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Frequently Asked Questions

If you've got a question, then we've got an answer. Check out our FAQs below or Contact Customer Care and a member of our team will be happy to help you.

Hanging Framed Presentation on Wall

Framing

Printing

Canvas

Mats & Liners

Fronts & Backs

Designer Curated Presentations

Professional Artists & Photographers

Print Editions

Orders

Shipping

Payments, Returns & Refunds

Customer Care Information

How To's and Instructions

All Things Framing

What is a rabbet?

We know you're thinking of a fluffy, long-eared animal that hops its way around when you see the word "rabbet," but one of those little cuties would be spelled "rabbit." When it comes to framing, a rabbet is the recess on the back inside edge of the frame into which your artwork fits. "Rabbet size" refers to the depth of this recess, and for most framing projects, any rabbet size is fine.



  • Custom-Made & Ready-Made Frames

    These frames have open rabbets, so they will work for almost any framing project.

    Wood Frame Rabbet
  • Metal Frames

    Most of our metal frames have enclosed rabbets. When you're framing a very thick piece - like a stretched canvas - in a metal frame, be sure to choose one with a rabbet that will accommodate the thickness of the piece.

    Metal Frame Rabbet
  • Canvas Floater Frame

    The depth of your canvas should closely match the depth of your canvas floater.

    Canvas Floater Frame Rabbet

What is an open back or ready-made frame?

An open back/ ready-made frame is a standard sized picture frame. When you order a ready-made frame from pictureframes.com, you're saving money! That's because we've preassembled these frames to fit the most popular and frequently occurring sizes for artwork, photography and documents. At pictureframes.com, these sizes include (in inches): If the artwork you are framing has different dimensions than those listed above, order a Custom-Made frame for the perfect fit!

4x6 5x7 8x10 8 1/2x11
9x12 8x12 12x24 16x20
11x14 12x16 12x18 18x24
14x18 20x24 20x30 22x28

What are photo frames?

Our all-inclusive, photo frames come pre-assembled with a premium wood or metal frame, protective glass, ready-to-hang backing board and matting for most packages. These photo and collage frames are an easy, budget-friendly choice for framing standard sized photos, certificates, diplomas, children's artwork and more.

Are your frames made in the USA?

We seek the finest quality materials and are proud that the vast majority of our frames are both sourced & made in the USA. 100% of our finishing - including matting, glazing & backing - is from USA sources and all finished products are assembled in the USA. We also use upcycled materials from USA sources wherever possible (ex: reclaimed fence board and barn wood found right here in the USA).

What is an upcycled wood fiber frame?

Upcycled Wood Fiber frames are an eco-friendly choice made from wood, otherwise destined to end up in a landfill, but transformed into something beautiful. They're made by breaking down scrap wood into fibers and combining with wax and resin. Upcycled Wood Fiber frames are incredibly warp-resistant and amazingly sturdy because they have no knots or grain like normal wood. If you love the characteristics of wood but are looking for a more budget-friendly price point, then Upcycled Wood Fiber is a great choice for your fine art paintings, photography and more.

Will my frame look like the ones in the picture?

Different computer monitors display colors differently, so we're unable to guarantee the color accuracy of our online images. If you're not sure about the color or texture of one of our frames, we invite you to order a free sample. Note that all-wood frames do exhibit a subtle natural variation in color and grain. To order a free frame sample, simply shop as usual and when you select a frame you like, choose 'Order a FREE Sample'.

How will my frame arrive? Do I have to assemble it?

Open Back and Custom-Made frames are typically shipped assembled with free hanging hardware. However, most metal frames will need to be assembled upon arrival. An easy assembly kit is included. All you need is a screwdriver. If you are specifically looking for a preassembled metal frame, choose our Metal BackLoader collection or one of our many All-Inclusive Photo Frame Packages.

Do you use an allowance for your frames?

To help your art, acrylic front and backing all fit securely inside the frame without being TOO tight, we typically allow for an extra 1/8th" of an inch allowance. So, your frame will be just slightly larger than the image size you enter to hold everything properly.

What is archival/conservation framing?

Archival framing offers the ultimate protection for your fine art, collectibles, heirloom documents and more. Archival options include acid-free foamcore backing and UV protective acrylic, preserving your presentation up to 75 years.You can upgrade any order to an archival presentation by adding the premium archival finishing options. Or, if you have a standard size, our Conservation Kit Plus framing package is exclusively available in Ready-made sizes. This package includes acid-free foamcore backing, acid-free conservation white rag mat, mylar mounting corners and UV protective acrylic. And, for easy grab and go options, choose from one of our easy, one-click Archival packages.

How do I measure my artwork for framing?

Measure the exact width (w) and height (h) of the outside dimensions of the image or artwork in inches, and round down to the nearest 1/8th inch. For example, an image size of 9 3/16" x 11 9/16" will require a 9 1/8" x 11 1/2" frame. If you are planning to frame a canvas, measure from outside wrapped corner to outside wrapped corner.

Do the back of your frames come finished?

While we take great care to make sure each frame will look stunning on your wall, we do not finish the back of our frames. As such, you may occasionally see some rough, unfinished marks on the back of our handcrafted frames that include, but are not limited to, paint spots, scuffs, and measurement marks.

All Things Printing

Do you offer volume or bulk printing & framing services?

We provide high-volume printing and framing services through our Business Services department. Each and every bulk order receives a custom quote to provide maximum value for you. Call 877-367-2689 for a free consultation or fill out our online Contact Form.

What types of paper do You print on?

  • Economy Semi-Gloss Photo

    This versatile photo paper is the foundation for all kinds of decor-quality photos and prints. It’s a budget-friendly choice with a bright white with a fine pearl finish, best for indoor photos and posters where archival quality is not important.

  • Premium Glossy Photo

    This ultra-gloss finish has luxuriant depth and vivid color. With a neutral tone, high D-max and ink saturation, this Premium Glossy Photo paper is an outstanding choice for giclee reproductions.

