Careers - Setting You Up For Success

THE INVITATION…

It’s a day in the life of a Customer Care Advisor. You’ll experience amazing customers, and you’ll be their hero when you WOW them with your Super Savvy Service Skills! Ready to go into mentor mode? Other extraordinary advisors are looking to you for your support and wisdom. Use your problem-solving powers and the ability to think outside the box for favorable resolutions. Got ideas? Your suggestions are valued. Help us become even more awesome! This could be your daily adventure if you are up for the challenge. Are you ready to shine?!

OUR TEAM…

There is no “I” in TEAM. You’ve heard it before but it is true here! We embody a deep-seated work ethic, where everyone displays the ingenuity and commitment to complete the tasks that need doing. Our uplifting and optimistic attitudes are contagious and our generosity is unyielding. We personify integrity not only when others are looking but on the occasion when we stand alone making essential decisions. We are committed to sharing our dynamic personalities through our voice and actions and our collaboration skills are second to none. Not only do we hold each other in the highest regard, but we also translate this to our customers in every interaction. We have a learning culture and do not fear challenges: we turn those into opportunities and learning moments. Become a part of our team, expand your growth mindset, and love what you do every day!

THE COMPANY…

We, as a community, are similarly extraordinary, diverse (including that rare 50/50 gender split across leadership), wildly recalibrating to a new story of business, and living the question: what is the vast potential of corporate culture to be an uplifting force in the world? Graphik Dimensions Ltd. is the award-winning mothership for a suite of brands (both legacy and emerging) devoted to printing, art, framing, and upcycling that began over 50 years ago as a glint in the eyes of two childhood sweetheart Artists. Since those early days, the vast potential of it all has only grown, and we have managed to infuse the whole thing with some joyous startup energy driven by our C4 Values: Community, Collaboration, Creativity and Consciousness.

Responsibilities include:

• Strong ability to adapt to a fast-paced environment
• Ability to embrace change to meet the needs of the company, department, or customers.
• Maintain a solutions-oriented outlook to best support our customers.
• Excellent written and verbal communication skills for answering inbound customer inquiries by phone/email/chat, in a fast-paced environment, with a professional enthusiasm that reflects our commitment to our customers and clients.
• Must be a trustworthy business partner by managing expectations of the caller, making decisions in the best interest of both the customer and the company.
• Must possess a genuine desire to meet the flexible needs of the company by being available to work a set schedule at various times to accommodate the business needs.
• Inspirational to our customers, creating a lasting positive impression of you and the company.
• Regular, dependable attendance and punctuality are imperative. Consistently display a positive attitude and desire to uplift the team.
• Embody a collaborative energy and desire to assist other team members as needed.
• Ensure that our Care Team enhances customer relationships and drives awareness of additional company products and services to existing and potential customers.
• Demonstrate a passion for creating and expanding relationships with both current and new customers.

Requirements and Qualifications:

• Experience of at least three years in a customer service-oriented position, with a desire to WOW customers through knowledge, expertise, and dedication
• You are required to demonstrate the utmost professionalism and personal rapport with clients to provide extraordinary service while also observing relevant department guidelines.
• A high degree of familiarity with Microsoft Office programs including Outlook, Excel, and Word
• Superior web and computer skills, including internet research and use.
• Exceptional communication manner – friendly, confident, clear, positive and professional via all interfaces of the phone, e-mail, and Live Chat.
• Willingness to achieve mastery using complex data input, math skills, and processing software programs.
• Proven ability to follow correct procedures by established department standards while still maintaining utmost in professionalism and personal rapport with clients.
• Strong interpersonal and communication skills
• Exceptional time management skills

Following is a Plus:

• Strong time management skills; organized with the ability to multi-task when appropriate
• E-commerce customer care experience
• Social Media experience, as a Care Team communication channel
• Love of design, home décor, art, photography, etc.
• Fluency in languages other than English
• Prior experience with Accuterm/AS400/PICK/Universe interfaces

Company Awards:

• Great Place to Work Certified Employer (2017)
• Most Admired CEOs (2017)
• Triad Family Business Awards (2017)
• DoneGood Conscious Business Award (2016)
• Triad Fast 50 for Fast Growth (2012, 2013, 2014, 2015)
• Largest Triad Women-Owned Business (2014, 2015, #3 & #2 respectively)
• NC Manufacturer of the year (2015 Runner-up after 1st place)
• Piedmont Paw of Approval Sustainability Award (2015)
• Top Triad Work Places (2012, 2013)

Benefits & Perks:

• Health, dental and vision benefits
• Company contributions toward 401(k)
• Generous employee discount
• Life Insurance
• LegalShield & ID Shield for low-cost legal support and identity theft issues
• Short and Long-Term Disability
• Flexible dress code
• On-site fitness facility, showers, and lockers
• Generous paid vacation days and holidays
• Employee-driven C4ums that catalyze the evolution of the organization
• Unique communication, leadership, and professional development initiative that expands the mind and strives to engage 100% of our employees each year
• Kickball, costume contests, crazy hats, zoo passes, team outings, oh my – we know how to play!*
• Frequent potlucks, cookouts, and afternoon snacks*

Even more about us...

