Customer Support
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C. C. CHAPMAN“Canvaspop is definitely something to be proud of. I'm without question a long term customer now.”
Questions & Answers
Why is a backordered item available to order on your website?
We are constantly getting product back in stock, so in most cases, a delay in delivery is short. In the future we plan to implement a real-time inventory solution for our website to better serve our customers.
How are your frames shipped?
We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is wrapped in foam padding and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.
How much does shipping cost?
To make sure your order arrives as beautiful as the day it left our workshop, a tremendous amount of care and effort goes into custom packaging and shipping. Our shipping rates include the cost of the parcel, custom packaging materials, and extensive labor. Shipping cost is based on the selected shipping service, the number of products in the order, and the dimensions of the products in the order.
How long will it take for my order to arrive?
*Upon placing your order, our shipping process initiates within 24 hours. We aim to dispatch your item within 4 to 5 business days, ensuring a swift transition from purchase to shipment. Our dedicated team works efficiently to meet this timeline, providing you with a timely and seamless delivery experience. Please reach out to our Customer Service Team at customercare@pictureframes.com or chat with a customer care representative if you have questions or concerns.
Can I get my order faster?
Rush Shipping is an option - this provides 2 business day shipping for your order. Note: upgrading to rush shipping will reduce your shipping time, the time needed to build your custom order remains the same.
Do you ship orders outside the USA?
While pictureframes.com is based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.
If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.
If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to contact our Customer Care Department for the cost.
International Delivery Times
In addition to our production time, International orders usually take 6-10 business days to many major markets for
shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS
or FedEx depending on size & weight.
Want to know about orders to Canada?
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx
depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.
Taxes, Duties, Brokerage Fees and Tariffs
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be
responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be
used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates
will be used for business customers, but they may assign their own broker once they receive a customs notification.
Package Tracking
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable
customs declaration form.
Alternative Shipping Methods
If you wish to use a shipping method not available through our site, please contact us, so we can make alternative
arrangements.
Prices and Shipping Charges
All prices are calculated in United States Dollars (USD).
Size Restrictions
Good news! Metal Frames can be sized up to 83" x 83". UPS and FedEx may be required for shipping larger sizes.
(typically, more expensive than USPS rates). However, there is a maximum size for non-metal frames and all
Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions =
Width + Height + (4x Moulding Width).
Can I ship to Canada/International/APO/FPO addresses?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.
What Carrier Will Ship My Order?
Typically, we ship UPS Ground for the US 48 contiguous states. We do offer upgraded shipping services if you require faster shipping. Oversized packages will ship through a freight service and are not available for expedited shipping.
How can I track my order?
You will receive an email once your order has shipped with a tracking number through UPS, FedEx or USPS. Orders to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam and Canada will receive tracking numbers through the U.S Postal Service. International orders can be tracked through USPS Priority International.
How do I return my package?
For a refund or replacement, please call Customer Care at 800-332-8884. For more information on returns, please refer to our Return Policy.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
What type of payments do you accept?
MasterCard, Visa, American Express, Discover, Apple Pay, Google Pay, PayPal, PayPal Credit, PayPal Pay in 4.
How Do Installment Payments Work?
You have the option of paying with installments through either PayPal Credit or PayPal's “Pay in 4” feature. Each option has terms and conditions predetermined by Paypal, which you can learn more about at these links: PayPal Credit, PayPal Pay in 4.
Can I cancel or change my order once it is placed?
Please note that since our products are custom-made, once your order has begun production, it may not be possible to edit or cancel. Please contact Customer Care at 800-332-8884 with your order information to see whether it's possible to update or cancel your order.
What if I am missing items from my order?
Don't worry - we'll work together to figure this out. Give our Customer Care a call at 800-332-8884 or email us at customercare@pictureframes.com. We can replace missing items if needed. Some orders ship in multiple packages. You may want to double-check your shipping confirmation from the carrier's website, but we'll walk you through that process if you need some help.
What are your Customer Care hours?
For Customer Care hours, please visit our Contact Us page.
If I email or leave a message, when can I expect a response back?
We will do our best to contact you within 3 business days. Note: Business days are Monday - Friday.
What is a rabbet?