  • Premium Archival Matte Photo

    Long-lasting and versatile, this heavyweight matte finish paper is engineered for high contrast and a crisp reproduction of high-resolution images. It is a neutral white paper ideal for black and white photography and is acid-free for archival longevity.

  • Premium Luster Photo

    Preferred by portrait photographers for its cheerful sheen, this luster finish also has a delicate sparkle that makes images of water scintillate. With a neutral tone, high D-max and ink saturation, this is an outstanding choice for giclee reproductions.

  • Premium Semi-Matte Photo

    Artists and photographers love this paper for its understated semi-matte finish, optimized for maximum presentation quality with minimum glare. With a neutral tone, high D-max and ink saturation, this is an outstanding choice for giclee reproductions.

  • Cool Tone Picture Rag

    Popular among photographers for its exceptional expression of black and white imagery, Picture Rag also holds incredibly vivid and true colors. Cool Tone Picture Rag is an acid-free paper made from 100% cotton rag for archival longevity.

  • Velvet Digital Art

    This radiant white paper offers vivid color reproduction and deep, rich blacks for amazing contrast. A subtle texture gently softens the overall effect, adding an extra hint of warmth to reproductions of oils and pastels, and a softer edge to photography. Velvet Digital Art is a 100% cotton rag paper for archival longevity.

  • Cold Press Watercolor

    The textured finish and satisfying weight of this fine art paper provides an authentic look and feel for reproductions of watercolor art and creates spectacular photography. Collectors will appreciate this paper's rigidity and surface feel. It is a neutral-toned, acid-free paper made from 100% cotton rag for archival longevity.

  • Hahnemuehle Photo Rag 308

    This paper's extra-smooth, semi-matte surface will pick up every detail. Its bright but neutral tone makes it equally suitable for color and black and white photography. Hahnemuehle Photo Rag 308 paper is made from 100% cotton rag for archival longevity.

  • Hahnemuehle Bamboo Eco Matte

    Made with fibers from Bamboo grass & pure spring water, this eco-friendly paper is particularly suitable for warm-toned color and monochromatic prints. Bamboo paper has excellent contrast & sharpness and serves well for either black & white or color printing.

Do you print on canvas?

Yes! We have 4 types of canvas that we print on: Gallery Grade Satin Canvas, Gallery Grade Glossy Canvas, Premium Archival Grade Glossy Canvas and Premium Archival Grade Matte Canvas. To learn more about these types of canvas, visit this canvas FAQ.

What is a metal print?

Metal prints are images printed directly onto on metal through a dye-sublimation process that infuses your picture into the aluminum. These prints bring your photos to life with vibrant, luminescent colors, are extremely durable (perfect for outdoor spaces) and will straight up take your breath away.

What types of images are best to print on metal?

The best photos to print on Metal use light in an interesting way and have very vivid colors. Water, cars, sunsets, cityscapes, starry nights, landscapes and space pictures are just a few scenes that make amazing Metal Prints. If you’re not sure if your photo will work as a metal print, give our expert Customer Care team a call.

How much do metal prints cost?

Below are prices on popular sizes.

Size in Inches Price
8 x 8 $41.00
8 x 10 $45.00
12 x 12 $61.00
16 x 20 $105.00
18 x 24 $133.00

For bulk order discounts, contact a Business Services Specialist at 877-367-2689 or business@pictureframes.com

How do I hang my metal print?

The wood hanging system comes complete with wire hanger and circular wall protector pads to prevent wall scratches.

Metal Print Hanging System

What is a wood print?

Wood prints are images that are printed directly onto ¾” maple wood, giving true, natural character to your photos that is unmatched in its uniqueness. This printing technique allows for the maple wood grain to show through your picture, giving it very fluid, down-to-earth characteristics unlike any other print type. Each print is unique because no two pieces of wood have the same grain pattern.

What types of images are best to print on wood?

The best photos to print on wood are pictures of nature, landscapes, waterscapes, or designs for your restaurant or business. The lighter the colors are in your picture the more the wood grain will show through.

How much do wood prints cost?

Below are prices on popular sizes.

Size in Inches Price
8 x 8 $52.40
8 x 10 $58.00
12 x 12 $80.40
16 x 20 $142.00
18 x 24 $181.20

For bulk order discounts, contact a Business Services Specialist at 877-367-2689 or business@pictureframes.com

How do you hang a wood print?

Wood prints that are under 12" come with small D-hangers attached to the back. For wood prints larger than 12", a 2-piece interlocking cleat hanging system is included. The 1st piece will comes attached to your wood print.

Wood Print Cleat Hanging System

What are acrylic prints?

Acrylic prints are super awesome, eye-popping, “oh my gosh is that real?” print presentations that create modern and unique wall art for any space. The detail is sharp and stunning, with your picture being printed on specialized gloss paper and sealed behind acrylic. They arrive ready-to-hang and ready-to-start-turning-heads on your walls.

How much do acrylic prints cost?

Below are prices on popular sizes.

Size in Inches Price
8 x 8 $52.40
8 x 10 $58.00
12 x 12 $80.40
16 x 20 $142.00
18 x 24 $181.20

For bulk order discounts, contact a Business Services Specialist at 877-367-2689 or business@pictureframes.com

How do I clean my acrylic print?

So, you're having a dinner party and your friends are enjoying your delicious mini quiches. Then they notice your beautiful Acrylic Print on the wall and exclaim, "WOW, what's that? It's so awesome!" And then it happens…they reach out with their quiche-y covered fingers and poke your art leaving a ghastly smear. Oh, the horror! Fortunately, we have a specially formulated acrylic cleaner that's great for cleaning Acrylic Prints. Whether you've got finger prints or just plain old dust, it's best to use an Acrylic Cleaner with a soft cloth to avoid scratches. A simple wipe down and your Acrylic Print will look brand new and ready for its next poke attack.

Are acrylic prints waterproof?

