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Shipping Information

Committed to a WOW experience, we're proud to fulfill orders with the fastest turn-around time in our industry. The vast majority of orders are processed, produced and shipped within 2-3 business days - including custom!

Need to get your gift there on time? See our Shipping Schedule

I'm Ordering Something Large, Will There be Oversized Carrier Charges?

For items over 55" combined outside dimensions*, an Oversized Carrier Charge is added. This reflects our shippers' surcharges (trust us, we don't like it either!) for such large packages (frames, canvas, mats, etc.). Since your magnificent piece is a little larger, it'll take up more room during transportation, so shipping companies place this Oversized Carrier Charge to help cover their costs associated with it.

*Not sure what your combined outside dimensions are? Simply follow this calculation to estimate your outside dimensions: Width + Height + (4 times the moulding width).

To make sure that the presentation is the absolute best for you, we spend extra time assembling them so you don't have to - trust us, it's not always easy putting together an extra-large frame! In some cases, customers have called in to Customer Care and requested a frame be sent unassembled. While this is an option to potentially reduce the oversize carrier charge, we don't recommend it unless you've done it before. And just a heads up, if you want a frame unassembled, Oversized Carrier Charges still apply if you're ordering a mat or any type of finishing.

We promise, your next masterpiece is worth it - and you're going to love how stunning it turns out (even with that Oversized Carrier Charge). But don't take it from us, see what your fellow creative community members think:

"I have ordered several custom frames at this point - the cost will be significantly less that you would pay at the local frame shop, even including the cost of shipping. Highly recommended. Give this site a try."
Barney, a happy pictureframes.com customer

"I ordered an oversized frame - It was much less expensive than a cheap frame in the local shop - everyone thought I got a great deal. I will definitely shop with them again!"
Mary, a happy pictureframes.com customer

*For items over 90' combined outside dimensions please choose Standard Shipping, Expedited Shipping is not available.

Oversized Carrier Charges

Size in Inches Price
< 55" No Charge
55" - 70" $16.00
71" - 90" $31.50
91" - 120" $210.00
> 121" $295.00

How Much Does Shipping Cost?

To make sure your order arrives as beautiful as the day it left our workshop, a tremendous amount of care and effort goes into custom packaging and shipping. Our shipping rates include the cost of parcel, custom packaging materials and extensive labor. Note: For those times when you are using a discount code, shipping rates are calculated using the original, undiscounted prices. More detailed shipping charts are shown below.

The Contiguous 48 States

Order Total Standard Delivery
up to $7.50 $8.50
$7.51 - $25.00 $13.50
$25.01 - $50.00 $17.95
$50.01 - $75.00 $20.95
$75.01 - $100.00 $23.95
$100.01 - $125.00 $27.95
$125.01 - $150.00 $30.95
$150.01 - $175.00 $34.95
$175.01 - $200.00 $36.95
$200.01 - $225.00 $38.95
$225.01 - $250.00 $40.95
$250.01 - $275.00 $43.95
$275.01 - $300.00 $44.95
Over $300.00 Add 16%

HI, AK, PR, VI & GU

Order Total Standard Delivery
Varies 45%

Shipment via UPS, FedEx or USPS only. $35 Minimum charge.

APO & FPO

Order Total Standard Delivery
Varies 35%

Shipment via USPS only. $10 Minimum charge.

Rolled Print Only Pricing for Contiguous 48 States

Order Total Standard Delivery
up to $25.00 $8.75
$25.01 - $50 $11.75
$50.01 - $75 $13.75
$75.01 - $100 $17.50
Over $100 20%

How Long Will it Take for My Order to Arrive?

The 48 Contiguous United States

Order Type Production Time Standard Shipping 2 Day Shipping Next Day Shipping
Paper or Canvas (print only) 2-3
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Open Back or Empty Frames 2-3
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framing Presentations (without prints) 2-3
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Acrylic or Metal (print only) 3
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Print & Frame Presentations 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Custom Canvas Art 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framed Flat Mirrors 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framed Cork Bulletin Boards 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framed Chalkboards 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day
Framed Dry Erase Boards 3-4
Bus. Days
3-7
Bus. Days*
2
Bus. Days
1
Bus. Day

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.

