Question 1

Why is a backordered item available to order on your website?

Accepted Answer

We are constantly getting product back in stock, so in most cases, a delay in delivery is short. In the future we plan to implement a real-time inventory solution for our website to better serve our customers.

Question 2

How are your frames shipped?

Accepted Answer

We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is wrapped in foam padding and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.

Question 3

How much does shipping cost?

Accepted Answer

To make sure your order arrives as beautiful as the day it left our workshop, a tremendous amount of care and effort goes into custom packaging and shipping. Our shipping rates include the cost of the parcel, custom packaging materials, and extensive labor. Shipping cost is based on the selected shipping service, the number of products in the order, and the dimensions of the products in the order.

Question 4

How long will it take for my order to arrive?

Accepted Answer

*Upon placing your order, our shipping process initiates within 24 hours. We aim to dispatch your item within 4 to 5 business days, ensuring a swift transition from purchase to shipment. Our dedicated team works efficiently to meet this timeline, providing you with a timely and seamless delivery experience. 
    
    Please reach out to our Customer Service Team at customercare@pictureframes.com or chat with a customer care representative if you have questions or concerns.

Question 5

Do you ship orders outside the USA?

Accepted Answer

While pictureframes.com is based in the United States, we've happily shipped orders to a great number of non-U.S. 
    destinations, for years. While completing your order, simply select your country when entering your shipping address.

If your country is part of our automated shipping quote process, you will receive the associated shipping charges 
    for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, 
    and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy 
    items require our special attention to get you the best shipping rates. We will contact you if the weight of your 
    item requires special pricing.

If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to contact our
    Customer Care Department for the cost.

International Delivery Times
    In addition to our production time, International orders usually take 6-10 business days to many major markets for 
    shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS 
    or FedEx depending on size & weight.

Want to know about orders to Canada?
    Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx 
    depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.

Taxes, Duties, Brokerage Fees and Tariffs
    If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be 
    responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be 
    used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates 
    will be used for business customers, but they may assign their own broker once they receive a customs notification.

Package Tracking
    Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable 
    customs declaration form.

Alternative Shipping Methods
    If you wish to use a shipping method not available through our site, please contact us, so we can make alternative 
    arrangements.

Prices and Shipping Charges
    All prices are calculated in United States Dollars (USD).

Size Restrictions
    Good news! Metal Frames can be sized up to 83" x 83". UPS and FedEx may be required for shipping larger sizes. 
    (typically, more expensive than USPS rates). However, there is a maximum size for non-metal frames and all 
    Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions = 
    Width + Height + (4x Moulding Width).

Question 6

Can I ship to Canada/International/APO/FPO addresses?

Accepted Answer

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See 
    our shipping information for full details.

Question 7

What Carrier Will Ship My Order?

Accepted Answer

Typically, we ship UPS Ground for the US 48 contiguous states. We do offer upgraded shipping services if you 
    require faster shipping. Oversized packages will ship through a freight service and are not available for 
    expedited shipping.

Question 8

How can I track my order?

Accepted Answer

You will receive an email once your order has shipped with a tracking number through UPS, FedEx or USPS. Orders 
    to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam and Canada will receive tracking numbers through the 
    U.S Postal Service. International orders can be tracked through USPS Priority International.

Question 9

What Are Freight Shipments?

Accepted Answer

We use freight shipping when a package is too large to be accepted by UPS. One of the main advantages of this method is that the shipping company will call you to setup a delivery time to ensure you're home and able to receive the package.

A package must be shipped via Freight if its total dimensions (Length + 
                                
                                    Girth
                                    
                                        Girth is the measurement around the package’s width and height. It is calculated as (2 × Width) + (2 × Height).
                                    
                                ) exceed 165 inches. Even if a single package falls within the limit, multiple canvases stacked together can push the total over 165 inches, requiring Freight shipping.

Example:

A 40” × 60” canvas has a total size of 162 inches, which falls within the limit for standard shipping.
                                Two stacked 40” × 60” canvases reach 166 inches, exceeding the limit and requiring Freight shipping.

Question 10

What Do I Need to Know About My Freight Shipment?