We don't mean to rain on your parade if you had your heart set on hanging your acrylic print outdoors, but rain really will harm it. However, acrylic prints do have water resistant qualities, so they do fine adding eye popping beauty to rooms with moisture, like bathrooms and indoor pool areas. (Just keep them out of cannonball range.)

How are glossy acrylic prints made?

Your picture is printed on specialized gloss paper and then it's sealed behind the acrylic with a delicate process, leaving it free of tears and bubbles. A sturdy aluminum composite panel is added for protection and stability. A wood hanging system is then added to the aluminum composite. The hanging system comes complete with wire hanger and circular wall protector pads to prevent wall scratches.

What is the depth of a glossy acrylic print?

The glossy acrylic print is made up of 3 parts, the laminated acrylic print (1/16" depth), aluminum composite backing (1/8" depth) and the wooden frame & wire hanging system (1/2” depth). All of these combined is a total off-wall depth of approximately 3/4".

Acrylic Print Wall Hanging System

How are glossy acrylic prints with standoffs made?

Through a delicate process, your picture is printed on specialized gloss paper and sealed behind acrylic to leave it totally free of tears and bubbles. Then, four 1/2" wide holes are drilled 1" from the edge of each corner of the acrylic print. Four chrome metal finish mounting posts are included for you to insert into each hole.

For those larger acrylic prints where one side is 60" or greater, you'll find two additional holes drilled into the center of each 60+" side. There will then be two extra mounting posts included with your order. This will help provide more hanging support for the larger-sized prints. All the hardware needed to attach your Standoff Acrylic print to the wall are included, including screws.

What is the depth of a glossy acrylic print with standoffs?

The glossy acrylic print with standoffs is made up of 3 parts, the front metal chrome finish standoff cap (1/4" depth), laminated acrylic print (1/4" depth) and the back metal chrome finish standoff barrel (3/4" depth). All of these combined is a total off-wall depth of approximately 1" and a total depth of approximately 1 1/4".

Acrylic Print with Standoffs Wall Hanging System

All Things Canvas

How do I order a rolled paper or canvas print?

Prints can be ordered in the Canvas Prints section in the top navigation. To get started, upload your image and choose your print size. Select the 'Print This Image' button. Choose your canvas or paper substrate and click the 'Add to Cart' button. If you choose to print your image on a canvas, select the 'Rolled Canvas' option and click the 'Add to Cart' button.

When do I need to order canvas clips?

If you are framing a canvas, you may need canvas clips. If your canvas is deeper than the rabbet of your wooden frame (if the canvas sticks out in the back), canvas clips will hold the canvas in the frame. If this is not an issue, you can simply use the clips that come with your frame or framing kit. Our canvas clips come in one standard canvas size and do not apply to metal frames.

What frame should I choose for my canvas?

For canvas floater frames, we recommend selecting frames with a rabbet depth that is close to the depth of your canvas. If you choose a floater frame that does not share the same depth as your canvas, then your canvas art will stand out beyond the face of your canvas floater frame. Canvas also works well with other frames that are at least 2 1/2 inches wide or have a deep rabbet to hold your canvas in place.

What are giclee canvas prints?

Giclee (pronounced "gee-clay") is a highly sophisticated inkjet printing process that uses fade-resistant archival inks to produce prints that last. Even museums have realized the vast potential of this technology, making giclee editions a permanent part of their collections. Fine art giclee printing is now the print method of choice for professionals. But you can create your own Giclee canvas print capturing cherished life moments and your museum quality print will arrive beautifully vivid, ready to hang.

What is the difference between 3/4" stretched canvas and gallery wraps?

A 3/4" stretched canvas is a classic presentation that's tautly stretched over an all-wood 5/8" stretcher bar and stapled in place for a finished depth of 3/4". Stapling is always done on the back for the more professional look that sets us apart from our competitors. This classic size is the most frame-friendly depth, finished with a standard, white border wrap and works well with hundreds of frame choices. A gallery wrap uses a thicker, all wood stretcher bar for a final depth of either 1", 1.5" or 2". It's most commonly used when the canvas is hung unframed as a stand-alone work of art or in a canvas floater frame with exposed edges. Choose from three border styles - mirrored image, black or white.

What is a mirrored image border?

The very edges of your image will be copied and flipped to cover the outer edge of the gallery wrap. The entire original work will be visible. It's just an artistic way to add visual interest to your canvas print. (Just be careful selecting this option if the edge of your image has people or words)

Canvas Printing with Mirrored Border

What is a rolled canvas?

Rolled Canvases are prints only, with a 2 1/2", white border around the edge of the canvas. A great choice for professional artists and photographers who want greater flexibility for mounting and framing, it's a more economical solution because it requires no additional stretcher bar materials and it's easier to ship.

What canvas types do you have?

  • Gallery Grade Satin Canvas New!

    This white, poly-cotton blend, satin canvas accepts eco-solvent pigmented ink sets, utilizing the ultimate in eco-friendly technology (agent-free brighteners & fluorescent whitening). A top-coat isn't required for the Gallery Grade Satin Canvas, making it an economical choice, without compromising quality.

  • Gallery Grade Glossy Canvas New!

    This white, poly-cotton blend, satin canvas accepts eco-solvent pigmented ink sets, utilizing the ultimate in eco-friendly technology (agent-free brighteners & fluorescent whitening). A top-coat isn't required for the Gallery Grade Satin Canvas, making it an economical choice, without compromising quality.

  • Premium Archival Grade Glossy Canvas

    With a glossy finish formula specially designed for premium water-based pigmented ink sets, this canvas lovingly recreates the texture and reflectivity of oils on canvas. It also lends a fine art feel to photographs, especially portraiture. Premium Archival Grade Glossy Canvas has a bright white tone and is made from an acid-free poly-cotton blend for archival longevity.

  • Premium Archival Grade Matte Canvas

    The texture and weight of this canvas brings fine art reproductions one step closer to the originals, while the matte finish lends them a softness that invites attention. Premium Archival Grade Matte Canvas accepts superior water-based pigmented ink sets and is made from acid-free poly-cotton blend for archival longevity.

