Privacy & Security
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We use email as a means of communicating with you, our customers. We welcome hearing from you and encourage you to email us with questions, comments or general feedback. We read every email received.
We send you email updates on products, sales, special events and promotions. You always have the opportunity to "opt-out" from receiving these emails by following the "unsubscribe" instructions provided in the email received, or by contacting us directly. Please note, however, that if you "opt out" as described above, we will not be able to remove personally identifiable information about you from the databases of affiliates or third parties with whom we have already shared such information.
pictureframes.com may collect your email address via cookies and pixels on the Website through the use of trusted third party partners. These partners may combine your email information with other information they have access to such as mailing address so that pictureframes.com may serve relevant marketing offers to you via direct mail. If you do not want pictureframes.com to collect information about you, please contact pictureframes.com to opt out.
Consent to pictureframes.com
Please note that your personal information may be processed by pictureframes.com in the country where it was collected, as well as other countries (including the United States).
How We Use the Information We Collect
In order to make improvements in the way we communicate and interact with customers, pictureframes.com may also compile aggregate data from all customers to prepare internal reports. For example, we may collect and analyze collected aggregate information to determine how many visitors arrived at certain pages of the website, how long they stayed on those pages, and where they went afterward. Pictureframes.com does not combine your personally identifiable information with information about pages visited, purchases made, or any other clickstream data.
- serve advertisements
- collect statistics about use of the website and enable such third parties to record information such as:
- your browser type
- IP address
- which ads your browser has viewed
- which website pages you may have been viewing when ads were delivered
- your referring URL
- your geographic location and other interaction information (though not your name or address). Pictureframes.com does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
(1) permitted or required by law; or,
(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
(3) investigating fraud which has already taken place.
The information is not provided to these agencies or companies for marketing purposes.
The information you give us and information about your order(s) may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please contact Customer Care at 800-332-8884.
We may operate sweepstakes, contests, raffles, games and similar promotions through the website. We typically ask you for certain personally identifiable information when you enter and, if applicable, win a sweepstake, contest, raffle, game or similar promotion. We reserve the right to share this personally identifiable information with third-party sponsors of such sweepstakes, contests, raffles, games and promotions (irrespective of whether it is hosted by us), or otherwise in accordance with the rules applicable to such sweepstakes, contests, raffles, games or promotions. You should carefully review the rules of each sweepstake, contest, raffle, game and promotion in which you participate through the website, as they may contain additional important information about pictureframes.com's or a sponsor's use of your personally identifiable information
In the event there is a change in the corporate structure of Graphik Dimensions Ltd./pictureframes.com such as, but not limited to, a merger, consolidation, sale, liquidation, or transfer of substantial assets, Graphik Dimensions may, in its sole discretion, transfer, sell or assign information collected on and through this website including, without limitation, personally identifiable information concerning visitors, to one or more affiliated or unaffiliated third party.
How and Why We Collect Personal Information
The personal information we gather from you helps us learn about visitors to our website, our guests (customers) and potential guests. We use this information to better tailor the features, performance and support of our products and services, and to offer you additional information and opportunities.
We collect personal information that you submit to us voluntarily through our website in the following ways:
- When you register on the website to set up an account
- When you sign up to get information about special savings by email
- When you purchase a gift card we collect the recipient’s name and address
- When you sign up to become a member of the pictureframes.com Affiliate Program
- When you contact us by sending us email
- When you enter a sweepstake or participate in a survey
We also collect personal information through the use of technology, without you submitting that information, as follows:
- As you navigate our website certain information may be collected passively, including your Internet protocol address, browser type, domain names, access times, and operating system
- Finally, we may receive personal information about you from other sources such as postal mail, telephone or fax. We may add this information to the information we have already collected from you via our website in order to improve the products and services we provide
All of this information is kept in a highly secure and encrypted environment.
In compliance with the European Union General Data Protection Regulation EU citizens have the right to review, update, control and remove personal data from Graphik Dimensions marketing and internal systems at no charge. Please email our Customer Care specialist with your request at: EUPrivacy@pictureframes.com
This policy was last updated in May 2018.
Pictureframes.com is fully committed to the highest data security possible. Be assured that all information relating to our customers is stored in a highly secure environment, and all credit card information is processed and stored in an encrypted format. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information you provide us online. In the unlikely event that we believe the security of your personally identifiable Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is, in our sole discretion, appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email. If you receive an email or other correspondence requesting that you provide any sensitive information (including your site password or credit card information) via email or to a website that does not seem to be affiliated with pictureframes.com, or that otherwise seems suspicious to you, please contact us immediately at 800-332-8884.