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Frequently Asked Questions

If you've got a question, then we've got an answer. Check out our FAQs below or Contact Customer Care and a member of our team will be happy to help you.

Orders, Shipping, & Returns FAQ

Why is a backordered item available to order on your website?

How are your frames shipped?

How much does shipping cost?

How long will it take for my order to arrive?

Can I get my order faster?

Do you ship orders outside the USA?

Can I ship to Canada/International/APO/FPO addresses?

What Carrier Will Ship My Order?

How can I track my order?

How do I return my package?

How long does it take to process a refund?

What type of payments do you accept?

How Do Installment Payments Work?

Can I cancel or change my order once it is placed?

What if I am missing items from my order?

What are your Customer Care hours?

If I email or leave a message, when can I expect a response back?

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