How big can I go with my canvas?

The size is going to be determined by the quality of your image. We can create stretched canvas up to 50" wide. We put the most innovative Image Enlargement technology to work so you can get the larger than life images you want, without losing much (if any) quality. From older phones (prior to iPhone 5), we'll print 22x12 inches, max. From a newer phone (Pixel 2, iPhone 7 or later) that shoots at 4032x3024, we can print an image up to 4' x 6'. Now, that's big!

How much does it cost to print on canvas?

The price of your custom canvas art is determined by several factors:
  • Type of canvas you choose

  • Wrap style

  • Frame you select (if any)

Prices for stretched canvas start at just $18.90. To get an idea of what your canvas will cost, just upload your image and choose your options. The price will adjust as you make your selections, allowing you to make changes necessary to fit your budget.

Mats & Liners

Picture Frame Mat Components Diagram

What is the Difference Between a Linen Liner and a Mat?

Mats are made of layered paper board. Your artwork sits behind the mat. Mats create a polished, classic presentation, adding depth and scale, while softening the transition from image to frame. Mats are available in a multitude of colors, textures and styles and can be custom cut to fit almost any size. Liners are made of linen stretched over a wooden frame and attached to the inside of your frame. Your artwork will sit inside the linen liner. Genuine linen over natural wood makes for an elegant, upscale presentation. Linen liners add depth and, like mats, soften the transition from image to frame. Linen liners are a perfect accompaniment to canvas art, paintings of all kinds and even photos. They also add structural support for larger pieces of art.

How do I order a mat?

Mats may be purchased as an additional option to your frame presentation or as an individual mat order. In the Mats and Liners section of the website, you may choose to order pre-cut mats (available in standard sizes), custom-cut mats, or bulk mat sheets (available in boxes of 16). Currently, mat sizes offered on our website are 32" x 40" or *Oversized 40" x 60" (outside dimensions). If you would like to order an oversized mat, please call Customer Care at 800-332-8884.

What size should my mat window opening be?

The opening is the visible portion of your artwork. On pictureframes.com, all you need to do is enter the size of your picture. We will automatically make the mat opening 1/4" smaller than your art size on all sides. This will keep your art from falling out through the mat opening. For example, when ordering, if you select a picture size of 8" x 10", the mat opening will be automatically adjusted to 7 3/4" x 9 3/4".

How big should I make my mat borders?

Borders are the part of mat on each side that surround your artwork. Mat border size is a matter of personal taste. We typically recommend borders that are twice the width of the frame or at least 2 1/2".

What Size Frame do I Order?

Order a frame that is the same size as the outside of your mat. Outside mat size is the same for all mats in multiple-mat presentations. If you have an existing frame you can measure the back opening of your frame to get the size.

How Much Mat Offset/Reveal Should I have?

When using multiple mats, the offset is the visible portion of the lower mat. We recommend 1/4" offset (or reveal) of your lower mats.

How do I order a custom multi-opening collage mat?

Custom Collage mats can be ordered by filling out our Custom Collage Mat Worksheet. Please include total outside mat dimensions, opening sizes and spaces between openings in your request. Note that making your mat openings 1/4" smaller than the items you are framing will allow the mat to hold the object in place.

Do I need to add a mat to my picture?

This depends on what you want to frame. The most vulnerable mediums all but require adding a mat and protective acrylic front. Pastels, watercolors, pencil drawings, charcoal art, and vintage documentation need to be well preserved. Mats create added space between your art and the acrylic front to keep air circulating for preventing condensation build up which can lead to mildew or buckling.
Typically, canvas paintings do not have mats or an acrylic front because the last layer of varnish adequately protects the painting for preservation. Photography, movie posters, typography and other prints don’t require a mat, but their presentation sure does have an added pop when paired with the right mats. And you still get the extra level of protection with better air circulation to prevent condensation buildup which can lead to mildew or buckling over time.

Which mat should I choose?

When framing and matting a photo, document or piece of art, you must consider the value of the object being framed. If your piece is purely decorative, you can choose one of our many decor mats, from cotton to metallic to suede, in a huge array of colors and styles. These mats are an economical choice for many types of presentations, however, may not protect your piece over the course of many years. If you are framing a valuable and irreplaceable object that you intend to preserve for generations, you should choose one of our acid-free, lignin-free mats. These pH neutral mats meet conservation standards. We offer conservation-grade matting in a variety of styles and colors.

What Are Decor/ Decorative Mats?

Decorative paper mats are a great economical option for your piece. They are pH neutral, buffered for extended life and protection for your art.

What is an acid-free mat?

Acid-free mats are made of 100% cotton fiber core and backing which are naturally 100% acid-free and lignin-free. Acid-free mats are recommended for matting precious photography, important documents, heirloom photos and more.

What are rag mats?

Our Rag Mats are made of 100% cotton fiber core and backing which are naturally 100% acid-free and lignin-free. The conservation surface is buffered with calcium carbonate to an alkaline reserve of 3-5%, so you can be sure they won't degrade your matboard or artwork.

What is a V-Groove?

A V-Groove mat creates the illusion of double matting, which elevates the overall look and feel of any presentation and helps to draw the viewer's eye to the fine art in the center. Mats with contrasting colors really pop with a v-groove. It can be a way to create the look of a double mat at a more cost effective price point.

Mat V-Groove

What is a Reverse Bevel Cut?

A reverse bevel cut mat has a bevel that runs inside instead of out. In effect, it gives you a straight edge on the window. The primary reason to choose a reverse bevel cut is to hide the colored core (white, black or off-white) that is in the center of all mat boards. You may choose a reverse bevel cut for either the top or bottom mat - or both.

Mat Reverse Bevel V-Groove

What is a raised mat?

This treatment adds a shadow around the artwork, giving the presentation depth and interest for an exquisite high-end look. Spacers are inserted before the mat is added. A second or third raised mat may be added if desired. Glass or acrylic glazing is then placed on top.