Accepted Answer

If some or all of your order qualifies as a freight shipment, then it will be delivered by a freight carrier. Your order will require a scheduled delivery and the freight carrier will call you to set up this appointment 3-5 business days after your order has moved to shipped status.

Since an appointment is required for delivery, please make sure that the shipping address and contact telephone number you entered are correct. If the carrier is unable to reach you to arrange delivery, they may have to place the item on hand and storage costs may begin to accrue.

If you are aware of any hindrance for a semi-truck/tractor trailer to make the delivery to your address, please choose a different shipping address where possible.

Question 11

How do I return my package?

Accepted Answer

For a refund or replacement, please call Customer Care at 
    800-332-8884. 
    For more information on returns, please refer to our 
    Return Policy.

Question 12

How long does it take to process a refund?

Accepted Answer

Processing a refund can take up to 7-10 business days.

Question 13

What type of payments do you accept?

Accepted Answer

MasterCard, Visa, American Express, Discover, Apple Pay, Google Pay, PayPal, PayPal Credit, PayPal Pay in 4.

Question 14

How Do Installment Payments Work?

Accepted Answer

You have the option of paying with installments through either PayPal Credit or PayPal's &ldquo;Pay in 4&rdquo;
    feature. Each option has terms and conditions predetermined by Paypal, which you can learn more about at these 
    links: 
    PayPal Credit,
    PayPal Pay in 4.

Question 15

Can I cancel or change my order once it is placed?

Accepted Answer

Please note that since our products are custom-made, once your order has begun production, it may not be possible 
    to edit or cancel. Please contact Customer Care at 
    800-332-8884 
    with your order information to see whether it's possible to update or cancel your order.

Question 16

What if I am missing items from my order?

Accepted Answer

Don't worry - we'll work together to figure this out. Give our Customer Care a call at 
    800-332-8884 
    or email us at 
    customercare@pictureframes.com. 
    We can replace missing items if needed. Some orders ship in multiple packages. You may want to double-check your 
    shipping confirmation from the carrier's website, but we'll walk you through that process if you need some help.

Question 17

What are your Customer Care hours?

Accepted Answer

For Customer Care hours, please visit our 
    Contact Us page.

Question 18

If I email or leave a message, when can I expect a response back?

Accepted Answer

We will do our best to contact you within 3 business days. Note: Business days are Monday - Friday.

Question 19

Assembly Instructions

Accepted Answer

Acrylic Standoff Hardware
    Cleat Hanging System
    Gallery Hardware                
    Metal Canvas Floater Frame
    Metal Frame                
    Wood Canvas Floater Frame                
    Hanging Kit

Question 20

What is a rabbet?

Accepted Answer

We know you're thinking of a fluffy, long-eared animal that hops its way around when you see the word "rabbet," 
    but one of those little cuties would be spelled "rabbit." When it comes to framing, a rabbet is the recess on the 
    back inside edge of the frame into which your artwork fits. "Rabbet size" refers to the depth of this recess, and 
    for most framing projects, any rabbet size is fine.

Custom Frames
             
             &
             
                Ready-Made Frames
            
            These frames have open rabbets, so they will work for almost any framing project.

Metal Frames

Most of our metal frames have enclosed rabbets. When you're framing a very thick piece - like a stretched canvas - in a metal frame,
                be sure to choose one with a rabbet that will accommodate the thickness of the piece.

Canvas Floater Frames
            
            The depth of your canvas should closely match the depth of your canvas floater.

Question 21

What is an open back or ready-made frame?

Accepted Answer

An open back ready-made frame is a standard sized picture frame. When you order a ready-made frame from pictureframes.com, you're saving money!
    That's because we've pre-assembled these frames to fit the most popular and frequently occurring sizes for 
    artwork, photography and documents. At pictureframes.com, these sizes include (in inches):

4x6
            5x7
            8x10
            8&half;x11

9x12
            8x12
            12x24
            16x20

11x14
            12x16
            12x18
            18x24

14x18
            20x24
            20x30
            22x28

If the artwork you are framing has different dimensions than those listed below, order a Custom-Made frame for the perfect fit!

Question 22

Are your frames made in the USA?

