How Do I Make a Return?
Ready-to-Love Guarantee: If something went wrong with creating or packaging your Masterpiece, we’ll make it right.
- For a refund or replacement, please call Customer Care at 800-332-8884. Please have the following information handy in order for us to process a refund or replacement: name on your order, order number, reason for returning, the full credit card and CVV number used to place the order. For Customer Care hours, view our Contact Customer Care page.
- A friendly team member will issue your return label with our special discounted shipping rate to save you a few bucks. Then just ship your item back to us in the original packaging. It’s eco-friendly, not to mention easy-peasy.
- We will issue your return within 3 business days, but sometimes credit card companies can drag their feet on their end. So in the meantime, you can binge-watch a couple seasons of your favorite show. One billing cycle later, voila! The credit will be back in your account.
- Returns, refunds or replacements are available within 45 days of the order delivery date.
- Please inspect your order within 48 hours of receipt and contact Customer Care if you have any questions or concerns.
- The cost of the return label is deducted from your refund.
- The original shipping charge is not reimbursed.
For Those Big Beautiful Bulk Orders:
Bulk & large volume orders are not returnable and non-refundable. To ensure you are 100% confident in your beautiful new game-changing décor, PLEASE ORDER A SAMPLE of the frame(s) you intend to order. It’ll be like peeking at your Christmas presents.
For clearance (WX) items and length moulding, we can’t provide returns or exchanges. We also can't provide samples for clearance items. If you receive a damaged clearance item, we may not be able to replace it, but our super-friendly Customer Care Team can help you come up with a just-as-awesome back-up plan. Bulk & large volume orders cannot be returned and are non-refundable. We highly recommend ordering samples of your frame(s) before ordering in bulk.