We know you're thinking of a fluffy, long-eared animal that hops its way around when you see the word "rabbet," but one of those little cuties would be spelled "rabbit." When it comes to framing, a rabbet is the recess on the back inside edge of the frame into which your artwork fits. "Rabbet size" refers to the depth of this recess, and for most framing projects, any rabbet size is fine.
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Custom Frames
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Ready-Made Frames
These frames have open rabbets, so they will work for almost any framing project.
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Metal Frames
Most of our metal frames have enclosed rabbets. When you're framing a very thick piece - like a stretched canvas - in a metal frame, be sure to choose one with a rabbet that will accommodate the thickness of the piece.
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Canvas Floater Frames
The depth of your canvas should closely match the depth of your canvas floater.
What is an open back or ready-made frame?
An open back ready-made frame is a standard sized picture frame. When you order a ready-made frame from pictureframes.com, you're saving money! That's because we've pre-assembled these frames to fit the most popular and frequently occurring sizes for artwork, photography and documents. At pictureframes.com, these sizes include (in inches):
4x6 | 5x7 | 8x10 | 8½x11 |
9x12 | 8x12 | 12x24 | 16x20 |
11x14 | 12x16 | 12x18 | 18x24 |
14x18 | 20x24 | 20x30 | 22x28 |
If the artwork you are framing has different dimensions than those listed below, order a Custom-Made frame for the perfect fit!
Are your frames made in the USA?
We seek the finest quality materials and are proud that the vast majority of our frames are both sourced & made in the USA. 100% of our finishing - including matting, glazing & backing - is from USA sources and all finished products are assembled in the USA. We also use upcycled materials from USA sources wherever possible (ex: reclaimed fence board and barn wood found right here in the USA).
How will my frame arrive? Do I have to assemble it?
Ready-Made and Custom-Made frames are typically shipped assembled with free hanging hardware. However, most metal frames will need to be assembled upon arrival. An easy assembly kit is included. All you need is a screwdriver.
How do I hang my frame?
All frames ship with free hanging hardware which includes D-rings and hanging wire. For larger frames we suggest hanging the frame directly from the included D-rings for stability.
Do you use an industry standard allowance for your frames?
To help your art, acrylic front and backing all fit securely inside the frame without being TOO tight, we typically allow for an extra ⅛th of an inch allowance. So, your frame will be just slightly larger than the image size you enter to hold everything properly.
How do I measure my artwork for framing?
Measure the exact width (w) and height (h) of the outside dimensions of the image or artwork in inches. If you are planning to frame a canvas, measure from outside wrapped corner to outside wrapped corner.
Do the back of your frames come finished?
While we take great care to make sure each frame will look stunning on your wall, we do not finish the back of our frames. As such, you may occasionally see some rough, unfinished marks on the back of our handcrafted frames that include, but are not limited to, paint spots, scuffs, and measurement marks.
Do you pattern match on frame corners?
We do not pattern match on frame corners. This is an eco-conscious decision that helps significantly reduce waste and save cost for our Creative Community. If you are looking for a closed-corner frame, please take a look at our Ready-Made Frames Collections, or our Photo Frames Collections, each of which have frames with closed, matched corners and come in ready-made sizes only.
If you are looking for a custom sized frame with corners that match closely, consider our Studio Collection or Black Satin Collection.
For custom sized ornate frames that provide more closely matched patterns, try ornate frames with tighter patterns such as those in our Slimwoods Collection.
We make sure every frame that hangs on your wall looks absolutely amazing and gallery ready. Our ornate frames with large patterns are no exception. Here are some examples of what these frames look like at the corners and in rooms:
RR2 Ornate Gold Picture Frame in Renaissance Collection
PAZ13 Ornate Antique Silver Picture Frame in Palazzo Collection
What is glazing?
Glazing refers to the strong sheet of clear acrylic that covers and protects your artwork once framed. We offer four types of acrylic fronts with foamcore backing to fit your individual needs.
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Classic (Clear Acrylic and Foamcore Backing)
Consists of a 3/16" thick foamcore backing board and "glass-like" 1/16" thick clear acrylic. This bestseller is a classic finishing choice - perfect for artwork and photography of all kinds. Foamcore is a great choice because it has a higher level of protection for framed items than corrugated backing. Its white finish preserves the integrity of translucent artwork. It doubles as a dust cover thanks to its neat, clean appearance, and it works well for dry mounting objects to the backing.