Accepted Answer

We seek the finest quality materials and are proud that the vast majority of our frames are both sourced & made 
    in the USA. 100% of our finishing - including matting, glazing & backing - is from USA sources and all finished 
    products are assembled in the USA. We also use upcycled materials from USA sources wherever possible (ex: reclaimed 
    fence board and barn wood found right here in the USA).

Question 23

How will my frame arrive? Do I have to assemble it?

Accepted Answer

Ready-Made and Custom-Made frames are typically shipped assembled with free hanging hardware. However, most metal 
    frames will need to be assembled upon arrival. An easy assembly kit is included. All you need is a screwdriver.

Question 24

How do I hang my frame?

Accepted Answer

All frames ship with free hanging hardware which includes D-rings and hanging wire. For larger frames we suggest 
    hanging the frame directly from the included D-rings for stability.

Question 25

Do you use an industry standard allowance for your frames?

Accepted Answer

To help your art, acrylic front and backing all fit securely inside the frame without being TOO tight, we 
    typically allow for an extra &#8539;th of an inch allowance. So, your frame will be just slightly larger than the 
    image size you enter to hold everything properly.

Question 26

How do I measure my artwork for framing?

Accepted Answer

Measure the exact width (w) and height (h) of the outside dimensions of the image or artwork in inches. If you are planning to frame a canvas, measure from outside wrapped corner 
    to outside wrapped corner.

Question 27

Do the back of your frames come finished?

Accepted Answer

While we take great care to make sure each frame will look stunning on your wall, we do not finish the back of 
    our frames. As such, you may occasionally see some rough, unfinished marks on the back of our handcrafted frames 
    that include, but are not limited to, paint spots, scuffs, and measurement marks.

Question 28

Do you pattern match on frame corners?

Accepted Answer

We do not pattern match on frame corners. This is an eco-conscious decision that helps significantly
    reduce waste and save cost for our Creative Community. If you are looking for a closed-corner frame, please
    take a look at our 
    Ready-Made Frames Collections, 
    or our
    Photo Frames Collections, 
    each of which have frames with closed, matched corners and come in ready-made sizes only.

If you are looking for a custom sized frame with corners that match closely, consider our
    Studio Collection or
    Black Satin Collection.

For custom sized ornate frames that provide more closely matched patterns, try ornate frames with tighter patterns 
    such as those in our
    Slimwoods Collection.

We make sure every frame that hangs on your wall looks absolutely amazing and gallery ready.
    Our ornate frames with large patterns are no exception. Here are some examples of what these frames look like at the corners and in rooms:

RR2 Ornate Gold Picture Frame
            
             in Renaissance Collection

PAZ13 Ornate Antique Silver Picture Frame
            
             in Palazzo Collection

Question 29

What is glazing?

Accepted Answer

Glazing refers to the strong sheet of clear acrylic that covers and protects your artwork once framed.
    We offer four types of acrylic fronts with foamcore backing to fit your individual needs.

Classic (Clear Acrylic and Foamcore Backing)

Consists of a 3/16" thick foamcore backing board and "glass-like" 1/16" thick clear acrylic. This 
            bestseller is a classic finishing choice - perfect for artwork and photography of all kinds. Foamcore is 
            a great choice because it has a higher level of protection for framed items than corrugated backing. Its 
            white finish preserves the integrity of translucent artwork. It doubles as a dust cover thanks to its 
            neat, clean appearance, and it works well for dry mounting objects to the backing.

Classic Non-Glare (Non-Glare Acrylic and Foamcore Backing)

Includes all the same benefits as the Clear Acrylic option, but with one major distinction: the 1/16" thick non-glare acrylic cuts down the glare on items in direct light or near windows. Note: This finishing option should not be used with shadow boxes or presentations with more than one mat due to increased distortion.

Premium Heavy-Duty (Heavy-Duty Clear Acrylic and Foamcore Backing)

Consists of a 3/16" thick foamcore backing board and "glass-like" 3/32" thick clear acrylic. This best seller is a classic finishing choice - perfect for larger artwork and photography and shadow box presentations. Foamcore is a great choice because it has a higher level of protection for framed items than corrugated backing. It doubles as a dust cover thanks to its neat, clean appearance. The smooth, white surface is ideal for dry mounting objects and preventing ripples in thin artwork.