^ We stock some popular sizes, produced much more quickly. Please call Customer Care at 800-332-8884 for details.

For US territories or states outside of the 48 contiguous states, please expect a few extra business days for shipping.

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

How Can I Get My Order Even Faster?

Option 1 - Priority Production is available for $9.50 (on orders under $1,500). Choosing this option creates expedited production of your order. Note: this option is independent of shipping upgrades.

If your order is greater than $1,500, please Contact Customer Care so they can help get your needs met.

Shadow boxes, print only orders (canvas or paper) and Print & Frame presentations are not available for Priority Production.

Option 2 - Express Shipping is another option. You may choose from Two Day Delivery (2 business days), One Day delivery (1 business day) or Next Business Day Priority (by 12pm). Note: upgrading to express shipping will expedite your shipping time, but has no impact on the time needed to craft your order.

Option 3 - Priority Production + Express Shipping is the perfect choice for when you're in a super-duper major hurry! Choosing both of these options will condense both the speed at which your order is produced, as well as delivered.

Do You Ship Orders Outside the U.S.?

While pictureframes.com is based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.

If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.

If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to Contact Customer Care for the cost.

International Delivery Times
In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.

Want to know about orders to Canada?
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.

Taxes, Duties, Brokerage Fees and Tariffs
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.

Package Tracking
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.

Alternative Shipping Methods
If you wish to use a shipping method not available through our site, please Contact Customer Care, so we can make alternative arrangements.

Prices and Shipping Charges
All prices are calculated in United States Dollars (USD).

Size Restrictions
Good news! Metal Frames can be sized up to 83" x 83". For Metal Frame sizes over 83" x 83", please Contact Customer Care. Metal Backloaders can be sized up to 24" x 36", because they ship assembled. UPS and FedEx may be required for shipping larger sizes. (typically more expensive than USPS rates).

However, there is a maximum size for non-metal frames and all Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions = Width + Height + (4x Moulding Width).

Mirrors and Glass
Unfortunately, we do not ship mirrors or glass internationally, due to their fragility.

What countries do you ship to?

Below lists all the countries that we ship to.

Americas

Andorra Costa Rica
Argentina Domnican Republic
Bahamas Guam
Barbados Mexico
Belize Panama
Bermuda Puerto Rico
Brazil Virgin Islands (British)
Canada Virgin Islands (USA)
Cayman Islands    
Chile    
Columbia    

Europe

Austria Liechtenstein
Belgium Luxembourg
Denmark Monaco
Finland Netherlands
France New Zealand
Germany Norway
Greece Portugal
Hungary Spain
Iceland Sweden
Ireland Switzerland
Italy United Kingdom

Asia/Pacific

Australia
China
Hong Kong
India
Indonesia
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan

Middle East

Israel
Saudi Arabia

Africa

Egypt

APO/FPO customers should proceed as U.S. customers. Some items are not eligible for international shipping due to size and tariff restrictions. All international orders must have a ship-to destination outside of the United States. International Shipments are based on US Funds. Acceptance of credit cards for International Orders is subject to terms. Some destination countries may require alternative payment methods such as International Money orders drawn on U.S. funds or wire transfers. In the event of exceptional payment requirements, an advisor will notify you of alternative payment options.

Free Shipping promotions cannot be applied to International Orders. You can view your complete total, including shipping fees during checkout for those countries that are part of our automated shipping process (non-qualifying countries will require a specialized quote). All International orders are shipped Delivery Duties Unpaid and customers are responsible for all associated duties, taxes, brokerage and tariffs if applicable.

International Shipping orders require additional charges so they will be placed on hold. Customer Care will email the full shipping price for your approval before orders go into production.