• https://www.youtube.com/pictureframesdotcom
• https://instagram.com/framingjoy/
• https://www.facebook.com/pictureframes

Graphik Dimensions Ltd.is a subsidiary of Circle Graphics. Inc. We are located in the Central Piedmont Triad of NC, just minutes from Greensboro and Winston-Salem. Graphik Dimensions Ltd. is an Equal Opportunity Employer and an E-Verify participant.

Circle Graphics is the world’s foremost producer of grand and large-format digital graphics. We are an industry leader in creating innovative products for outdoor advertising, business signage, wall decor, art reproduction, and the professional photography and art communities.

Our combined 407,000 square feet of manufacturing facilities across the United States house over 88 grand and large format digital printers, custom automated finishing equipment, and coating capabilities to produce printed recyclable materials up to 16 ft. wide. Our prepress department processes more than 20,000 files per day with the aid of proprietary software automation tools. We operate around-the-clock, 7 days a week to deliver extraordinary customer service, and print over 431 million square feet of material annually. We specialize in industry leading innovations accompanied by world class service.

Position Mission

E-commerce Marketing Analyst will collaborate with internal clients and external vendors to provide analysis and reporting. The successful candidate will use data to help drive strategic decisions regarding the e-commerce business. The analyst will work with extracting information from various applications and systems, manipulating data in spreadsheets; researching trends & anomalies, and assimilating data to drive strategic business decisions. The eCommerce analyst will provide analysis and reporting to upper management, manage scheduled reports, answer ad-hoc questions, and educate others on data analysis techniques and opportunities.

Organizational Structure

• Functional Area
• Ecommerce Marketing

Immediate Supervisor

• Director Ecommerce
• Subordinates (functionally)
• Other key interfaces (relationship)
• Customers, Customer Service teams, Web developers, Creative teams, Analytics, Brand Marketers, Ecommerce Management, Outside vendors
• All Departments as needed to complete duties of the position.

Working Environment and Physical Demands

• Typical office environment. Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

FLSA Status

• This is a full-time position requiring consistent dependable attendance. This is a FLSA exempt (salary position).

Task’s description – Essential Duties and Responsibilities:

• Build an understanding of marketing data and data management platforms/tools to assist with report design, measurement derivation and with identifying future phase data source and metrics requirements.
• Deliver timely reporting on key metrics and underlying business drivers as specified by management. Interpret qualitative and quantitative information in order to develop relative insights and determine business implications.
• Assist in the evaluation of marketing strategies relative to product and distribution channels, while supporting the development and evaluation of major marketing campaigns and product launches.
• Conduct data analysis and identify critical business markets, trends, issues, and opportunities.
• Develops, coordinates, and administers customer surveys to determine customer needs and satisfaction levels.
• Assists with test marketing of promotions, merchandising and services as appropriate.
• Proven ability to transition between detailed data and high-level insights.
• Maintain marketing/sales database, using data to drive analysis, new initiatives, and strategies.
• Build and maintain monthly/weekly tracking reports and evolving dashboards for web metrics and competitive analysis.
• Optimize the learning, by communicating results and opportunities from those results, across team.
• Drive short term as well as long-term profitable growth via evaluation, coordination, implementation, and testing of ecommerce initiatives across all channels including Email and PPC campaign analysis.
• Surf for and share emerging best practices from within the worlds of SEO, SEM, SMM, Affiliate, et al, in service to creating new and improved channels for acquisition and engagement
• Implement new strategies and track competitors’ efforts to ensure we maintain our leadership role in the market.
• With data firmly in hand, collaborate across Design, Marketing, and IT teams to help optimize site navigation, content, checkout funnel, promotional campaigns, et al, that increase loyalty, conversion, revenue, profitability, traffic, new customer acquisition… you know the drill.
• Partners with Customer Care Team to identify report anomalies. Engages in basic research from multiple sources.
• This position is an active collaborative partner with Finance, Customer Care, IT, et

EDUCATION AND FORMAL TRAINING:

• 5+ years of experience with D2C marketing campaign and marketing analytics.

MINIMUM REQUIREMENTS:

• Experience working with ecommerce marketing and tech teams.
• Knowledge of digital marketing channels such as PPC, SEO, Social Media Display, and affiliate marketing channels.
• Knowledge of A/B testing, conversion management, and traffic analysis.
• Strong project management and prioritization skills.
• Strong Excel skills: formula creation, pivot tables, graphing/charts.
• Strong E-commerce analytics software skills including Google Analytics, Enhanced Ecommerce, Omniture, etc.
• Experience with PPC campaign analysis and keyword planning a plus.
• Working knowledge of email management programs such as Listrak
• Proficiency in web site analytics and testing with strong experience interpreting test results and drawing conclusions
• Experience with Monetate or other personalization and testing programs a plus.
• Ability to make a data-driven business case to support suggestions for priorities and projects.
• Detail orientated with a high degree of organization and superior time management skills along with an ability to see the “big picture.”