Premium Archival (UV Protective Acrylic and Acid-Free Foamcore Backing)

This framing option grants the best protection when preservation is the primary concern. Both the 3/16" thick, acid-free foamcore and the 3/32" thick UV protective acrylic helps guard an image against deterioration and fading - preserving your most treasured, irreplaceable items for generations. Perfect for: Vintage family photos, priceless artwork & historic and heirloom documents.

Question 30

Do you sell glass?

Accepted Answer

We offer acrylic glazing instead of glass for most of our custom, ready-made and metal frames. Acrylic is 
    shatterproof, lightweight and provides the same level of clarity as framing glass. It also offers the same UV 
    protection. Glass is only included in our all-inclusive presentations, available in the 
    Photo Frames 
    section of the website.

Question 31

Why is acrylic glazing an additional charge?

Accepted Answer

In an effort to ensure minimal waste and to keep costs low, we enable our customers to order their frame 
    components individually. Because many of our customers use our frames for their original paintings, which do 
    not require acrylic glazing, we give our customers the option of having acrylic glazing included in their order 
    whether they are framing an unstretched canvas, painting or ordering a print.

Question 32

What is the blue film on my acrylic?

Accepted Answer

The blue film is a protective film on the acrylic to prevent scratches and other types of damage during shipping. 
    Removal involves peeling the film off both sides of the acrylic glazing.

Question 33

Why didn't my frame come with acrylic front or backing?

Accepted Answer

Our frames don't automatically include acrylic glazing because not all artwork needs it. For example, the 
    professional Artist community that we serve would not need acrylic for their canvas paintings because glazing 
    would damage their work. So that's why we offer acrylic as a separate add-on item during the ordering process 
    after you select your frame. We never want to send you something that you don't need because that would be 
    wasteful.

If you have questions about acrylic front or backing call 
    800-332-8884 
    and one of our Customer Care Advisors will help you out.

Question 34

Do your frames come with a finishing kit?

Accepted Answer

Not all customers will need a finishing kit (the acrylic front and backing materials) with their frame purchase. 
    In order to reduce waste, a finishing kit is an optional selection you may choose to add on to a frame.

Question 35

Do you offer volume or bulk printing & framing services?

Accepted Answer

We provide high-volume printing and framing services through our Business Services department. Each and every bulk
    order receives a custom quote to provide maximum value for you. Call
    877-367-2689 
    for a free consultation or fill out our online 
    Contact Form.

Question 36

What types of paper do you print on?

Accepted Answer

Economy Semi-Gloss Photo

This versatile photo paper is the foundation for all kinds of decor-quality photos and prints.
            It's a budget-friendly choice with a bright white with a fine pearl finish, best for indoor photos and posters where archival quality is not important.

Premium Glossy Photo

This ultra-gloss finish has luxuriant depth and vivid color. With a neutral tone,
            high D-max and ink saturation, this Premium Glossy Photo paper is an outstanding choice for giclee reproductions.

Premium Archival Matte Photo
        
            Long-lasting and versatile, this heavyweight matte finish paper is engineered for high contrast and a 
            crisp reproduction of high-resolution images. It is a neutral white paper ideal for black and white 
            photography and is acid-free for archival longevity.

Premium Luster Photo
        
            Preferred by portrait photographers for its cheerful sheen, this luster finish also has a delicate 
            sparkle that makes images of water scintillate. With a neutral tone, high D-max and ink saturation, this 
            is an outstanding choice for giclee reproductions.

Premium Semi-Matte Photo

Artists and photographers love this paper for its understated semi-matte finish, optimized for maximum 
            presentation quality with minimum glare. With a neutral tone, high D-max and ink saturation, this is an 
            outstanding choice for giclee reproductions.

Cool Tone Picture Rag

Popular among photographers for its exceptional expression of black and white imagery, Picture Rag also 
            holds incredibly vivid and true colors. Cool Tone Picture Rag is an acid-free paper made from 100% cotton 
            rag for archival longevity.