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Classic Non-Glare (Non-Glare Acrylic and Foamcore Backing)
Includes all the same benefits as the Clear Acrylic option, but with one major distinction: the 1/16" thick non-glare acrylic cuts down the glare on items in direct light or near windows. Note: This finishing option should not be used with shadow boxes or presentations with more than one mat due to increased distortion.
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Premium Heavy-Duty (Heavy-Duty Clear Acrylic and Foamcore Backing)
Consists of a 3/16" thick foamcore backing board and "glass-like" 3/32" thick clear acrylic. This best seller is a classic finishing choice - perfect for larger artwork and photography and shadow box presentations. Foamcore is a great choice because it has a higher level of protection for framed items than corrugated backing. It doubles as a dust cover thanks to its neat, clean appearance. The smooth, white surface is ideal for dry mounting objects and preventing ripples in thin artwork.
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Premium Archival (UV Protective Acrylic and Acid-Free Foamcore Backing)
This framing option grants the best protection when preservation is the primary concern. Both the 3/16" thick, acid-free foamcore and the 3/32" thick UV protective acrylic helps guard an image against deterioration and fading - preserving your most treasured, irreplaceable items for generations. Perfect for: Vintage family photos, priceless artwork & historic and heirloom documents.
Do you sell glass?
We offer acrylic glazing instead of glass for most of our custom, ready-made and metal frames. Acrylic is shatterproof, lightweight and provides the same level of clarity as framing glass. It also offers the same UV protection. Glass is only included in our all-inclusive presentations, available in the Photo Frames section of the website.
Why is acrylic glazing an additional charge?
In an effort to ensure minimal waste and to keep costs low, we enable our customers to order their frame components individually. Because many of our customers use our frames for their original paintings, which do not require acrylic glazing, we give our customers the option of having acrylic glazing included in their order whether they are framing an unstretched canvas, painting or ordering a print.
What is the blue film on my acrylic?
The blue film is a protective film on the acrylic to prevent scratches and other types of damage during shipping. Removal involves peeling the film off both sides of the acrylic glazing.
Why didn't my frame come with acrylic front or backing?
Our frames don't automatically include acrylic glazing because not all artwork needs it. For example, the professional Artist community that we serve would not need acrylic for their canvas paintings because glazing would damage their work. So that's why we offer acrylic as a separate add-on item during the ordering process after you select your frame. We never want to send you something that you don't need because that would be wasteful.
If you have questions about acrylic front or backing call 800-332-8884 and one of our Customer Care Advisors will help you out.
Do your frames come with a finishing kit?
Not all customers will need a finishing kit (the acrylic front and backing materials) with their frame purchase. In order to reduce waste, a finishing kit is an optional selection you may choose to add on to a frame.
Do you offer volume or bulk printing & framing services?
We provide high-volume printing and framing services through our Business Services department. Each and every bulk order receives a custom quote to provide maximum value for you. Call 877-367-2689 for a free consultation or fill out our online Contact Form.
What types of paper do you print on?
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Economy Semi-Gloss Photo
This versatile photo paper is the foundation for all kinds of decor-quality photos and prints. It's a budget-friendly choice with a bright white with a fine pearl finish, best for indoor photos and posters where archival quality is not important.
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Premium Glossy Photo
This ultra-gloss finish has luxuriant depth and vivid color. With a neutral tone, high D-max and ink saturation, this Premium Glossy Photo paper is an outstanding choice for giclee reproductions.
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Premium Archival Matte Photo
Long-lasting and versatile, this heavyweight matte finish paper is engineered for high contrast and a crisp reproduction of high-resolution images. It is a neutral white paper ideal for black and white photography and is acid-free for archival longevity.
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Premium Luster Photo
Preferred by portrait photographers for its cheerful sheen, this luster finish also has a delicate sparkle that makes images of water scintillate. With a neutral tone, high D-max and ink saturation, this is an outstanding choice for giclee reproductions.
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Premium Semi-Matte Photo
Artists and photographers love this paper for its understated semi-matte finish, optimized for maximum presentation quality with minimum glare. With a neutral tone, high D-max and ink saturation, this is an outstanding choice for giclee reproductions.
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Cool Tone Picture Rag
Popular among photographers for its exceptional expression of black and white imagery, Picture Rag also holds incredibly vivid and true colors. Cool Tone Picture Rag is an acid-free paper made from 100% cotton rag for archival longevity.