Double Mats Diagram Raised Mats Diagram

What is a bottom weighted mat?

Bottom weighted mats have more width at the bottom than on the top and sides. This technique is most often used by professional photographers and artists who prefer a "museum" type look. It also helps to counteract a visual perception problem. If a picture is placed directly in the center of a mat with equal width borders, the human eye will perceive that the picture sits below center and therefore look top-heavy. A weighted mat compensates for this illusion and better balances the presentation.

Fronts & Backs

What is glazing?

Glazing refers to the strong sheet of clear acrylic that covers and protects your artwork once framed. We offer four types of acrylic fronts with foamcore backing to fit your individual needs.

  • Classic (Clear Acrylic and Foamcore Backing)

    Consists of a 3/16" thick foamcore backing board and "glass-like" 1/16" thick clear acrylic. This best seller is a classic finishing choice - perfect for artwork and photography of all kinds. Foamcore is a great choice because it has a higher level of protection for framed items than corrugated backing. Its white finish preserves the integrity of translucent artwork. It doubles as a dust cover thanks to its neat, clean appearance, and it works well for dry mounting objects to the backing.

  • Classic Non-Glare (Non-Glare Acrylic and Foamcore Backing)

    Includes all the same benefits as the Clear Acrylic option, but with one major distinction: the 1/16" thick non-glare acrylic cuts down the glare on items in direct light or near windows. Note: This finishing option should not be used with shadow boxes or presentations with more than one mat due to increased distortion.

  • Premium Heavy-Duty (Heavy-Duty Clear Acrylic and Foamcore Backing)

    Consists of a 3/16" thick foamcore backing board and "glass-like" 3/32" thick clear acrylic. This best seller is a classic finishing choice - perfect for larger artwork and photography and shadow box presentations. Foamcore is a great choice because it has a higher level of protection for framed items than corrugated backing. It doubles as a dust cover thanks to its neat, clean appearance. The smooth, white surface is ideal for dry mounting objects and preventing ripples in thin artwork.

  • Premium Archival (UV Protective Acrylic and Acid-Free Foamcore Backing)

    This framing option grants the best protection when preservation is the primary concern. Both the 3/16" thick, acid-free foamcore and the 3/32" thick UV protective acrylic helps guard an image against deterioration and fading - preserving your most treasured, irreplaceable items for generations. Perfect for: Vintage family photos, priceless artwork & historic and heirloom documents.

Do you sell glass?

We offer acrylic glazing instead of glass for most of our custom, ready-made and metal frames. Acrylic is shatter-proof, lightweight and provides the same level of clarity as framing glass. It also offers the same UV protection. Glass is only included in our all-inclusive presentations, available in the Photo Frames section of the website.

How do I clean my acrylic?

Our acrylic cleaner cleans, shines and protects your framing acrylic. It is anti-fog, anti-static, dust repellent and can be used on any plastic surface. Note: never use window glass cleaner or ammonia-based products, when cleaning acrylic, as it may cloud the acrylic surface over time.

Why is acrylic glazing an additional charge?

In an effort to ensure minimal waste and to keep costs low, we enable our customers to order their frame components individually. Because many of our customers use our frames for their original paintings, which do not require acrylic glazing, we give our customers the option of having acrylic glazing included in their order whether they are framing an unstretched canvas, painting or ordering a print.

What is the blue film on my acrylic?

The blue film is a protective film on the acrylic to prevent scratches and other types of damage during shipping. Removal involves peeling the film off both sides of the acrylic glazing.

Why didn't my frame come with acrylic front or backing?

Our frames don’t automatically include acrylic glazing because not all artwork needs it. For example, the professional Artist community that we serve would not need acrylic for their canvas paintings because glazing would damage their work. So that's why we offer acrylic as a separate add-on item during the ordering process after you select your frame. We never want to send you something that you don't need because that would be wasteful. If you need glazing to complete your presentation, you can always order it online, or call 800-332-8884 and one of our Customer Care Advisors will help you out.

Do your frames come with a finishing kit?

Not all customers will need a finishing kit (the acrylic front and backing materials) with their frame purchase. In order to reduce waste, a finishing kit is an optional selection you may choose to add on to a frame.

Designer Curated Presentations

What are designer curated presentations?

Designer Curated Presentations are a fast and fun way to instantly create beautiful art from galleries of Artist-designed, printed and framed presentations for your digital pictures.

How do I add a mat to a designer curated presentation?

If your presentation does not already include a mat, you can select "Customize this Frame Combination" on the product page to add a mat. Note: Mats cannot be added to Acrylic, Metal or Canvas prints.

When I choose art for a designer curated presentation, do I have to alter it?

Once you have uploaded a picture, you can crop and rotate it or click "DONE" to leave it in its original state.

Professional Artists & Photographers

Do you offer Pro Photographer and Pro Artist services?

As a company founded by artists, we proudly offer a wide array of professional services specifically designed for our professional clients. For more details, visit our Pro Artists or Pro Photographers pages or call a Business Services Specialist 800-493-7263.

Can you scan or photograph my original artwork?

Yes, you can send us your original artwork or transparency for the greatest color accuracy for your edition. We will be able to match our digital file to your original, right here in our studio. We will photograph or scan your original art. Fees apply. However, please use the utmost caution in safeguarding such precious cargo. Make sure to insure your package, protecting it against all possible mishaps, loss or damage. Use Fed Ex or UPS to ship and track, as U.S. Mail offers very limited insurance on works of art. Please Contact Customer Care take advantage of this service.

Can I use my own digital camera to convert my original artwork into a digital file?

It is possible, but most consumer digital cameras are not made to capture the intimate detail of brushstrokes and subtle color variations. We recommend having your work professionally scanned or photographed for the best results.

What does my photographer need to know before shooting my work?

