I'm Ordering Something Large, Will There be Oversized Carrier Charges?

How Much Does Shipping Cost?

To make sure your order arrives as beautiful as the day it left our workshop, a tremendous amount of care and effort goes into custom packaging and shipping. Our shipping rates include the cost of parcel, custom packaging materials and extensive labor. Note: For those times when you are using a discount code, shipping rates are calculated using the original, undiscounted prices. More detailed shipping charts are shown below. All backorders released on orders placed before 1/27/2022 may incur new adjusted shipping charges.

How Long Will it Take for My Order to Arrive?

How Can I Get My Order Even Faster?

Express Shipping is an option. You may choose from Two Day Delivery (2 business days), One Day delivery (1 business day) or Next Business Day Priority (by 12pm). Note: upgrading to express shipping will expedite your shipping time only, the time needed to craft your order remains the same.
Note: Expedited shipping not available for orders shipping freight.

Will My Order Ship in One Big Box or in Multiple Pieces?

Whenever possible we ship all items within an order together as one shipment . However it is possible, due to order size, or inventory that items within an order will ship separately. Please contact customer service if you have a question concerning your shipments

Do You Ship Orders Outside the U.S.?

While pictureframes.com is based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.

If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.

If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to Contact Customer Care for the cost.

International Delivery Times
In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.

Want to know about orders to Canada?
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.

Taxes, Duties, Brokerage Fees and Tariffs
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.

Package Tracking
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.

Alternative Shipping Methods
If you wish to use a shipping method not available through our site, please Contact Customer Care, so we can make alternative arrangements.

Prices and Shipping Charges
All prices are calculated in United States Dollars (USD).

Size Restrictions
Good news! Metal Frames can be sized up to 83" x 83". For Metal Frame sizes over 83" x 83", please Contact Customer Care. Metal Backloaders can be sized up to 24" x 36", because they ship assembled. UPS and FedEx may be required for shipping larger sizes. (typically more expensive than USPS rates).

However, there is a maximum size for non-metal frames and all Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions = Width + Height + (4x Moulding Width).

APO/FPO customers should proceed as U.S. customers. Some items are not eligible for international shipping due to size and tariff restrictions. All international orders must have a ship-to destination outside of the United States. International Shipments are based on US Funds. Acceptance of credit cards for International Orders is subject to terms. Some destination countries may require alternative payment methods such as International Money orders drawn on U.S. funds or wire transfers. In the event of exceptional payment requirements, an advisor will notify you of alternative payment options.

Free Shipping promotions cannot be applied to International Orders. You can view your complete total, including shipping fees during checkout for those countries that are part of our automated shipping process (non-qualifying countries will require a specialized quote). All International orders are shipped Delivery Duties Unpaid and customers are responsible for all associated duties, taxes, brokerage and tariffs if applicable.

International, Alaska and Hawaii shipping orders require additional charges so they will be placed on hold. Customer Care will email the full shipping price for your approval before orders go into production.