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Velvet Digital Art
This radiant white paper offers vivid color reproduction and deep, rich blacks for amazing contrast. A subtle texture gently softens the overall effect, adding an extra hint of warmth to reproductions of oils and pastels, and a softer edge to photography. Velvet Digital Art is a 100% cotton rag paper for archival longevity.
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Cold Press Watercolor
The textured finish and satisfying weight of this fine art paper provides an authentic look and feel for reproductions of watercolor art and creates spectacular photography. Collectors will appreciate this paper's rigidity and surface feel. It is a neutral-toned, acid-free paper made from 100% cotton rag for archival longevity.
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Hahnemuehle Photo Rag 308
This paper's extra-smooth, semi-matte surface will pick up every detail. Its bright but neutral tone makes it equally suitable for color and black and white photography. Hahnemuehle Photo Rag 308 paper is made from 100% cotton rag for archival longevity.
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Hahnemuehle Bamboo Eco Matte
Made with fibers from Bamboo grass & pure spring water, this eco-friendly paper is particularly suitable for warm-toned color and monochromatic prints. Bamboo paper has excellent contrast & sharpness and serves well for either black & white or color printing.
How large should I make my own digital files?
If you know how to create your own digital files, make sure they are 300 DPI/PPI (dots per inch/pixels per inch) at actual output (print) size. Also, make sure you use RGB (red/green/blue) because our printers and RIP software are profiled to print only RGB files. We prefer .tiff format with no compression, but .jpeg format is also acceptable. Note: For those of you using Photoshop or a similar program, remember to merge all visible layers, including text layers.
How large of an image can you print?
The max print size depends on which paper substrate you choose to print on. However, most of our state-of-the-art printers will print as large as 50 x 80+ inches. (Length is not an issue because our papers come on long continuous rolls.) We can print images with a minimum of 1-inch border as wide as 50 inches. We can stretch canvases up to 50 x 50 inches. However, because of shipping costs, the largest presentation size (including any frame) that you can order online is 48" x 83".
Is it common to print a photograph on watercolor paper or non photographic paper?
Yes. With the advancement of the giclee method, many photographers are now enjoying the choice of art papers, canvas, and other substrates to gain a desired texture, softening effect and image quality.
Do you print on canvas?
Yes! We have 2 types of canvas that we print on: Gallery Grade Satin Canvas and Gallery Grade Glossy Canvas. To learn more about these types of canvas, visit this canvas FAQ..
Can I stretch my canvas prints when they arrive?
Yes, but please take great care! Stretching a giclee printed canvas is a more delicate process than stretching a blank canvas. If you stretch too tight, the image may look as though it is cracked. If your print is damaged as you are stretching the canvas, we cannot be held responsible. We can stretch your canvas prints for you so that you don't have to worry. If any damage occurs in the process, it will be reprinted at no cost.
What is a metal print?
Metal prints are images printed directly onto on metal through a dye-sublimation process that infuses your picture into the aluminum. These prints bring your photos to life with vibrant, luminescent colors, are extremely durable (perfect for outdoor spaces) and will straight up take your breath away.
What types of images are best to print on metal?
The best photos to print on Metal use light in an interesting way and have very vivid colors. Water, cars, sunsets, cityscapes, starry nights, landscapes and space pictures are just a few scenes that make amazing Metal Prints. If you're not sure if your photo will work as a metal print, give our expert Customer Care team a call.
How much do metal prints cost?
Below are prices on popular sizes.
Size in Inches | Price |
8 x 8 | $41.00 |
8 x 10 | $45.00 |
12 x 12 | $61.00 |
16 x 20 | $105.00 |
18 x 24 | $133.00 |
For bulk order discounts, contact a Business Services Specialist at 877-367-2689 or business@pictureframes.com
How do I hang my metal print?
Metal prints come complete with a wood hanging system with wire hanger and circular wall protector pads to prevent wall scratches.
What is a wood print?
Wood prints are images that are printed directly onto ¾" maple wood, giving true, natural character to your photos that is unmatched in its uniqueness. This printing technique allows for the maple wood grain to show through your picture, giving it very fluid, down-to-earth characteristics unlike any other print type. Each print is unique because no two pieces of wood have the same grain pattern.
What types of images are best to print on wood?