Velvet Digital Art

This radiant white paper offers vivid color reproduction and deep, rich blacks for amazing contrast. A 
            subtle texture gently softens the overall effect, adding an extra hint of warmth to reproductions of 
            oils and pastels, and a softer edge to photography. Velvet Digital Art is a 100% cotton rag paper for 
            archival longevity.

Cold Press Watercolor

The textured finish and satisfying weight of this fine art paper provides an authentic look and feel 
            for reproductions of watercolor art and creates spectacular photography. Collectors will appreciate 
            this paper's rigidity and surface feel. It is a neutral-toned, acid-free paper made from 100% cotton 
            rag for archival longevity.

Hahnemuehle Photo Rag 308
        
        This paper's extra-smooth, semi-matte surface will pick up every detail. Its bright but neutral tone 
        makes it equally suitable for color and black and white photography. Hahnemuehle Photo Rag 308 paper is 
        made from 100% cotton rag for archival longevity.

Hahnemuehle Bamboo Eco Matte

Made with fibers from Bamboo grass & pure spring water, this eco-friendly paper is particularly 
            suitable for warm-toned color and monochromatic prints. Bamboo paper has excellent contrast & 
            sharpness and serves well for either black & white or color printing.

Question 37

How large should I make my own digital files?

Accepted Answer

If you know how to create your own digital files, make sure they are 300 DPI/PPI (dots per inch/pixels per inch) 
    at actual output (print) size. Also, make sure you use RGB (red/green/blue) because our printers and RIP 
    software are profiled to print only RGB files. We prefer .tiff format with no compression, but .jpeg format is 
    also acceptable. Note: For those of you using Photoshop or a similar program, remember to merge all visible 
    layers, including text layers.

Question 38

How large of an image can you print?

Accepted Answer

The max print size depends on which paper substrate you choose to print on. However, most of our state-of-the-art 
    printers will print as large as 50 x 80+ inches. (Length is not an issue because our papers come on long 
    continuous rolls.) We can print images with a minimum of 1-inch border as wide as 50 inches. We can stretch 
    canvases up to 50 x 50 inches. However, because of shipping costs, the largest presentation size (including any 
    frame) that you can order online is 48" x 83".

Question 39

Is it common to print a photograph on watercolor paper or non photographic paper?

Accepted Answer

Yes. With the advancement of the giclee method, many photographers are now enjoying the choice of art papers, 
    canvas, and other substrates to gain a desired texture, softening effect and image quality.

Question 40

Do you print on canvas?

Accepted Answer

Yes! We have 2 types of canvas that we print on: Gallery Grade Satin Canvas and Gallery Grade Glossy Canvas. To 
    learn more about these types of canvas, 
    visit this canvas FAQ..

Question 41

Can I stretch my canvas prints when they arrive?

Accepted Answer

Yes, but please take great care! Stretching a giclee printed canvas is a more delicate process than stretching a 
    blank canvas. If you stretch too tight, the image may look as though it is cracked. If your print is damaged as 
    you are stretching the canvas, we cannot be held responsible. We can stretch your canvas prints for you so that 
    you don't have to worry. If any damage occurs in the process, it will be reprinted at no cost.

Question 42

What is a metal print?

Accepted Answer

Metal prints
    are images printed directly onto on metal through a dye-sublimation process that infuses your picture into the 
    aluminum. These prints bring your photos to life with vibrant, luminescent colors, are extremely durable (perfect 
    for outdoor spaces) and will straight up take your breath away.

Question 43

What types of images are best to print on metal?

Accepted Answer

The best photos to print on Metal use light in an interesting way and have very vivid colors. Water, cars, 
    sunsets, cityscapes, starry nights, landscapes and space pictures are just a few scenes that make amazing Metal 
    Prints. If you're not sure if your photo will work as a metal print, give our expert Customer Care team a call.

Question 44

How much do metal prints cost?

Accepted Answer

Below are prices on popular sizes.

Size in Inches
            Price

8 x 8
            $41.00

8 x 10
            $45.00

12 x 12
            $61.00

16 x 20
            $105.00

18 x 24
            $133.00

For bulk order discounts, contact a Business Services Specialist at 
    877-367-2689
    or 
    business@pictureframes.com

Question 45

How do I hang my metal print?