For the best print, your image should be photographed with an even light over the surface without any reflections from the flash or strobe because they will show up in the print. If your photographer is creating a transparency, make sure they shoot a 4x5 inch transparency with gray scale and color card. If your photographer is creating a digital file, make sure the optical file size resolution is 300 dpi/ppi (dots per inch/pixels per inch).

What is the resolution of your printer?

We print at a resolution of 1440x720 pixels.

Can someone copy and reproduce my work when I upload images to pictureframes.com?

No. Your uploaded high-resolution images are maintained on our internal server which is firewall protected. The screen resolutions of all images on our site are deliberately too low for good print quality.

How do I copyright my work?

According to the Library of Congress, visual artwork is considered copyrighted the moment you create it. Your work is automatically protected by the law of the United States and no one else has permission to reprint or use your work for profit in any way without your permission. However, there are legal benefits to copyrighting your work. Visit this link for more information on copyrighting your art.

Print Editions

What is a giclee print?

Giclee (pronounced "gee-clay"), is a highly sophisticated inkjet printing process that was introduced in the late 1980s. It’s so sophisticated, in fact, that it produces prints, which truly capture the artist's original intent. Even museums have realized the vast potential of this technology and have made giclee editions a permanent part of their collections, including the Metropolitan Museum of Art (New York), Museum of Modern Art (San Francisco) and Museum of Contemporary Art (Los Angeles) to name a few. These prints are created from high-resolution digital images, using the finest quality ink and paper stock available, resulting in color saturation and image detail capture that exceeds other types of image reproduction.

What are the advantages of creating giclee prints?

For starters, you have many more fans of your work than can actually afford one of your originals. By offering a giclee print of an original, you’ve enabled them to acquire art that they love, that can even be signed by you, and is an extremely close representation of the original — and available at a fraction of the price. You’ll also get to enjoy additional revenue on a singular work of art, as well as an expanded fan base and increased exposure.
Giclee editions are also so cost-effective and consistent in quality that you can order them as few as one at a time so you’re not over-extended while you continue to receive orders from your clients. This keeps you liquid, so that you can invest in even more images that connect with your public. However, if you do choose to order in large quantities the beauty of giclee prints is such that your 250th impression, is just as precise and beautiful as your 2nd.

How much does a giclee edition cost?

The cost of your edition depends on 3 things: your paper or canvas substrate, the size of your print and the number of prints you order. To calculate pricing, just upload your image (or use one of our preloaded stock images), choose your substrate and enter the size of your print. The price will automatically adjust depending on your preferences. For more information on specific paper costs, please visit our Paper Substrates page. The more you print, the more you save! If you order five or more giclee editions, you will receive quantity discounts, automatically calculated for you in our interactive framer. See discount tiers below.


Quantity Discount
  • 5 images - 10% discount

  • 15 images - 15% discount

  • 25 images - 20% discount

  • 50+ images - 30% discount

Are there any extra fees for my edition?

We’ve set up our Giclee Editions services so that everything can be done manually online in a DIY (Do-It-Yourself) spirit. This keeps prices low and provides the ultimate in speed and convenience. So, if you prepare your color-correct image for digital upload to our website, there are rarely unexpected fees. Small fees apply, depending on the services you select:

  • If you do not have a digital original file to upload to our site, we charge a minimum $25 service fee for manual handling and upload of images sent to us on a CD

  • If you would like us to make color corrections to your proof, adjustment costs are $75/hr, charged in 1/4-hour increments with a minimum fee of $25

  • When working with a transparency, set-up fees start at $50 and depend upon the nature and size of the transparency

  • When working with original artwork, set-up fees start at $100 and depend upon the nature and size of the original

  • Certificates of Authenticity costs are based on quantity, for a small fee as anticipated, every purchase will accrue shipping costs

What is a Certificates of Authenticity?

You will receive an optional Certificate of Authenticity for a small fee with each print ordered as part of an edition at pictureframes.com. This document adds value to your art because it confirms the authenticity, quantity and other details of your edition. Typically, Certificates of Authenticity are signed by the artist and given to the client who purchases a print from an edition.

How long will it take to create an edition?

Creating an edition at pictureframes.com is a quick & easy process. Once you place your order, your proof will ship within 3-4 business days. Once you’ve approved your proof and placed the final order, most orders take only 3-4 additional business days to print and leave the warehouse. If you choose to make color corrections to your proof, turnaround time will vary depending on how much adjustment is needed.

How does the proofing process & color correcting work?

The proofing process is quick & easy. If you would like a proof for your edition, be sure to add a Printer's Proof Stamp to your order. Once you receive your print with the proof stamp, you will proceed in one of two ways:

  • If you are satisfied with your print (color, size, paper, etc) you do not have to do anything further. You can keep your print & begin placing your order for your edition, which is saved in your gallery.

  • If you would like to adjust the color, you may do so on your end and upload a new file to print. If you would like for us to make color corrections to your file, please send your print back, with your markups. We will adjust the color and upload a new file to your gallery. You may then order your second proof (or place your Editions order if the changes were minor). If you would like us to make color corrections to your proof, adjustment costs are $75/hr, charged in 1/4 hour increments with a minimum fee of $25.

How do I number and sign my edition?

There are a few ways to go about numbering and signing your edition.

  • You can upload your file with your number and signature already in the file. This is a good option for those who will be printing and framing their editions.

  • You can upload your file with your signature already in the file, and we will do the numbering on our side, for a nominal fee. This is a good option if you are printing a large quantity of prints.

  • You can upload your file with no signature or numbering. Once the file has printed, we can ship your prints to you to sign and number manually. If you choose to add a print and frame package, you will have to ship back the prints to us to frame. We do not recommend this option for most people, as the cost of shipping and insurance can get quite expensive.

Can I order clear bags & backing for my prints or editions?

Absolutely! This service is available during the order process. Just upload your image, add an optional mat, and check the Backing Board & Clear Bag option under Finishing & Backing. Please note the largest outside dimensions for the clear bag option is 32” x 40”.

How much will my giclee prints sell for?