The best photos to print on wood are pictures of nature, landscapes, waterscapes, or designs for your restaurant or business. The lighter the colors are in your picture the more the wood grain will show through.
How much do wood prints cost?
Below are prices on popular sizes.
Size in Inches | Price |
8 x 8 | $52.40 |
8 x 10 | $58.00 |
12 x 12 | $80.40 |
16 x 20 | $142.00 |
18 x 24 | $181.20 |
For bulk order discounts, contact a Business Services Specialist at 877-367-2689 or business@pictureframes.com
How do you hang a wood print?
Wood prints that are under 12" come with small D-hangers attached to the back. For wood prints larger than 12", a 2-piece interlocking cleat hanging system is included.
The 1st piece will comes attached to your wood print.
What are acrylic prints?
Acrylic prints are super awesome, eye-popping, “oh my gosh is that real?” print presentations that create modern and unique wall art for any space. The detail is sharp and stunning, with your picture being printed on specialized gloss paper and sealed behind acrylic. They arrive ready-to-hang and ready-to-start-turning-heads on your walls
.How much do acrylic prints cost?
Below are prices on popular sizes.
Size in Inches | Price |
8 x 8 | $52.40 |
8 x 10 | $58.00 |
12 x 12 | $80.40 |
16 x 20 | $142.00 |
18 x 24 | $181.20 |
For bulk order discounts, contact a Business Services Specialist at 877-367-2689 or business@pictureframes.com.
How do I clean my acrylic print?
So, you're having a dinner party and your friends are enjoying your delicious mini quiches. Then they notice your beautiful Acrylic Print on the wall and exclaim, "WOW, what's that? It's so awesome!" And then it happens… they reach out with their quiche-y covered fingers and poke your art leaving a ghastly smear. Oh, the horror! Whether you've got fingerprints or just plain old dust, it's best to use an Acrylic Cleaner with a soft cloth to avoid scratches. A simple wipe down and your Acrylic Print will look brand new and ready for its next poke attack.
Are acrylic prints waterproof?
We don't mean to rain on your parade if you had your heart set on hanging your acrylic print outdoors, but rain really will harm it. However, acrylic prints do have water-resistant qualities, so they do fine adding eye-popping beauty to rooms with moisture, like bathrooms and indoor pool areas. (Just keep them out of cannonball range).
How are glossy acrylic prints made?
Your picture is printed on specialized gloss paper and then it's sealed behind the acrylic with a delicate process, leaving it free of tears and bubbles. A sturdy aluminum composite panel is added for protection and stability. A wood hanging system is then added to the aluminum composite. The hanging system comes complete with wire hanger and circular wall protector pads to prevent wall scratches.
What is the depth of a glossy acrylic print?
The glossy acrylic print is made up of 3 parts, the laminated acrylic print (1/16" depth), aluminum composite backing (⅛" depth) and the wooden frame & wire hanging system (½" depth).
All of these combined is a total off-wall depth of approximately ¾".
How are glossy acrylic prints with standoffs made?
The glossy acrylic print with standoffs is made up of 3 parts, the front metal chrome finish standoff cap (¼" depth), laminated acrylic print (¼" depth) and the back metal chrome finish standoff barrel (¾" depth). All of these combined is a total off-wall depth of approximately 1" and a total depth of approximately 1¼".
My print is damaged! What do I do now?
If your print arrives damaged, simply contact our Customer Care team. For more information on returns, please refer to our Return Policy.
How do I order a rolled paper or canvas print?
Prints can be ordered in the Canvas Prints section in the top navigation. To get started, upload your image and choose your print size. Select the 'Print This Image' button. Choose your canvas or paper substrate and click the 'Add to Cart' button. If you choose to print your image on a canvas, select the 'Rolled Canvas' option and click the 'Add to Cart' button.
What frame should I choose for my canvas?
For canvas floater frames, we recommend selecting frames with a rabbet depth that is close to the depth of your canvas. If you choose a floater frame that does not share the same depth as your canvas, then your canvas art will stand out beyond the face of your canvas floater frame. Canvas also works well with other frames that are at least 2½ inches wide or have a deep rabbet to hold your canvas in place.
What are giclée canvas prints?
