Do You Ship Orders Outside the U.S.?
While pictureframes.com is based in the United States, we've happily shipped orders to a great number of
non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.
If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates.
We will contact you if the weight of your item requires special pricing.
If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to Contact Customer Care for the cost.
International Delivery Times
In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping.
Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.
Want to know about orders to Canada?
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.
All Canadian orders will include a NAFTA statement of declaration.
Taxes, Duties, Brokerage Fees and Tariffs
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier.
Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.
Alternative Shipping Methods
If you wish to use a shipping method not available through our site, please Contact Customer Care, so we can make alternative arrangements.
Prices and Shipping Charges
All prices are calculated in United States Dollars (USD).
Good news! Metal Frames can be sized up to 83" x 83". For Metal Frame sizes over 83" x 83", please Contact Customer Care.
Metal Backloaders can be sized up to 24" x 36", because they ship assembled.
UPS and FedEx may be required for shipping larger sizes. (typically more expensive than USPS rates).
However, there is a maximum size for non-metal frames and all Print & Frame orders.
This restriction varies by country and typically cannot exceed Outside Dimensions = Width + Height + (4x Moulding Width).
Mirrors and Glass
Unfortunately, we do not ship mirrors or glass internationally, due to their fragility.