the organization
• Unique communication, leadership, and professional development initiative that expands the mind and strives to engage 100% of our employees each year
• Kickball, costume contests, crazy hats, zoo passes, team outings, oh my – we know how to play!*
• Frequent potlucks, cookouts, and afternoon snacks*

Even more about us...

• https://www.youtube.com/pictureframesdotcom
• https://instagram.com/framingjoy/
• https://www.facebook.com/pictureframes

Graphik Dimensions Ltd.is a subsidiary of Circle Graphics. Inc. We are located in the Central Piedmont Triad of NC, just minutes from Greensboro and Winston-Salem. Graphik Dimensions Ltd. is an Equal Opportunity Employer and an E-Verify participant.

About YOU…

• Beloved by your Teammates, you are an extraordinary individual, who is humble, gracious, fun loving, inspired, and powerfully able to manifest that which you set your sights on
• Creative *and* analytical, you possess a magical right brain/left brain balance that unleashes and elevates team, project, process and, ultimately partnership across the greater community of customers
• A proactive communicator, from skills-based and tactical to leadership and mentorship
• You have a delightfully relentless drive for impact, brand advocacy and results – you are wired for success and seek an organization that wants to catapult you into your greatness and next professional ambitions

WE are unlike anyplace you have ever worked…

• Inclusive and diversity-proud, we work to ensure that ALL feel welcome – across nationalities, faiths, gender identity, race, etc.
• C4 values-driven (Consciousness, Community, Collaboration & Creativity), we’re living the question: what is the vast potential of corporate culture to be an uplifting force in the world
• We’re all about growth-mindset: you’ve heard it before – there are no mistakes, only learning opportunities… but that’s actually true, here, a forgiving environment dedicated to your development and unique magic
• We have an incredible audience of customers & clients – no, really – they’re Artists, Photographers, Grandmas, Galleries, Fortune 500's and everyone, in-between, with a creative glint in their eye, or a wall to adorn – and both B2C and B2B

Here are some of the meat and potatoes (or yam and adzuki beans for our vegetarian prospects) of what you’ll be doing…

Position Summary:

The Manager of Merchandising and Product Development will lead and drive the merchandising and assortment strategy for all DTC and B2B sales channels for Graphik Dimensions, and our flagship consumer brand picturefames.com, maximizing sales and profit while building and enhancing the brand. This position will lead the merchandising, sourcing, and new product development efforts, overseeing development of wall décor products that delivers against strategic, financial and brand equity objectives. This position will be responsible for product strategy, product marketing, margin and continuing to innovate new product and promotional ideas across all selling channels.

What you will do:

• Lead and develop an innovative merchandising strategy for the company across all selling channels (ecommerce, catalog, trade show, wholesale) for a diverse group of customers that meets and exceeds financial targets
• Lead and own the product lifecycle from inspiration and inception all the way to markdown and liquidation
• Lead Merchandising, Product Development and Sourcing efforts and provide a vision for new product, category opportunities and line extensions
• Develop, execute, and communicate merchandise plans and strategies to support financial objectives
• Build and create the merchandising best practices, processes, KPIs, reporting and key meetings)
• Coordinate with Marketing, Planning and Creative teams to identify and execute effective promotions to both drive top line sales and gross profit while minimizing inventory risk

Skills and Qualifications:

• A minimum 10 years merchandising experience including Ecommerce and Catalog.
• Picture framing and printing, home décor and customization product knowledge and experience a plus
• P&L responsibility of gross margin line with success driving growth and profitability
• Experience with organizations serving both DTC and B2B diverse customers
• Demonstrated passion for identifying and executing new and innovative ideas
• Excellent cross-functional collaborative, organizational, communication, persuasive and partnership skills
• Ability to engage, lead and inspire a wide variety of partners, stakeholders, and team members.

Preferred Qualifications

• Develop and implement an innovative merchandising strategy for the company across all selling channels (ecommerce, catalog, trade show, wholesale) for a diverse group of customers that meets and exceeds financial targets
• Lead and own the product lifecycle from inspiration and inception all the way to markdown and liquidation
• A minimum 10 years merchandising experience including Ecommerce and Catalog.
• P&L responsibility of gross margin line with success driving growth and profitability
• Coordinate with Marketing, Planning and Creative teams to identify and execute effective promotions to both drive top line sales and gross profit while minimizing inventory risk
• Excellent cross-functional collaborative, organizational, communication, persuasive and partnership skills

Benefits & Perks:

• Health, dental and vision benefits
• Company contributions toward 401(k)
• Generous employee discount
• Tuition assistance
• Life Insurance
• LegalShield & ID Shield for low-cost legal support and identity theft issues
• Short and Long-Term Disability
• Flexible dress code
• On-site fitness facility, showers, and lockers
• Generous paid vacation days and holidays
• Employee-driven C4ums that catalyze the evolution of the organization
• Unique communication, leadership, and professional development initiative that expands the mind and strives to engage 100% of our employees each year
• Kickball, costume contests, crazy hats, zoo passes, team outings, oh my – we know how to play!*
• Frequent potlucks, cookouts, and afternoon snacks*
• *Note: under non-pandemic circumstances

The Company:

Since 1965, Graphik Dimensions Ltd. has been a dynamic, C4 values-driven (Community, Collaboration, Creativity and Consciousness) industry leader in fine art printing, framing and wall décor. Driven to explore the vast potential of employee empowerment and corporate culture as an uplifting force in the world, the company is host to a family of brands, including pictureframes.com, Graphik Printworks and USA Salvage, and is devoted to printing, framing, upcycling and making the world a more beautiful place.

Even more about us...

• https://www.youtube.com/pictureframesdotcom
• https://instagram.com/framingjoy/
• https://www.facebook.com/pictureframes

Graphik Dimensions Ltd.is a subsidiary of Circle Graphics. Inc. We are located in the Central Piedmont Triad of NC, just minutes from Greensboro and Winston-Salem. Graphik Dimensions Ltd. is an Equal Opportunity Employer and an E-Verify participant.