Giclée (pronounced "gee-clay") is a highly sophisticated inkjet printing process that uses fade-resistant archival inks to produce prints that last. Even museums have realized the vast potential of this technology, making giclée editions a permanent part of their collections. Fine art giclée printing is now the print method of choice for professionals. But you can create your own Giclée canvas print capturing cherished life moments and your museum quality print will arrive beautifully vivid, ready to hang.
What is the difference between ¾" stretched canvas and gallery wraps?
A ¾" stretched canvas is a classic presentation that's tautly stretched over an all-wood ⅝" stretcher bar and stapled in place for a finished depth of ¾". Stapling is always done on the back for the more professional look that sets us apart from our competitors. This classic size is the most frame-friendly depth, finished with a standard, white border wrap and works well with hundreds of frame choices. A gallery wrap uses a thicker, all wood stretcher bar for a final depth of either 1", 1½" or 2". It's most commonly used when the canvas is hung unframed as a stand-alone work of art or in a canvas floater frame with exposed edges. Choose from three border styles - mirrored image, black or white.
What is a mirrored image border?
The very edges of your image will be copied and flipped to cover the outer edge of the gallery wrap. The entire original work will be visible. It's just an artistic way to add visual interest to your canvas print (Just be careful selecting this option if the edge of your image has people or words).
What is a rolled canvas?
Rolled Canvases are prints only, with a 2½", white border around the edge of the canvas. A great choice for professional artists and photographers who want greater flexibility for mounting and framing, it's a more economical solution because it requires no additional stretcher bar materials and it's easier to ship.
What canvas types do you have?
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Gallery Grade Satin Canvas
This white, poly-cotton blend, satin canvas accepts eco-solvent pigmented ink sets, utilizing the ultimate in eco-friendly technology (agent-free brighteners & fluorescent whitening).
A top-coat isn't required for the Gallery Grade Satin Canvas, making it an economical choice, without compromising quality.
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Gallery Grade Glossy Canvas
This white, poly-cotton blend canvas accepts eco-solvent pigmented ink sets, utilizing the ultimate in eco-friendly technology (agent-free brighteners and fluorescent whitening). A quick drying and low odor topcoat give the finished canvas a glossy sheen that will elevate any fine art print.
How big can I go with my canvas?
The size is going to be determined by the quality of your image. We can create stretched canvas up to 50" wide. We put the most innovative Image Enlargement technology to work so you can get the larger than life images you want, without losing much (if any) quality. From older phones (prior to iPhone 5), we'll print 22x12 inches, max. From a newer phone (Pixel 2, iPhone 7 or later) that shoots at 4032x3024, we can print an image up to 4' x 6'. Now, that's big!
How much does it cost to print on canvas?
The price of your custom canvas art is determined by several factors:
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Type of canvas you choose
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Wrap style
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Frame you select (if any)
Prices for stretched canvas start at just $18.90. To get an idea of what your canvas will cost, just upload your image and choose your options. The price will adjust as you make your selections, allowing you to make changes necessary to fit your budget.
What is the Difference Between a Linen Liner and a Mat?
Mats are made of layered paper board. Your artwork sits behind the mat. Mats create a polished, classic presentation, adding depth and scale, while softening the transition from image to frame. Mats are available in a multitude of colors, textures and styles and can be custom cut to fit almost any size. Liners are made of linen stretched over a wooden frame and attached to the inside of your frame. Your artwork will sit inside the linen liner. Genuine linen over natural wood makes for an elegant, upscale presentation. Linen liners add depth and, like mats, soften the transition from image to frame. Linen liners are a perfect accompaniment to canvas art, paintings of all kinds and even photos. They also add structural support for larger pieces of art.
How do I order a mat?
Mats may be purchased as an additional option to your frame presentation. Currently mat sizes offered on our website are up to 32"x40" or, in the case of Oversized Mats, 40"x60" (outside dimensions).
What size should my mat window opening be?
The opening is the visible portion of your artwork. On pictureframes.com, all you need to do is enter the size of your picture. We will automatically make the mat opening ¼" smaller than your art size on each dimension. This will keep your art from falling out through the mat opening. For example, when ordering, if you select a picture size of 8" x 10", the mat opening will be automatically adjusted to 7¾" x 9¾".
How big should I make my mat borders?
Borders are the part of mat on each side that surround your artwork. Mat border size is a matter of personal taste. We typically recommend borders that are twice the width of the frame or at least 2½".
How Much Mat Offset/Reveal Should I have?