Accepted Answer

Metal prints come complete with a wood hanging system with wire hanger and circular wall protector pads to 
        prevent wall scratches.

Question 46

What is a wood print?

Accepted Answer

Wood prints 
    are images that are printed directly onto ¾" maple wood, giving true, natural character to your photos that is 
    unmatched in its uniqueness. This printing technique allows for the maple wood grain to show through your picture, 
    giving it very fluid, down-to-earth characteristics unlike any other print type. Each print is unique because no 
    two pieces of wood have the same grain pattern.

Question 47

What types of images are best to print on wood?

Accepted Answer

The best photos to print on wood are pictures of nature, landscapes, waterscapes, or designs for your restaurant 
    or business. The lighter the colors are in your picture the more the wood grain will show through.

Question 48

How much do wood prints cost?

Accepted Answer

Below are prices on popular sizes.

Size in Inches
                Price

8 x 8
            $52.40

8 x 10
            $58.00

12 x 12
            $80.40

16 x 20
            $142.00

18 x 24
            $181.20

For bulk order discounts, contact a Business Services Specialist at 
    877-367-2689 
    or 
    business@pictureframes.com

Question 49

How do you hang a wood print?

Accepted Answer

Wood prints that are under 12" come with small D-hangers attached to the back. For wood prints larger than 12",
            a 2-piece interlocking cleat hanging system is included.

The 1st piece will comes attached to your wood print.

Question 50

What are acrylic prints?

Accepted Answer

Acrylic prints
    are super awesome, eye-popping, &ldquo;oh my gosh is that real?&rdquo; print presentations that create modern and 
    unique wall art for any space. The detail is sharp and stunning, with your picture being printed on specialized 
    gloss paper and sealed behind acrylic. They arrive ready-to-hang and ready-to-start-turning-heads on your walls
.

Question 51

How much do acrylic prints cost?

Accepted Answer

Below are prices on popular sizes.

Size in Inches
            Price

8 x 8
            $52.40

8 x 10
            $58.00

12 x 12
            $80.40

16 x 20
            $142.00

18 x 24
            $181.20

For bulk order discounts, contact a Business Services Specialist at 877-367-2689 or 
    business@pictureframes.com.

Question 52

How do I clean my acrylic print?

Accepted Answer

So, you're having a dinner party and your friends are enjoying your delicious mini quiches. Then they notice 
    your beautiful Acrylic Print on the wall and exclaim, "WOW, what's that? It's so awesome!" And then it 
    happens&#8230; they reach out with their quiche-y covered fingers and poke your art leaving a ghastly smear. Oh, 
    the horror! Whether you've got fingerprints or just plain old dust, it's best to use an Acrylic Cleaner with a 
    soft cloth to avoid scratches. A simple wipe down and your Acrylic Print will look brand new and ready for its 
    next poke attack.

Question 53

Are acrylic prints waterproof?

Accepted Answer

We don't mean to rain on your parade if you had your heart set on hanging your acrylic print outdoors, but rain 
    really will harm it. However, acrylic prints do have water-resistant qualities, so they do fine adding eye-popping 
    beauty to rooms with moisture, like bathrooms and indoor pool areas. (Just keep them out of cannonball range).

Question 54

How are glossy acrylic prints made?

Accepted Answer

Your picture is printed on specialized gloss paper and then it's sealed behind the acrylic with a delicate 
    process, leaving it free of tears and bubbles. A sturdy aluminum composite panel is added for protection and 
    stability. A wood hanging system is then added to the aluminum composite. The hanging system comes complete 
    with wire hanger and circular wall protector pads to prevent wall scratches.

Question 55

What is the depth of a glossy acrylic print?

Accepted Answer

The glossy acrylic print is made up of 3 parts, the laminated acrylic print (1/16" depth), aluminum composite 
            backing (&#8539;" depth) and the wooden frame & wire hanging system (&half;" depth).

All of these combined is a total off-wall depth of approximately &#190;".

Question 56

How are glossy acrylic prints with standoffs made?

