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Customer Support

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“Canvaspop is definitely something to be proud of. I'm without question a long term customer now.”

C. C. CHAPMAN

Questions & Answers

Why is a backordered item available to order on your website?

How are your frames shipped?

How much does shipping cost?

How long will it take for my order to arrive?

Can I get my order faster?

Do you ship orders outside the USA?

Can I ship to Canada/International/APO/FPO addresses?

What Carrier Will Ship My Order?

How can I track my order?

How do I return my package?

How long does it take to process a refund?

What type of payments do you accept?

How Do Installment Payments Work?

Can I cancel or change my order once it is placed?

What if I am missing items from my order?

What are your Customer Care hours?

If I email or leave a message, when can I expect a response back?

What is a rabbet?

What is an open back or ready-made frame?

Are your frames made in the USA?

How will my frame arrive? Do I have to assemble it?

How do I hang my frame?

Do you use an industry standard allowance for your frames?

How do I measure my artwork for framing?

Do the back of your frames come finished?

Do you pattern match on frame corners?

What is glazing?

Do you sell glass?

Why is acrylic glazing an additional charge?

What is the blue film on my acrylic?

Why didn't my frame come with acrylic front or backing?

Do your frames come with a finishing kit?

Do you offer volume or bulk printing & framing services?

What types of paper do you print on?

How large should I make my own digital files?

How large of an image can you print?

Is it common to print a photograph on watercolor paper or non photographic paper?

Do you print on canvas?

Can I stretch my canvas prints when they arrive?

What is a metal print?

What types of images are best to print on metal?

How much do metal prints cost?

How do I hang my metal print?

What is a wood print?

What types of images are best to print on wood?

How much do wood prints cost?

How do you hang a wood print?

What are acrylic prints?

How much do acrylic prints cost?

How do I clean my acrylic print?

Are acrylic prints waterproof?

How are glossy acrylic prints made?

What is the depth of a glossy acrylic print?

How are glossy acrylic prints with standoffs made?

My print is damaged! What do I do now?

How do I order a rolled paper or canvas print?

What frame should I choose for my canvas?

What are giclée canvas prints?

What is the difference between ¾" stretched canvas and gallery wraps?

What is a mirrored image border?

What is a rolled canvas?

What canvas types do you have?

How big can I go with my canvas?

How much does it cost to print on canvas?

What is the Difference Between a Linen Liner and a Mat?

How do I order a mat?

What size should my mat window opening be?

How big should I make my mat borders?

How Much Mat Offset/Reveal Should I have?

Do I need to add a mat to my picture?

Which mat should I choose?

What Are Decor/Decorative Mats?

What is an acid-free mat?

What are rag mats?

What is a bottom weighted mat?

Do you offer Pro Photographer and Pro Artist services?

Can I use my own digital camera to convert my original artwork into a digital file?

What does my photographer need to know before shooting my work?

What is the resolution of your printer?

Can someone copy and reproduce my work when I upload images to pictureframes.com?

How do I copyright my work?

Can I use a coupon to purchase a gift card?

Do I receive a physical gift card?

Can I combine gift cards with other promotions?

When will my gift card expire?

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