When using multiple mats, the offset is the visible portion of the lower mat. We recommend ¼" offset (or reveal) of your lower mats.
Do I need to add a mat to my picture?
This depends on what you want to frame. The most vulnerable mediums all but require adding a mat and protective acrylic front. Pastels, watercolors, pencil drawings, charcoal art, and vintage documentation need to be well-preserved. Mats create added space between your art and the acrylic front to keep air circulating for preventing condensation build up which can lead to mildew or buckling.
Typically, canvas paintings do not have mats or an acrylic front because the last layer of varnish adequately protects the painting for preservation. Photography, movie posters, typography and other prints don't require a mat, but their presentation sure does have an added pop when paired with the right mats. And you still get the extra level of protection with better air circulation to prevent condensation buildup which can lead to mildew or buckling over time.
Which mat should I choose?
When framing and matting a photo, document or piece of art, you must consider the value of the object being framed. If your piece is purely decorative, you can choose one of our many decor mats, from cotton to metallic to suede, in a huge array of colors and styles. These mats are an economical choice for many types of presentations, however, may not protect your piece over the course of many years. If you are framing a valuable and irreplaceable object that you intend to preserve for generations, you should choose one of our acid-free, lignin-free mats. These pH neutral mats meet conservation standards. We offer conservation-grade matting in a variety of styles and colors.
What Are Decor/Decorative Mats?
Decorative paper mats are a great economical option for your piece. They are pH neutral, buffered for extended life and protection for your art.
What is an acid-free mat?
Acid-free mats are made of 100% cotton fiber core and backing which are naturally 100% acid-free and lignin-free. Acid-free mats are recommended for matting precious photography, important documents, heirloom photos and more.
What are rag mats?
Our Rag Mats are made of 100% cotton fiber core and backing which are naturally 100% acid-free and lignin-free. The conservation surface is buffered with calcium carbonate to an alkaline reserve of 3-5%, so you can be sure they won't degrade your matboard or artwork.
What is a bottom weighted mat?
Bottom weighted mats have more width at the bottom than on the top and sides. This technique is most often used by professional photographers and artists who prefer a "museum" type look. It also helps to counteract a visual perception problem. If a picture is placed directly in the center of a mat with equal width borders, the human eye will perceive that the picture sits below center and therefore look top-heavy. A weighted mat compensates for this illusion and better balances the presentation.
Do you offer Pro Photographer and Pro Artist services?
As a company founded by artists, we proudly offer a wide array of professional services specifically designed for our professional clients. For more details, visit our Pro Artists or Pro Photographers pages or call a Pro Member Services Specialist 800-493-7263.
Can I use my own digital camera to convert my original artwork into a digital file?
It is possible, but most consumer digital cameras are not made to capture the intimate detail of brushstrokes and subtle color variations. We recommend having your work professionally scanned or photographed for the best results.
What does my photographer need to know before shooting my work?
For the best print, your image should be photographed with an even light over the surface without any reflections from the flash or strobe because they will show up in the print. If your photographer is creating a transparency, make sure they shoot a 4x5 inch transparency with gray scale and color card. If your photographer is creating a digital file, make sure the optical file size resolution is 300 dpi/ppi (dots per inch/pixels per inch).
What is the resolution of your printer?
We print at a resolution of 1440x720 pixels.
Can someone copy and reproduce my work when I upload images to pictureframes.com?
No. Your uploaded high-resolution images are maintained on our internal server which is firewall protected. The screen resolutions of all images on our site are deliberately too low for good print quality.
How do I copyright my work?
According to the Library of Congress, visual artwork is considered copyrighted the moment you create it. Your work is automatically protected by the law of the United States and no one else has permission to reprint or use your work for profit in any way without your permission. However, there are legal benefits to copyrighting your work. Visit copyright.gov for more information on copyrighting your art.
Can I use a coupon to purchase a gift card?
Discounts, deals, and other special offers are not valid towards the purchase of gift cards.
Do I receive a physical gift card?
Our gift cards are entirely digital. You'll receive the gift card via email within 15 minutes of purchase, allowing you to gift it right away!
Can I combine gift cards with other promotions?
Yes! When using a gift card to make a purchase on our site you may still use a coupon or other gift cards on the order.
When will my gift card expire?
When you purchase a gift card from our site it won't have an expiry date. It will be ready when you are!