Ultimately, the price is up to you. The following considerations should be taken when pricing your edition:

  • Consider the price of your original work, which should be much higher, as a guide to how much you will sell your editions for

  • Your gallery, representative or agent may want a percentage of the sale

  • The size of your prints will affect the price you assign your work. Consider offering multiple sizes, such as small, medium and large versions so anyone who loves your work can afford to acquire it

  • The cost of printing, matting and framing will also affect the price at which you sell your prints

  • The quantity of your edition also has an impact. Generally, limited editions are seen as collector’s items and often sell for more than open editions

How large should I make my own digital files?

If you know how to create your own digital files, make sure they are 300 DPI/PPI (dots per inch/pixels per inch) at actual output (print) size. Also, make sure you use RGB (red/green/blue) because our printers and RIP software are profiled to print only RGB files. We prefer .tiff format with no compression, but .jpeg format is also acceptable. Note: For those of you using Photoshop or a similar program, remember to merge all visible layers, including text layers.

How do I upload an image file to your FTP or send a CD with my image?

We recommend uploading your artwork to our interactive framer for quick and easy processing. If your image file is larger than 250mb, we prefer you upload your files to our FTP site, available at no charge to you. You may also send a CD of images at no charge. The file(s) must be sized at the desired print size. Please Contact Customer Care to take advantage of these services.

How large of an image can you print?

The max print size depends on which paper substrate you choose to print on. However, most of our state-of-the-art printers will print as large as 50 x 80+ inches. (Length is not an issue because our papers come on long continuous rolls.) We can print images with a minimum of 1-inch border as wide as 50 inches. We can stretch canvases up to 50 x 50 inches. However, because of shipping costs, the largest presentation size (including any frame) that you can order online is 48" x 83". If you would like to create a larger print or framed presentation, you may upload your image to our FTP site or mail us a CD with your image, free of charge. Please call Customer Care at 800-332-8884 to take advantage of these services.

Is it common to print a photograph on watercolor paper or non photographic paper?

Yes. With the advancement of the giclee method, many photographers are now enjoying the choice of art papers, canvas, and other substrates to gain a desired texture, softening effect and image quality.

Can I stretch my canvas prints when they arrive?

Yes, but please take great care! Stretching a giclee printed canvas is a more delicate process than stretching a blank canvas. If you stretch too tight, the image may look as though it is cracked. If your print is damaged as you are stretching the canvas, we cannot be held responsible. We can stretch your canvas prints for you so that you don’t have to worry. If any damage occurs in the process, it will be reprinted at no cost. If you do choose to stretch your own canvas, we offer a variety of stretcher bars in all sizes & depths.

How should I protect my prints? How long will my prints last? Are they waterproof?

Your giclee prints are guaranteed to last up to 75 years under normal gallery conditions. We do not recommend hanging your prints in direct sunlight or rooms with high humidity such as a bathroom or kitchen. We always recommend matting and framing your prints with acid free products for protection. A protective coating is applied to all archival canvases however, they are not waterproof.

My print is damaged! What do I do now?

If your print arrives damaged, simply contact our Customer Care team. For more information on returns, please refer to our Return Policy.

Orders

What are my options with discontinued or backordered items?

We provide several alternative options regarding backordered items:

  • You can choose to split the order. The in-stock item will ship first, and the backordered product will ship at a later date with no additional shipping charge

  • You can replace the backordered item with a different item

  • You have the option to cancel your order

Please call our Customer Care team at 800-332-8884 to assist you with backordered items.

Why is a backordered item available to order on your website?

We are constantly getting product back in stock, so in most cases, a delay in delivery is short. In the future we plan to implement a real-time inventory solution for our website to better serve our customers.

How Are Your frames shipped?

We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.

Once I am in the cart or at checkout, how do I continue shopping from the Designer Currated Presentations?

You can continue shopping from Designer Currated Presentations by clicking the back arrow on your internet browser.

Shipping

What are oversized carrier fees?

For items over 55" combined outside dimensions*, an Oversized Carrier Charge is added. This reflects our shippers' surcharges (trust us, we don't like it either!) for such large packages (frames, canvas, mats, etc.). Since your magnificent piece is a little larger, it'll take up more room during transportation, so shipping companies place this Oversized Carrier Charge to help cover their costs associated with it.

*Not sure what your combined outside dimensions are? Simply follow this calculation to estimate your outside dimensions: Width + Height + (4 times the moulding width).

To make sure that the presentation is the absolute best for you, we spend extra time assembling them so you don't have to - trust us, it's not always easy putting together an extra-large frame! In some cases, customers have called in to Customer Care and requested a frame be sent unassembled. While this is an option to potentially reduce the oversize carrier charge, we don't recommend it unless you've done it before. And just a heads up, if you want a frame unassembled, Oversized Carrier Charges still apply if you're ordering a mat or any type of finishing.

We promise, your next masterpiece is worth it - and you're going to love how stunning it turns out (even with that Oversized Carrier Charge). But don't take it from us, see what your fellow creative community members think:

"I have ordered several custom frames at this point - the cost will be significantly less that you would pay at the local frame shop, even including the cost of shipping. Highly recommended. Give this site a try."
Barney, a happy pictureframes.com customer

"I ordered an oversized frame - It was much less expensive than a cheap frame in the local shop - everyone thought I got a great deal. I will definitely shop with them again!"
Mary, a happy pictureframes.com customer

*For items over 90' combined outside dimensions please choose Standard Shipping, Expedited Shipping is not available.

Oversized Carrier Charges

Size in Inches Price
< 55" No Charge
55" - 70" $16.00
71" - 90" $31.50
91" - 120" $210.00
> 121" $295.00

How much does shipping cost?

To make sure your order arrives as beautiful as the day it left our workshop, a tremendous amount of care and effort goes into custom packaging and shipping. Our shipping rates include the cost of parcel, custom packaging materials and extensive labor. Note: For those times when you are using a discount code, shipping rates are calculated using the original, non-discounted prices. More detailed shipping charts are shown below.