Accepted Answer

The glossy acrylic print with standoffs is made up of 3 parts, the front metal chrome finish standoff cap 
            (&#188;" depth), laminated acrylic print (&#188;" depth) and the back metal chrome finish standoff barrel 
            (&#190;" depth). All of these combined is a total off-wall depth of approximately 1" and a total depth of 
            approximately 1&#188;".

Question 57

My print is damaged! What do I do now?

Accepted Answer

If your print arrives damaged, simply contact our Customer Care team. For more information on returns, please 
    refer to our 
    Return Policy.

Question 58

How do I order a rolled paper or canvas print?

Accepted Answer

Prints can be ordered in the 
    Canvas Prints 
    section in the top navigation. To get started, upload your image and choose your print size. Select the 
    'Print This Image' button. Choose your canvas or paper substrate and click the 'Add to Cart' button. If 
    you choose to print your image on a canvas, select the 'Rolled Canvas' option and click the 'Add to Cart'
    button.

Question 59

What frame should I choose for my canvas?

Accepted Answer

For 
    canvas floater frames, 
    we recommend selecting frames with a rabbet depth that is close to the depth of your canvas. If you choose a 
    floater frame that does not share the same depth as your canvas, then your canvas art will stand out beyond 
    the face of your canvas floater frame. Canvas also works well with other frames that are at least 2&half; inches 
    wide or have a deep rabbet to hold your canvas in place.

Shop All Canvas Friendly Frames

Question 60

What are giclée canvas prints?

Accepted Answer

Giclée (pronounced "gee-clay") is a highly sophisticated inkjet printing process that uses fade-resistant 
    archival inks to produce prints that last. Even museums have realized the vast potential of this technology, 
    making giclée editions a permanent part of their collections. Fine art giclée printing is now the print method 
    of choice for professionals. But you can create your own Giclée canvas print capturing cherished life moments 
    and your museum quality print will arrive beautifully vivid, ready to hang.

Question 61

What is the difference between &#190;" stretched canvas and gallery wraps?

Accepted Answer

A &#190;" stretched canvas is a classic presentation that's tautly stretched over an all-wood &#8541;" stretcher 
    bar and stapled in place for a finished depth of &#190;". Stapling is always done on the back for the more 
    professional look that sets us apart from our competitors. This classic size is the most frame-friendly depth, 
    finished with a standard, white border wrap and works well with hundreds of frame choices. A gallery wrap uses a 
    thicker, all wood stretcher bar for a final depth of either 1", 1&half;" or 2". It's most commonly used when 
    the canvas is hung unframed as a stand-alone work of art or in a canvas floater frame with exposed edges. 
    Choose from three border styles - mirrored image, black or white.

Question 62

What is a mirrored image border?

Accepted Answer

The very edges of your image will be copied and flipped to cover the outer edge of the gallery wrap. The 
        entire original work will be visible. It's just an artistic way to add visual interest to your canvas 
        print (Just be careful selecting this option if the edge of your image has people or words).

Question 63

What is a rolled canvas?

Accepted Answer

Rolled Canvases are prints only, with a 2&half;", white border around the edge of the canvas. A great choice 
    for professional artists and photographers who want greater flexibility for mounting and framing, it's a 
    more economical solution because it requires no additional stretcher bar materials and it's easier to ship.

Question 64

What canvas types do you have?

Accepted Answer

Gallery Grade Satin Canvas

This white, poly-cotton blend, satin canvas accepts eco-solvent pigmented ink sets, utilizing the 
            ultimate in eco-friendly technology (agent-free brighteners & fluorescent whitening).

A top-coat isn't required for the Gallery Grade Satin Canvas, making it an economical choice, 
            without compromising quality.

Gallery Grade Glossy Canvas

This white, poly-cotton blend canvas accepts eco-solvent pigmented ink sets, utilizing the ultimate in 
            eco-friendly technology (agent-free brighteners and fluorescent whitening). A quick drying and low odor 
            topcoat give the finished canvas a glossy sheen that will elevate any fine art print.

Frequently Asked Questions › How Tos

How To's FAQ

Assembly Instructions