PREFERRED REQUIREMENTS:

• Commitment to continued and proactive learning.
• Communication – from skills-based and tactical to leadership and mentorship
• Thrive ability in a highly collaborative, fast-paced landscape. Flexible, great with change
• Must understand vague and implicit instructions and react favorably in both work situations.
• Must be approachable and responsive to a variety of people and issues.
• Must be adaptable and flexible in dealing with other departmental team members.
• Must be able to resolve problems, handle conflict and make effective decisions under pressure.
• Excellent communications and interpersonal skills.
• Ability to solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form.
• Ability to adjust to changing demands and shifting priorities

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health Insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Even more about us...

• https://www.youtube.com/pictureframesdotcom
• https://instagram.com/framingjoy/
• https://www.facebook.com/pictureframes

Graphik Dimensions Ltd.is a subsidiary of Circle Graphics. Inc. We are located in the Central Piedmont Triad of NC, just minutes from Greensboro and Winston-Salem. Graphik Dimensions Ltd. is an Equal Opportunity Employer and an E-Verify participant.

Circle Graphics is the world’s foremost producer of grand and large-format digital graphics. We are an industry leader in creating innovative products for outdoor advertising, business signage, wall decor, art reproduction, and the professional photography and art communities.

Our combined 407,000 square feet of manufacturing facilities across the United States house over 88 grand and large format digital printers, custom automated finishing equipment, and coating capabilities to produce printed recyclable materials up to 16 ft. wide. Our prepress department processes more than 20,000 files per day with the aid of proprietary software automation tools. We operate around-the-clock, 7 days a week to deliver extraordinary customer service, and print over 431 million square feet of material annually. We specialize in industry leading innovations accompanied by world class service.

Position Mission

The Senior Magento Developer 2 will be responsible for the ongoing development and maintenance of pictureframes.com website built in Magento 2 and hosted on Magento Cloud. Responsibilities will include development of ecommerce features and interfaces between the platform and the fulfillment and information systems used by the business.

Organizational Structure

• Functional Area
• Ecommerce Marketing

Immediate Supervisor

• Director Ecommerce
• Subordinates (functionally)
• Other key interfaces (relationship)
• Customers, Customer Service teams, Web developers, Creative teams, Analytics, Brand Marketers, Ecommerce Management, Outside vendors
• All Departments as needed to complete duties of the position.

Working Environment and Physical Demands

• Typical office environment. Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

FLSA Status

• This is a full-time position requiring consistent dependable attendance. This is a FLSA exempt (salary position).

Task’s description – Essential Duties and Responsibilities:

• Add code for new features and functions to core applications
• Be the primary point person for our Magento properties
• Ensure code quality with extensive testing and version control
• Analyze and identify code problems; debug code as required
• Maintain base of existing web-based services and applications
• Partner with internal and external marketing, creative, and technical talent

EDUCATION AND FORMAL TRAINING:

• 5 BS Degree, or equivalent experience, preferably in Software Engineering, Computer Science or other related fields
• 3 years minimum in software development role

MINIMUM REQUIREMENTS:

• Significant practical, provable experience in object-oriented design and programming using Magento
• Experience in one or more of PHP 7, Kotlin, Java, C++, C#, or similar current object-oriented languages
• Experience using, developing, and deploying on Linux, including scripting using bash, PERL, Python, etc.
• Basic SQL and fundamentals of relational database design
• Experience with version control / source code management systems
• Strong analytical and problem-solving skills
• Ability to work independently and within a fast-paced team environment
• Strong work ethic supported by solid time-management skills

PREFERRED REQUIREMENTS:

• Must understand vague and implicit instructions and react favorably in both work situations.
• Must be approachable and responsive to a variety of people and issues.
• Must be adaptable and flexible in dealing with other departmental team members
• Must be able to resolve problems, handle conflict and make effective decisions under pressure
• Excellent communications and interpersonal skills.
• Ability to solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form.
• Ability to adjust to changing demands and shifting priorities

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health Insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Even more about us...

• https://www.youtube.com/pictureframesdotcom
• https://instagram.com/framingjoy/
• https://www.facebook.com/pictureframes

Graphik Dimensions Ltd.is a subsidiary of Circle Graphics. Inc. We are located in the Central Piedmont Triad of NC, just minutes from Greensboro and Winston-Salem. Graphik Dimensions Ltd. is an Equal Opportunity Employer and an E-Verify participant.