The Contiguous 48 States

Order Total Standard Delivery
up to $7.50 $8.50
$7.51 - $25.00 $13.50
$25.01 - $50.00 $17.95
$50.01 - $75.00 $20.95
$75.01 - $100.00 $23.95
$100.01 - $125.00 $27.95
$125.01 - $150.00 $30.95
$150.01 - $175.00 $34.95
$175.01 - $200.00 $36.95
$200.01 - $225.00 $38.95
$225.01 - $250.00 $40.95
$250.01 - $275.00 $43.95
$275.01 - $300.00 $44.95
Over $300.00 Add 16%

HI, AK, PR, VI & GU

Order Total Standard Delivery
Varies 45%

Shipment via UPS, FedEx or USPS only. $35 Minimum charge.

APO & FPO

Order Total Standard Delivery
Varies 35%

Shipment via USPS only. $10 Minimum charge.

Rolled Print Only Pricing for Contiguous 48 States

Order Total Standard Delivery
up to $25.00 $8.75
$25.01 - $50 $11.75
$50.01 - $75 $13.75
$75.01 - $100 $17.50
Over $100 20%

How long will it take for my order to arrive?

The 48 Contiguous United States

Order Type Production Time Standard Shipping 2 Day Shipping Next Day Shipping
Paper or Canvas (print only) 2-3
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Open Back or Empty Frames 2-3
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framing Presentations (without prints) 2-3
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Acrylic or Metal (print only) 3
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Print & Frame Presentations 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Custom Canvas Art 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framed Flat Mirrors 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framed Cork Bulletin Boards 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framed Chalkboards 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framed Dry Erase Boards 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.

^ We stock some popular sizes, produced much more quickly. Please call Customer Care at 800-332-8884 for details.

For US territories or states outside of the 48 contiguous states, please expect a few extra business days for shipping.

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

Can I get My Order faster?

Option 1 - Priority Production is available for $9.50 (on orders under $1,500). Choosing this option creates expedited production of your order. This option is independent of shipping upgrades. If your order is greater than $1,500 please Contact Customer Care, so they can help get your needs met. Print only orders (canvas or paper) and Print & Frame presentations are not available for Priority Production.
Option 2 - Express Shipping is another option. You may choose from Two Day Delivery (2 business days), One Day delivery (1 business day) or Next Business Day Priority (by 12pm). Note: upgrading to express shipping will expedite your shipping time but has no impact on the time needed to craft your order.
Option 3 - Priority Production + Express Shipping = the perfect choice for when you're in a super-duper major hurry! Choosing both options will condense both the speed at which your order is produced, as well as delivered.

Do you ship orders outside the USA?

While pictureframes.com is based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.
If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.
If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to contact us our Customer Care Department for the cost.
International Delivery Times
In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.
Want to know about orders to Canada?
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.
Taxes, Duties, Brokerage Fees and Tariffs
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.
Package Tracking
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.
Alternative Shipping Methods
If you wish to use a shipping method not available through our site, please contact us , so we can make alternative arrangements.
Prices and Shipping Charges
All prices are calculated in United States Dollars (USD).
Size Restrictions
Good news! Metal Frames can be sized up to 83" x 83". For Metal Frame sizes over 83" x 83", please contact Customer Care . Metal Backloaders can be sized up to 24" x 36", because they ship assembled. UPS and FedEx may be required for shipping larger sizes. (typically, more expensive than USPS rates). However, there is a maximum size for non-metal frames and all Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions = Width + Height + (4x Moulding Width).
Mirrors and Glass
Unfortunately, we do not ship mirrors or glass internationally, due to their fragility.

Can I ship to Canada/International/APO/FPO addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.

Can I ship my order as a gift (meaning with no price listed)?

Yes, to ship your order as a gift, put in a Gift Message on the Checkout Order Review page. This allows you to send your gift recipient a custom message and set your order to not print the price on the receipt.

What Carrier Will Ship My Order?

Typically, we ship UPS Ground for the US 48 contiguous states. We do offer upgraded shipping services if you require faster shipping. Oversized packages will ship through a freight service and are not available for expedited shipping.

When will I receive my order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.

How can I track my order?

You will receive an email once your order has shipped with a tracking number through UPS, FedEx or USPS. Orders to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam and Canada will receive tracking numbers through the U.S Postal Service. International orders can be tracked through USPS Priority International.

Can my bubble wrap used in shipping be recycled?

Yes, you can recycle the bubble wrap used in shipping your order just as you would plastic grocery bags. Look for plastic bag recycling bins at your local grocery store or check with your local recycling center. Recycle your plastic bags and bubble wrap in the same place!

Payments, Returns & Refunds

How do I return my package?

For a refund or replacement, please call Customer Care at 800-332-8884. For more information on returns, please refer to our Return Policy.

How long does it take to process a refund?

Processing a refund can take up to 7-10 business days.

What type of payments do you accept?

MasterCard, Visa, American Express, Discover, PayPal.

Can I cancel or change my order once it is placed?

Yes, you can change or cancel your order by contacting our customer care team within one business day of placing your order. After a business day it's possible that your order has already gone into production.

What if I am missing items from my order?

Don't worry - we'll work together to figure this out. Give our Customer Care a call at 800-332-8884 or email us at customercare@pictureframes.com. We can replace missing items if needed. Some orders ship in multiple packages. You may want to double check your shipping confirmation from the carrier's website, but we'll walk you through that process if you need some help.

Customer Care Information

What are your customer care hours?

Call Customer Care at 800-332-8884 Monday-Friday from 8am-7pm EST. Live Chat Monday-Friday from 8am–10pm EST, Saturday from 10am-4pm EST and Sunday from 10am-4pm EST. Email us at customercare@pictureframes.com and we will get back to you within 2 business days. Our hours are extended during the month of December. Please Contact Customer Care for our holiday hours.

If I email or leave a message, when can I expect a response back?

We will do our best to contact you within 2 business days. Note: Business days are Monday - Friday.

How To’s and Instructions